Reviews
This profile includes reviews for Axos Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 127 Customer Reviews
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Review fromStephanie S
Date: 05/03/2025
1 starThe worst now my account has been on restriction due to my checks supposedly being returned they ain't and I'm just getting the run around *** after reading comments left I think I'm gonna call them again I'm sure someone has to be in the backroom as they call it to release my funds Rating:-100 starsReview fromAlec S
Date: 05/02/2025
1 starI agree the APR is nice. But they hold every deposit to the absolute maximum time for their convenience and interest. I get earnings from float, but undo inconvenience customers; worth it? Somebody file compliant with CA AG (theyr based in SD). It seems unethical to hold people money for that **** ******* for their own profit motors. Every single electronic depositthey held for ~ 2x long as any other bank. This is not safety or other B-S explanations. This is their strategy. Its a profit motive. Its part of how they advertise and pay 4.86% because they hold money for a full week for electronic deposits whereas e.g. Zelle or Venmo states longer but then they actually deposit within ~ 24 hoursReview fromBrian M
Date: 05/01/2025
1 starliterally the worst bank you can pick. they put barriers between me and my business earnings such as constant account lockouts (beyond password reset you had to call in and the x... y... z...) wasted countless hours going back and fourth only to be hosed over and over by broken apps agent's who can only do one thing and supervisors that never martialize and will be happy to call you back in 3 days when you are unreachable.Review fromDaryl M
Date: 04/27/2025
1 starDaryl M
Date: 04/27/2025
Axos Bank has caused me grief in all sorts of ways recently. Online login unreliable. No reliable info as to reason, or time to solve the problem. Promises unkept.
Axos Bank
Date: 05/02/2025
Review ID: *******
********************** takes consumer feedback very seriously. We have fully reviewed this matter and a
detailed response has been emailed directly to the consumer on Friday, May 2, 2025 in order to
protect consumer privacy, we are unable to provide details of the response.
Regards,
Compliance Team
Axos BankReview fromKim G
Date: 04/21/2025
1 starKim G
Date: 04/21/2025
Think long and hard before doing business with this bank. My husband died and had an account here. I submitted all the paperwork and documents necessary to close the account, as the named executor of his estate. They cannot locate the original documents, that I sent certified mail. These originals contain the necessary seals they require for approval to disburse funds to me. When they received the documents, they scanned the package into their system without regard to filing appropriately the original papers. The scans do not show the raised seals which is why I sent originals in the first place. There is one number to call, you cannot contact anyone on their direct line and have to go through automation before you speak to a live person. They have created several case numbers in an attempt to progress forward. Needless to say, every time I call, I speak to someone new, go through the history and get the same response. A complete runaround, not knowing what, what, where or why, then they promise to call me back. Another week goes by and I am calling again. I feel like they are using excuses to highjack money thats does belong to them.. Not a way to run a business let alone a federal insurances institution. Do your research!Axos Bank
Date: 04/28/2025
Review ID: *******
********************** takes consumer feedback very seriously. We have fully reviewed this matter and a
detailed response has been emailed directly to the consumer on Monday, April 28, 2025 in order
to protect consumer privacy, we are unable to provide details of the response.
Regards,
Compliance Team
Axos BankReview fromBrad M
Date: 04/08/2025
1 starBrad M
Date: 04/08/2025
Do not open an account with this bank if you live paycheck to paycheck. They will place the maximum hold on your paycheck they can for no reason other than they can, and when you contact them about getting it lifted, they'll tell you that they can't do it because they're an entirely online bank!I've been eating rice for a week and a half because I deposited my check and they put a 7 day hold on it. Was told it would be available today. Not available. S**** these guys.Axos Bank
Date: 04/10/2025
April 10, 2025
To whom it may concern,
This email is to acknowledge receipt of the correspondence from **** ********** complaint ID *******.
********************** takes consumer feedback very seriously. The Bank hasfully reviewed this matter and a detailed
response has been emailed directly to the consumer on Thursday, April 10, 2025. In order to protect
consumer privacy, the Bank is unable to provide BBB with the details.In the event the customer has executed an Authorization for Release of Account Information to and by
the Better Business Bureau (BBB), the Bank will still be unable to provide the BBB with the details as the
consumer cannot waive the banks right to confidentiality. For any questions or concerns, the Bank may
be reached at **************.Sincerely,
Compliance Team
Axos BankReview fromJae B
Date: 04/01/2025
1 starJae B
Date: 04/01/2025
I am selecting a 1 star reviewing bc that is the lowest you can select. I would give a minus rating but that is not an option. The most horrific customer service of nonsense. They confirmed I was getting their promotional savings account rate and come to find out that does not happen 1st month, tried to get a confirmation for the next month and failed again. I tried to get their confirmation in writing, they seem to outsource their customer service **** out of the states and they don't understand what your are asking and just copy and paste responses when you message. Nobody know what they are doing and I will be taking my money somewhere else. Serious waste of time and money.Axos Bank
Date: 04/18/2025
Review ID: *******
Axos Bank takes consumer feedback very seriously. We have fully reviewed this matter and a
detailed response has been emailed directly to the consumer on Friday, April 18, 2025 in
order to protect consumer privacy, we are unable to provide details of the response.Regards,
Compliance Team
Axos BankReview fromcynethia B
Date: 03/31/2025
1 starcynethia B
Date: 03/31/2025
I have been told that my money should be in unclaimed property in my state...its been a year and I am no closer in locating my "lost money" from when they closed my accounts!! They have stolen my money!Axos Bank
Date: 04/10/2025
April 10, 2025
To whom it may concern,
This email is to acknowledge receipt of the correspondence from ******** ****** complaint ID *******.
********************** takes consumer feedback very seriously. The Bank hasfully reviewed this matter and a detailed
response has been emailed directly to the consumer on Thursday, April 10, 2025. In order to protect
consumer privacy, the Bank is unable to provide BBB with the details.In the event the customer has executed an Authorization for Release of Account Information to and by
the Better Business Bureau (BBB), the Bank will still be unable to provide the BBB with the details as the
consumer cannot waive the banks right to confidentiality. For any questions or concerns, the Bank may
be reached at **************.Sincerely,
Compliance Team
Axos BankReview fromJanelle w
Date: 03/20/2025
1 starJanelle w
Date: 03/20/2025
Most unprofessional bank I have ever worked with. Bankers ensure xyz will not occur and the next day xyz is initiated. No manager staff is available to speak with you or resolve live problem, take 48hr or more to hear back from staff.Hidden criteria is in place for promotions, these elements are not disclosed when setting up account with live *** from ********** yourself a favor and bank with a ***utable company that has integrity.Axos Bank
Date: 04/10/2025
April 10, 2025
To whom it may concern,
This email is to acknowledge receipt of the correspondence from ******* ***** complaint ID *******.
********************** takes consumer feedback very seriously. The Bank has fully reviewed this matter and a detailed
response has been emailed directly to the consumer on Thursday, April 10, 2025. In order to protect
consumer privacy, the Bank is unable to provide BBB with the details.In the event the customer has executed an Authorization for Release of Account Information to and by
the Better Business Bureau (BBB), the Bank will still be unable to provide the BBB with the details as the
consumer cannot waive the banks right to confidentiality. For any questions or concerns, the Bank may
be reached at **************.Sincerely,
Compliance Team
Axos BankReview fromMariah A
Date: 03/18/2025
1 starMariah A
Date: 03/18/2025
Shouldve done research before refinancing my vehicle with this company. Their app is terrible to make payments or even to check on my loan. They offer no help for financial hardship. Their customer service is outsourced so when I was speaking to a representative they did not comprehend me at all. I wish I could go back in time & stay with *********** for my car loan. I would have been paying more but it would have been worth it to not deal with ****.Axos Bank
Date: 04/15/2025
Review ID: *******
********************** takes consumer feedback very seriously. We have fully reviewed this matter and a
detailed response has been emailed directly to the consumer on Tuesday, April 15, 2025 in
order to protect consumer privacy, we are unable to provide details of the response.
Regards,
Compliance Team
Axos Bank
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