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Customer Review Ratings
Average of 3 Customer Reviews
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Review fromAnna K
Date: 05/03/2024
5 starsI had my car moved From ********* Ca to ******* Tx The staff on the phone courteous and answered all my questions . my car picked up on time and delivered earlier than expected. I would definitely recommend using this company.Review fromCory D
Date: 05/02/2024
1 starThis has been one of the worst experiences Ive ever had with a business! I read the reviews here before finalizing the process with them but decided to give it a shot anyway because I was recommended by a friend. Please dont use this transportation service if you need your vehicle shipped on time! They were 3 days late on my pickup, I ended up having to leave my car with a friend because they didnt make it to pick up my Vehicle 3 days before my flight, and the contract stated. Its been over *************************************************************** the state that I moved from. I have no reliable transportation to work because of this. The staff was not knowledgeable about where their drivers were, they didnt even know that the truck had broken down, the driver reached out to me and I had to inform the company about this. Please use another service, dont waste your money or time. Im not one to come and leave negative reviews because I also work in customer service so I understand the importance of having a good reputation. This is **** poor service and unprofessionalism at its finest! Do your research and go with a better transportation service, this is not worth the headache!
AA Auto Transport
Date: 05/03/2024
Unfortunately the truck that has loaded your vehicle has developed a mechanical problem. When the driver incurred this problem, he immediately called you to advise you that he will be delayed. You hung up the phone with the driver and immediately called our company to complain about the delay. When you called us, the driver had not yet communicated the delay to us. We are talking about seconds here. We were the driver's second call after he called you.
Mechanical problems are not anticipated and cannot be known in advance. If they occur, they cause a delay in the carrier's schedule for all the vehicles loaded on that carrier. The driver was now anticipating a day or two delay.
With respect to your claim that we were 3 days late on the pickup, we request a 3-5 day window to load and we loaded on day 3 of the window.
Review fromRebecca W
Date: 05/11/2023
1 starThe worst experience. Terrible, TERRIBLE customer service, rude and unprofessional staff. They do not deliver on what they promise. Our car took a different route, arrived late, and with dents and scratches. We are suing this company. Save yourself a major headache and DO NOT go with this company.
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