ComplaintsforCarVIO
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Gave them my title and I never received payment. I have been calling them constantly and no-one picks up. pretty sure I got scammed and I don't know what to do. I was told they would wire me $6,800 the moment they got my title. This was also on the contract they sent me and on the text messages they sent me. They have received my title and I HAVE NOT GOTTEN ANY PAYMENT. I have called about 25 times now and no-one picks up my call.Initial Complaint
11/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Carvio picked my car up 11/07/22 and handed me a check I took that check to several places that said their checks end up being bad . I deposited into my account and they put an extra 10 day hold on the funds because they said it is a potential risk dealing with those checks. They have my car and I have no money . Im sure the check wont clear because this has never happened to me with checks more than that. According to ace ******* cashing the company cancels the checks so that they can not clear they are on a do not take lost at all ace check cashing a I either want a valid check or my vehicle untouched back to me along with my title and keyBusiness response
11/08/2022
The check issued by our partner is a proof positive check subject to the processing rules and procedures of the entity that is cashing or depositing it. Our first recommendation is always take it to the issuing bank with your ID as they should be able to process it in real time without issues.Customer response
11/08/2022
The issuing bank was **** of America which there isnt one in *********Business response
03/13/2023
We believe that this has been resolved and was in line with common banking rules/procedures. We have not received any recent communication from the customer to the contrary.Initial Complaint
10/27/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Constantly being harassed by this company, they keep contacting me, multiple times a day, even after I have expressed no interest in them. I even got harassing text messages from *****************************. I replied STOP to prevent them, and they are still contacting me. I get more than 3 emails a day even after I have unsubscribed and reported spam on Gmail. It is a constant harassment from this company. I tried calling and I always get transfered to ****** who is the person harassing me.Business response
03/10/2023
This customer continuted to text ********************** and our buyer continued to respond. The customer only needed to text STOP in order to be removed from texts. They did not do that.Initial Complaint
08/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I did business with Carvio and a few days later requested deletion of my data, as outlined in their privacy policy: https://carvio.com/privacy-policy/Your Access to and Control Over Information You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:See what data we have about you if any Change/correct any data we have about you Have us delete any data we have about you Express any concern you have about our use of your data I've sent 4 follow **** one directly to the person I worked with, **********************************, and they refuse to respond or honor my request. I would like my data deleted, ESPECIALLY the copy of my license as there is no need for this company to retain that information.Business response
08/18/2022
Because you opted out of email, we did not receive the email request from you to delete the documents in question. We are happy to confirm that the documents have been deleted from our systems.Initial Complaint
07/19/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
CARVIO complaint, was made an offer and now cant get ahold of anyone for assistance. Ive emailed text and called and no one has reached out. They made an offer of $1800 and sent the contract and was suppose to pick up by 7/18/22 and Im still waiting for any kind of response from them.Business response
08/18/2022
Our customer service team has touched based with the customer to confirm that the vehicle was picked up and paid. We are working with our telephony carrier to avoid some calls and texts being marked as junk in our system to avoid customer frustrations like this.Initial Complaint
07/06/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Received a quote of $925 for a **** ***** S10 from carvio. After completing all the forms and receiving a call from a carvio representative on 7-6--2022 finalizing the offer of $925 and a pickup date of 7-8-2022 another representative contacted me offering $450. Less than half of what the initial offer was that was finalized on. I have all documentation stating the offer.Business response
07/14/2022
CarVIO provides a service that does not require an onsite inspection, and the quotes provided by CarVIO are provided in good faith. All quotes are subject to review and validation by our professional appraisers. We do this to avoid on-site negotiation by the tow truck drivers and we can make sure that customers are paid on the spot.
In this instance the offer was revised from $925 to $600 after the photos were submitted and the front end damage was worse than what was expected. After an escalation to the call center manager, the customer did accept the $600 offer and we continued the transaction.
The vast majority of our quotes are accurate and do not require revision after the photos and review . We continually provide feedback to our buyers to avoid valuation errors. We are committed to improving our internal processes to avoid experiences similar to this instance.
Initial Complaint
03/30/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I filed my taxes like I have few years before using turbo tax and I did not receive my full refund that I was expected to. There shouldnt be any reason why any changes needed to be done, i was told my dependent wrong but I do not have any children and Im single ALL my information was correct. Im 100% expecting to collect my rightfully earned tax return. It took longer than it should have for me to receive my return and I didnt even get the full amount. Its absolutely ridiculous and I am expecting to be receiving the rest of my tax return within the next month or so. If there are any issues I will be seeking further compensation for unnecessary stress this businesss has caused me. Contact me at ************** or email at ***************************** ASAPBusiness response
03/31/2022
This complaint is not relevant to our company. We have not employed this person. We are respectfully requesting that this complaint is removed from our business profile.Initial Complaint
03/15/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I purchased a car from this establishment in October of 2021. Had to return multiple times to verify the *** for the registration. 3 months later a third party representative contacted me to, again, verify the *** to obtain registration and plates. 2 days ago the car was pulled over for expired temporary plate and impounded. We cannot retrieve the vehicle as there is no current registration file with DMV. The finance company and I have attempted to contact the dealership and its owner with no response. The dealership has failed to provide the bank with the title as of 2/23/2022Business response
03/23/2022
This matter is not related to CarVIO, **** The dealership in question had licenced the CarVIO trademark name and has no association with our services.Initial Complaint
03/04/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Sold them a car on 10/21/2021. Now in February of 2022 I am getting calls from the *************** wanting me to pick my car up out of an impound lot. They resold the car without removing my name from the title. Trying to reach a person is impossible even when you have their direct extension number. I made a 100% truthful review on ****** and the owner denies that I ever sold them a car. He is calling me a liar for the world to see. I have proof that not only was the sale made but that they have a record of the sale and his statement is a 100% fabrication.https://g.co/kgs/v2FpJ9Business response
06/08/2022
We spoke with ******************, identified the issue and resolved the matter amicably.Customer response
06/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************************
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Customer Complaints Summary
41 total complaints in the last 3 years.
23 complaints closed in the last 12 months.