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Complaint Details
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Initial Complaint
09/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On May 20, 2022 I paid AC Stone Countertops (*******) $1850 for labor and materials for two bathroom countertops and backsplashes. This included demolition, plumbing, plywood installation, measure, fabrication and installation ($1650) and $200 for one bathroom quartz countertop. I provided the material for the other quartz countertop, sinks and faucets.The same day of the install I texted ******* that there was a chip in the countertop that he had patched with yellow material but the countertop is white and it looks terrible. He said it was an easy fix and he would stop by the next morning. He never showed up and kept putting me off saying he was busy. I waited until 6/29 and contacted him again. He said he couldnt make it that week but maybe the 2nd week in July. After no response again I contacted him on 8/9 again and never even received a response back. Id like it if ******************** could help resolve this matter and get ******* to fix the chip in the countertop or make a billing adjustment so I can hire someone else to do the work.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.