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Business Profile

Collections Agencies

Turnstile Capital Management LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When reviewing my ********** credit report, I noticed Turnstile Capital Management showed up four times throughout this year making Account Review Inquiries on my credit report. When I called the phone number listed in my credit report, **************, and spoke with a company representative named *****, she confirmed I did not have an account with them and did not know why the inquiries were on my credit report. A company that does debt collections should have a good reason to run a credit inquiry on someone they do not have any associations with. And to be unable to provide a reason or explanation for their actions is disturbing.

    Business Response

    Date: 10/30/2024

    We appreciate your concerns and the opportunity to address them. On October 30th, 2024, a letter was mailed to the customer to address their concerns.

  • Initial Complaint

    Date:04/18/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The mentioned company has attempted to send me letters in the mail. I do not owe anyone. Do not contact me at all.

  • Initial Complaint

    Date:04/13/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today, April 13th of 2023, I received a letter, and a phone call, from Turnstile Capital Management LLC, on behalf of UNIFUND CCR LLC, with an offer to settle a debt from 2017. I am no longer liable for this debt and request the company, along with any and all of it's affiliates, immediately ceases and desists further contact attempts to myself, or anyone I am related to, or that I engage in business with.

    Business Response

    Date: 04/21/2023

    Thank you for the opportunity to respond to this complaint. We have ceased communication with the consumer and will not contact the consumer again with respect to this account.

    Customer Answer

    Date: 04/21/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     

  • Initial Complaint

    Date:01/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a matter to resolve a debt. I received a settlement offer letter with no clear instructions on where to mail the payment. I mailed the payment to the only address that was listed on the back of the letter. I was told that I mailed the payment to the wrong office and they will have to wait to receive it. I was also told that the payment would be ***** to their other office. It has been 3 weeks and the correct office has not received the payment from the other office! Time is of the essence and of course I would not have mailed the payment incorrectly had the address been included in the settlement letter. The business practices are sub standard and its clear Im waiting for one person to go to the bank! All I need is a letter that the debt has been settled and I will go on my way.

    Business Response

    Date: 01/26/2023

    Thank you for the opportunity to respond to the consumer's complaint. We mailed a response to the consumer directly on January 26, 2023. Thank you.

  • Initial Complaint

    Date:06/14/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Turnstile Capital Management based on ********** its sending me harassing letters demanding a sum of money I do not owe them. I have no clue of these people are.

    Business Response

    Date: 08/17/2022

    Turnstile Capital Management, LLC August 16, **************************************************** 57109
    Better Business Bureau
    Delivered Via Email: ************************************************

    RE: Complaint ID# ********
    Dear **************,
    We are in receipt of your letter and the complaint filed by ******************. Thank you for bringing
    this complaint to our attention and allowing us to respond.
    TCM received an account for ****************** in March 2022 regarding a loan owed to Younomics
    Private Student Loan Trust for $16,374.55. TCM sent letters regarding this loan to ******************
    on 3-12-2022, 5-3-2022 and 6-6-2022.
    Based on Mr. ******** request for no further contact, we have ceased communication
    attempts and will not contact him regarding this loan again.
    We appreciate your time in helping to resolve this matter. Please contact us with any
    additional questions or concerns.
    Sincerely,
    *********************
    Chief Compliance Officer
    Turnstile Capital Management, LLC.

    Customer Answer

    Date: 08/17/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

Turnstile Capital Management LLC is NOT a BBB Accredited Business.

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