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            Business ProfileCar Rental Cafe

            Car Rental

            Contact Information

            2367 India St

            San Diego, CA 92101-1209

            Visit Website
            Email this Business
            (833) 230-0608

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            24 complaints closed in last 3 years

            12 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            This business offers car rental services.

            Business Details

            Location of This Business
            2367 India St, San Diego, CA 92101-1209
            Email this Business
            BBB File Opened:
            12/15/2021
            Years in Business:
            6
            Business Started:
            7/30/2018
            Type of Entity:
            Sole Proprietorship
            Alternate Business Name
            • T & T Enteprises Inc
            Business Management
            • Mr. Tim Carroll, COO
            Contact Information

            Customer Contact

            • Mr. Tim Carroll, COO
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            24 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/28/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I found a collections item on my credit report over the weekend, on 5/25/24. I called the collections company today 5/28/24 (Tuesday after Memorial Day weekend), and they said it's from Car Rental Cafe for a windshield chip needing repair. I've been asking Car Rental Cafe about this since last year when it happened, and they stopped replying to my emails. Today I got through to them with some effort, and they gave me the manager's email address. Now the manager is giving me the runaround again. All I need is an invoice so I can pay for the windshield repair, but he's having me call a 3rd party claims agent who has nothing to do with it. It was wrong to submit to collections when they stopped replying to me and never sent me an invoice so I could pay them. I still need the invoice.The $109.74 paid was for the car rental.
            Read 23 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Michael L

            05/14/2024

            Degenerate criminal enterprise that cheats, lies and steals from their customers. They take a deposit when you rent a car and dont return the money, even though the car had a full tank of gas, was clean and undamaged. They are criminal and will steal from you 100%.

            Car Rental Cafe Response

            05/17/2024

            Hi BBB, we are very sorry to hear our customer Mr. **** had such bad experience in our ********* location. After reviewing the rental transaction, we confirmed the rental cost was the only charge posted on the credit card and the deposit was only an authorization or hold on top of the rental cost. We called our customer back to clarify any misunderstandings or confusion and we agreed the rental cost was correct, but he was expecting a deposit to be refunded, the deposit portion was only blocked or frozen for some period and they usually get released automatically after rental car is returned or before, we also confirmed in our system this was released by the bank and this was also informed to our customer. Thanks
            Read 3 More Customer Reviews

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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