ComplaintsforAirport Car Rental

• Initial Complaint

  02/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 1/25/23, my son was rear ended by another vehicle, resulting in damage to our vehicle. Our insurance company, State Farm, set us up with a rental through Hertz. Eventually, the responsible party's insurance agreed to pay for the rental and damages incurred by this accident and a time to pick up a new rental from Enterprise was agreed upon. When the rental was dropped off with *****, nothing was said about a balance due, nor was any rental receipt given as it was handled through the insurance company. On 2/21/23, ***** charged our checking account twice, for a total of almost $100, with no call or explantation of any kind. When my son tried to call *****, it was a major ordeal just getting through their automated system, only to be told they need the contract # from our insurance. At this point, my son had to be at work and won't be off until after they close so I called the insurance and got the number. When calling back with the number, I was told they would only talk to my son, even though both names are on the claim. They won't even tell me if they will be charging our checking account again, or for how much.

• Initial Complaint

  01/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I rented this vehicle on 12/25/22 at 8:16 p.m. and returned it on 12/26/22 at 10:22 a.m. It was probably actually turned in earlier than this but there was no one there to process the return. I had the car ***** hours. My receipt shows the miles when I took the vehicle was ***** and ***** having driven a total of 861 miles. ***** was no one there when the vehicle was returned to scan it in. Today 1/27/23 I received an email from Budget saying I damaged their car and I need to contact ******* ***************** Services to provide my insurance details. They provided two pictures of the speedometer and the a dent on the front of the car and claimed I drove the vehicle **** miles showing my miles out are ***** and miles in would be *****. First, I did not damage their vehicle. Second I did not drive it **** in less than 14 hours. The fact that they are trying to now skew information to try to pin damage on me is absolutely unacceptable. When I tried to contact them they were rude and demanded that I give them my insurance information stating they have all the proof they need against me. I have no idea when or where those pictures were taken or if it even is the vehicle I drove. I tried to contact the phone number for ******** they provided in their email which is a scam phone number. They gave me a new phone number to contact ******** who advised they can't even help me and I have to wait for Budget to fix the vehicle and come after me. I am livid that they are trying to accuse me of something I did not do and go after my credit card or insurance.

• Initial Complaint

  01/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On November 19th, 2022 I rented a white ****** Yaris for 2 days for $490.00 that was paid on that day as well as a deposit that was put on my card for $500.00. I was told once I returned the rental that the hold would be released that day. Upon returning I was then told that the hold would not be released until the 1st of December which was not what I was originally told. Due to this striking me as odd, I disputed the hold with my Bank which led to my bank giving me my $500.00 deposit back. Upon the investigation they could not find evidence to support that the $500.00 was just a deposit and they reversed it, taking $500.00 from me. When I tried to reach out to the business they gave me the run around saying the managers will be in the following week and I needed to ask them. Once I waited a week and called back the managers were of no use saying that they couldnt help me and proceeded to hang up on me in the middle of the conversation. I am out $500.00 due to this company and the shady business they conduct! I want my $500.00 deposit refunded to me. As you can see in the bank statement Im sending I am charged twice on same day for both purchases. Keep in mind I only rented the car for 2 days. The manager I spoke with was rude and aggressive while attempting to tell me he cant help me with anything. Being told that you have no paper trail to track your transactions past 30 days does not sit well with me especially when I wouldve have waited over a week just to see if the $500.00 deposit was released.

• Initial Complaint

  12/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The company need to refund my deposit (500$) and they dont answer the phone, when they answe they hang on me, and in the first place they tell me that they cant found my paper information with mt details (not my problem ) and they dont give me any solution or answers.Im running out of patience and if no one help me im gonna have problems

• Initial Complaint

  12/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  ON THE EVENING OF 11/27/22, I WENT TO AIRPORT CAR RENTAL TO RENT A ***. WHEN I LEFT IN THE RENTED ****** AVALON, I IMMEDIATELY NOTICED THERE WERE MULTIPLE BIG RIPS IN THE UPHOLSTRY AND A METAL PLATE COVERING THE SUNROOF OPENING. I DIDNT MAKE IT A BIG DEAL BUT AS I STARTED TO DRIVE THE *** A LITTLE LONGER IT STARTED MAKING A LOUD KNOCKING NOISE. THAT EVEING I WENT STRAIGHT ************ DRIVE THE *** UNTIL THE NEXT MORNING. ON 11/28 WHILE DRIVING TO WORK, THE KNOCKING NOISE FROM THE *** WAS CONSTANT. SO AFTER WORK I WENT BACK TO THE *** RENTAL PLACE & TOLD THEM I DIDNT FEEL SAFE DRIVING THE AVALON BECAUSE IT FELT LIKE IT WAS GOING TO BREAK DOWN. THEY OFFERED TO CHANGE ***S. THE FIRST *** HE OFFERED TO SWITCH IT TO WAS A ****** CAMRY & AS SOON AS I OPENED THE DRIVER SIDE DOOR, THE ***** BETWEEN THE ************* SEAT FELL OFF. I TOLD THE GUY THAT I DIDNT WANT TO RENT THAT *** BACAUSE I DIDNT WANT TO BE RESPONSIBLE FOR ANYTHING THAT *** BREAK & THE ***S ALREADY FALLING APART. THE SECOND *** HE OFFERED ME WAS A ****** COROLLA, THE *** CAP LID WAS MISSING & THERE WERE NO BUTTONS ON THE ***** DIALS. I DIDNT MAKE IT A BIG DEAL AND AGREED TO TAKE THE COROLLA. AS SOON AS I LEFT THE *** WAS MAKING A GRINDING NOISE. I IMMEDIATELY TURNED THE *** AROUND & TOOK IT BACK TO AIRPORT CAR RENTAL. I LET HIM KNOW THAT I WASNT GOING TO BE USING THEIR SERVICES AFTERALL BECAUSE I DIDNT FEEL COMFORTABLE IN ANY OF THE ***S THAT WERE OFFERED TO ME. HE SAID OK AND TOOK THE ***** WHEN I ASKED HOW WE WERE GOING TO SETTLE THE *** RENTAL FEE SINCE I PAID $175 FOR A 7 DAY RENTAL HE SAID THAT MANAGEMENT WOULD CALL ME TOMORROW TO SETTLE THAT. I ASKED IF HE COULD RELEASE MY $500 DEPOSIT, AGAIN HE SAID HE DOESNT DO ANYTHING THAT HAS TO DO WITH $. I CALLED HIM OUT & ASKED "DIDNT U CHARGE MY ***D ON SUNDAY WHEN I PICKED UP THE RENTAL? & MANAGEMENT WASNT THERE THEN". HE COMPLETELY IGNORED MY COMMENT & SAID SOMEONE FROM MANAGEMENT WOULD REACH OUT THE NEXT DAY. 12/01 & I HAVE STILL YET TO HEAR FROM THEM!!

• Initial Complaint

  08/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  April 3rd I went to Airport Car Rental to rent a car. I paid $350 for the week and $300 for the deposit. I rented the car for 4 weeks and returned the car on May 1st. I asked them for my deposit of $300 back and I was told that it would be put back in my account in 14 business days. After 14 business days the money was not in my account and I called Airport Car Rental and was told that the money was sent to my account and to stop calling them. I called back and was hung up on. As of this day, August 11th, I have not received my deposit back from this company. Please help!***************************

• Initial Complaint

  08/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  July 25th went to ********* with my friend, walked for an hour till we saw this car rental, walked in, took a car, but this place asks you for a $500 deposit, i said ok, no problem. Went to a store nearby, and forgot to save the Address on Gmaps, found the Address but guess what, the reviews of this car rental were hella bad, everyone complaining about that this place doesn't return your $500 deposit, so we went back ASAP but found a paper that said "back at 1pm (it was 10:30). We came back at 1:30 to car rental just to make sure he was there, we walked in to his little office and he was like "hey guys, why so early? What happened?" I didn't wanted to be directly saying that he was a f*cking scammer, so i said "oh, i found out that it's way cheaper to travel in public transportation, here's the keys of the car" he said "ok, your all set" and i was like "wdym with I'm all set? I want my $500 deposit back" he said "oh, my boss is the guy that does the return of the deposit and he comes tomorrow to see the paperwork". Came next day and i asked for his boss and he was "oh, he didn't came" and i asked "so what can we do? I need my money back, i don't care if i don't have the $270 of the rent of the car, but i need my deposit money back!" He insisted that he couldn't do nothing, that his boss has to be there present or calling him by phone, i told him to call him but he kept putting pretexts saying that he might be In mexico and can't answer. Asked for a copy of the contract and didn't wanted to gave me a copy, not even take a look at it. We kept putting pressure on him and he said that we were being rude, with him, that we were treating him like a scammer (that he actually is lol), he was getting hella nervous, saying that we might hit someone or we had an accident, to which I said "let's talk to the police and check if we had an incident, i don't have problem with that!" which he refused to do. Came next day (last day at SD), and totally ignored us!

• Initial Complaint

  05/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  To whom it may ******** I have been TRYING for 4 days to get a receipt to do my corporate travel expenses from a previous Car Rental from ***** My car rental agreement is Rental agreement number is *********. I returned my car on Friday at around **** before anyone was there, along with other customers. I placed the keys in the drop box as required and my car still shows checked out to me, and not checked in. I cannot get a receipt or any assistance. Nobody seems to know what is going on or what has happened!!! I have tried for over 5 hours on phone calls over the weekend, was treated RUDELY, bounced around, and even was told to my wife There is a First Time for Everything because nobody can help us or know why my rental is not checked in!! I spent 27 plus years in the military, and am now a ********** of ******* Employee and this is the worst customer service I have ever engaged in as a DOD Employee. I normally use National and now I know why, due to customer service. I would appreciate some help or assistance with this issue or will be forced to escalate this problem. This is disgusting in how a customer is treated, avoided, talked to, ignored, and more. I would expect better from a corporate company.

• Initial Complaint

  05/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Theyre double charging me for something they over charged me to begin with they sent me a **** for ****** overage which I paid. Then I got a letter from a collection agency for that same amount. I already paid, what is this collection **** about? On top of the fact that it was an old model suv charging premium fees to begin with!!

• Initial Complaint

  05/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I rented a car at ***** airport from Dollar in March this year. At the check-in, we requested that we rent a car for a day with the agreement that we would drop the car off at the ******** airport. The Dollar representative at the ***** airport who signed us in, indicated that the price to drop the car off at ***** or ******** airport was the same price at $148. When we turned the car in at ******** airport the representative there told me that the charge of $298 would be adjusted to the $148 after the car was inspected and the file closed. I had reserved the car online and it was clear that the quote of $148 specifically included a drop-off at EITHER ******** or ***** airport. I have disputed the $298 charge and Dollar still claims we need to pay a drop-off fee which brings the total o $298 NOT $148 as originally agreed. The reference dispute # is ********. After a month and a half Dollar still insist that we have to pay the drop-off fee. I totally disagree with this and strongly believe this is a scam.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩