ComplaintsforThe Infinity Group
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Complaint Details
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Initial Complaint
10/25/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My car was stolen from my home in August, found the same day. My insurance company picked it up 3 days later. And has had it ever since. The first two weeks I received 2 emails. When I didn't hear anything for a couple days I emailed him and then called. I was able to speak to his supervisor who informed me that even though his adjuster told me I would be reimbursed for a car rental my policy did not cover it. So at that point I had the car rental for 3 weeks and was not getting reimbursed. the investigator was great he came did his job and got out. Perfection almost. Except for he did say he wanted to come pick up the keys which he never did. He also said he wanted a statement from my roommate which he never got even though they spoke a few times. They hadn't contacted me in weeks regardless how many times I called or emails I sent so I call and find out the whole time I was calling the wrong guy my file was transfered to a different adjuster. So a week later I got through to her even though her voicemail says calls will be returned the same day. so now here we are the end of October they have had my vehicle for well over 2 months, while I've been racking up this rental **** and guess what... My car has been ready for me since September 3rd. I am beyond disappointed. They were paid in full for a year and failed to provide the as promised and expected. I've never had a company providing a service that I've paid for treat me with utter disregard and lack of empathy. All the other companies, the car rental that actually sells infinity insurance out of their location says they're a horrible company. The auto body shop ive chosen to get the work done at said every customer they've had with this insurance has the same complaint. I've paid over a thousand dollars for the worst experience ever. I didn't even touch on them cancelling my policy in June for no reason
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Contact Information
3456 Camino Del Rio N #205
San Diego, CA 92108
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.