Business ProfileforJungo

We had paid this business more than $4000 to get a new CRM setup for our mortgage company. They assigned ** to an account rep that was not able to get our leads delivered for multiple weeks which costs us additional thousands of dollars. There were also many features that did not work like a feature that allows you to setup websites cobranded with realtor listings with a click of a button, this never worked at all. We had asked to cancel after a few months of dealing with constant issues and I grew exhausted of continually helping them troubleshoot their system to provide basic crm funcationality (like delivering an email to an agent when they receive a lead). Then we find out our account rep was outsourcing some of the work on our account to make some side money so we had a big mess on the back end. The only assistance Jungo offered after many months was to keep trying to troubleshoot their issues with the crm. We could obviously not afford to be down, so we had to get another crm. We requested multiple times to multiple contact people at jungo to provide a refund and as of today they have refused to provided any sort of compensation. And to top things off, they required 3 accounts to be setup and paid for in advance for a year, we never even logged into 2 of the accounts because the system never worked.