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Business Profile

Credit Reporting Agencies

SageStream LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Complaints

This profile includes complaints for SageStream LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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SageStream LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 71 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/05/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There's several names, adress, and accounts reporting on my credit fraudelently which are not mine JPMCB opened on October 4 2018 balance of **** ****** account that was opened on 12 21 2017, Setf account fraudent charges in account .The following adresses are been reported as my adress when they are not my adress adress: ********************************************** ******************************************************** The Following names are been reported under my credit when they are not my name :*********************************** ***************************,******* The Following Employers are been listed as my employers when they are not:VICKYS CATARING SELF CASTILLOS CATERING I need all of this incorrect information to be deleted and for the correct information to be furnished to the credit reporting agencies.

      Business Response

      Date: 07/06/2023

      This correspondence is in response to the complaint SageStream received from your office on 07/06/2023. Please be advised that SageStream has carefully reviewed ******** *********************************** concerns and will provide a response directly to ******** ******************************* via mail to the address provided in this complaint. If ******** ******************************* has any further questions for SageStream, she may contact us by phone at ************.  The SageStream Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time

      Customer Answer

      Date: 07/11/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ******** *******************************

       

    • Initial Complaint

      Date:04/24/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 21,2021 ************ hospital performed services on a workmans compensation claim for a shoulder injury . they have been informed and sent this claim out for collections from a company called medical revenue service. Tower Health has been neglient and refuses to fix their own billing problem. thus ruining my credit

      Business Response

      Date: 04/26/2023

      This correspondence is in response to the complaint SageStream received from your office on 04/24/2023. Please be advised that SageStream has carefully reviewed ******************************* concerns and will provide a response directly to *************************** via mail to the address provided in this complaint. If **************************;has any further questions for SageStream , he may contact us by phone at ************. The SageStream Consumer Center's hours of operation are Monday -Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:04/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Request a credit report because credit score is substantially different than others. Went to file a dispute on website, which lists a phone number to call. However, the phone number does not have a dispute option. It is an unfair trade practice to list a phone number to file a dispute and than not provide an option to file a dispute. Overall very difficult to dispute the credit report, only allowing someone to file over the mail, when phone or online should be available.

      Business Response

      Date: 04/06/2023

      Tell us whThis correspondence is in response to the complaint LexisNexis Risk ************** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.y here...

    • Initial Complaint

      Date:03/25/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sagestream llc is reporting that I'm deceased,and it is not true.

      Business Response

      Date: 03/27/2023

      This correspondence is in response to the complaint SageStream received from your office on 03/25/2023. Please be advised that SageStream has carefully reviewed ***************************************** concerns and will provide a response directly to ************************************* via mail to the address provided in this complaint. If ************************************* has any further questions for SageStream, she may contact us by phone at ************.  The SageStream Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:03/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It has come to my knowledge Sagestream has been supplying my personally identifiable information to 3rd parties without my knowledge or my consent. In accordance with the fair credit reporting act, these companies have violated my federally protected consumer rights to privacy confidentiality under 15 USC ****. 15 USC **** section 602 a states I have a right to privacy. 15 USC **** section 604 A, section 2: it also states, a consumer reporting agency cannot furnish an account without my written instructions. 15 USC ****C (a)(5) sections states: no, consumer reporting agency may make any consumer report containing any of the following items of information: any other adverse item of information, other than records of convictions of crimes, which, antedates the report by more than seven years. 15 USC ****S-2 (A)(1): a person shall not furnish any information relating to a customer to any consumer reporting agency, if the person knows, or has reasonable cause to believe that the information is inaccurate

      Business Response

      Date: 03/27/2023

      This correspondence is in response to the complaint SageStream received from your office on 03/21/2023. Please be advised that SageStream has carefully reviewed *************************** concerns and will provide a response directly to Junot Joyner via mail to the address provided in this complaint. If **********************;has any further questions for SageStream, they may contact us by phone at ************.  The SageStream Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:03/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Denial for credit card, which I DID NOT apply for. This needs to be addressed ASAP! This

      Business Response

      Date: 03/21/2023

      This correspondence is in response to the complaint LexisNexis Risk ************** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:03/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company is wrongly reporting that I am deceased! They have no means by which one may connect directly with customer service. I don't know who they are or how they came to report on/about me, but I need 1) a copy of the information about me contained in their records, 2) a copy of every report that they have provide about me, 3) dimmediate acknowledgement and correction of erroneous data within their databases and 4) a letter issued to every entity to whom they have provided false and inaccurate data and reporting. I will require proof of the above requests.

      Business Response

      Date: 03/21/2023

      This correspondence is in response to the complaint LexisNexis Risk ************** ("LexisNexis") received from the BBB office. 

      Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved. 

      If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:02/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SAGESTREAM / LEXISNEXIS RISK SOLUTIONS was used to provide a consumer credit report to aid in qualifying for a line of credit. Without getting into personal details, I'm very much over qualified for the credit line request. When i received a letter explaining the denial, the reasons listed are completely inaccurate/false. I contacted customer support to report these fraudulent claims and was told their scoring system is different and that they take into consideration other factors the 3 majors do not, like phone number changes - which was one of the inaccuracies listed as reason for denial. The customer service person tried to assume the listed reasons were accurate and I was just not understanding instead of listening to me explain that all the listed reasons seem wildly inaccurate for my profile. This is simply unprofessional. My credit and/or consumer reputation should not suffer due to some business negligence. I intend to take full legal action if necessary.

      Business Response

      Date: 02/15/2023

      This correspondence is in response to the complaint SageStream received from your office on 02/15/2023. Please be advised that SageStream has carefully reviewed *************************** concerns and will provide a response directly to *********************** via mail to the address provided in this complaint. If *****************; has any further questions for SageStream, he/she may contact us by phone at ************.  The SageStream Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:02/14/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We went to purchase a vehicle last month and come to find out ALLY (who we have banking with for years) denied our loan due to the fraudulent information provided by Sage Stream? Who even are these guys? Our letter in the mail said we had a 400 credit score! Pulled three reputable reports all high 700s. This company does not have relevant information pertaining to the consumer and should be thoroughly investigated before more people end up denied, or with sky high rates for no due justice.

      Business Response

      Date: 02/15/2023

      This correspondence is in response to the complaint SageStream received from your office on 02/14/2023. Please be advised that SageStream has carefully reviewed ********************************* concerns and will provide a response directly to ***************************** via mail to the address provided in this complaint. If ***************************** has any further questions for SageStream , she may contact us by phone at ************. The SageStream Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

      Customer Answer

      Date: 02/16/2023

      Have tried to call and reach out to the company with no answer. Letter in the mail again just states a falsafied credit score for myself and my husband 250 points off EACH. Want proof via email or mail within 10 business days of reevaluated credit score to match, or come close to the top 3 bureaus. Legal action will be taken. 

      Business Response

      Date: 02/16/2023

      This correspondence is in response to the complaint SageStream received from your office on 02/16/2023. Please be advised that SageStream has carefully reviewed ********************************* concerns and will provide a response directly to ***************************** via mail to the address provided in this complaint. If ***************************** has any further questions for SageStream , she may contact us by phone at ************. The SageStream Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

    • Initial Complaint

      Date:02/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/5/23, I co-signed for an auto loan for my daughter because my credit with both experian and with transunion was over 820 and hers was not very good. The dealership turned the loan application in at a couple of places and one was ********* which used SageStream, LLC to get a credit report. They denied me. This report came back at 627. Letter received on 1/26/23 states adverse factors were all on the co-applicant (me). Two of these are completely unfounded. "History at address & phone", and "History at this phone". I have had this phone for 23 years and I have been at this address for `***** years. The other 2 factors were Time since most recent revolving acct, which I will give them. And # of inquiries, which might also be acceptable since I applied for a card in July '22. But where are they grabbing this info from? I have several phone's on my account because I am a retiree from Bell can have 10 lines at discount so family 's on my account. I also co-signed 15 months ago, a 12 month lease for a grandchild. That lease has ended, All was paid on time. And I never lived there. So, now I have a denial letter in my credit history. All because this company is grabbing information haphazardly without due diligence. I want them to correct their records and I want a response from them. The letter they sent gave a phone number to call, stating that if you have any questions regarding your credit score call this number. But the number only gives a recording offering a website address to fill out a form to receive the exact same information that I already have in this letter. They must do better and they must fix the damage they have done Any business who uses them should be avoided at all costs! This is disgraceful!

      Business Response

      Date: 02/14/2023

      This correspondence is in response to the complaint SageStream received from your office on 02/09/2023. Please be advised that SageStream has carefully reviewed ************************************** 's concerns and will provide a response directly to ************************************** via mail to the address provided in this complaint. If ************************************** has any further questions for SageStream, she may contact us by phone at ************.  The SageStream Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

      Customer Answer

      Date: 02/17/2023

      I received the letter today from LexisNexis with the complete report attached which was to contain all the details they had used to determine my score 200 points below TU & Experian. They had noted time at residence and time on phone number as part of determining factors-more than 50%. All of my phone numbers from the past 50 years were listed. The most recent being 10 years old, a land line I cancelled after 1 year. 2 phones still active one 20 yrs and the other 15. Addresses also showed my most recent one is over 10 years old although several old addresses have been repeated over and over but there are 7 addresses spanning 50 years. So this makes no sense. The give a number to call but I got a recording to please hang up and try again later. Calling back and it never even answered. Tried calling the other phone number and also no answer at all. Actually called a friend to verify it wasnt my phone. And these people are making decisions that can tank your credit and cost you a lot of money. The report provided will be sent back with 26 corrections name, address, and phone. How is it the other credit bureaus are getting it right but these guys cannot? The original denial letter also stated that they got my TransUnion report but Experian was Unavailable. Thats absurd. Experian does not become unavailable. Although SageStream definitely was today! I was calling before 7pm EST. I would also like an explanation for their failure to even pick-up phone calls during regular business hours. And I know they want me to dispute inaccuracies that caused them to come up with this bad report, but there was no inaccuracies with the phone numbers. And a 10 year old child could see that I cant live at all my old addresses at the same time. Common sense is required. How do they want me to correct phone numbers that werent wrong and the newest was 15 years old yet they said I had changed phones too often?

      Business Response

      Date: 02/23/2023

      This correspondence is in response to the complaint SageStream received from your office on 02/18/2023. Please be advised that SageStream has carefully reviewed ************************************** 's concerns and will provide a response directly to ************************************** via mail to the address provided in this complaint. If ************************************** has any further questions for SageStream, she may contact us by phone at ************.  The SageStream Consumer Center's hours of operation are Monday - Friday from 8am to 7pm Eastern Time.

      Customer Answer

      Date: 02/23/2023

      I did receive a letter but it contained the same information as originally provided except that they included pages of listings of my past addresses and the sources they show as having received them from. I have lived at all 6 addresses since ****. However not at the times shown. For instance,I married 10 years ago yet my married name appeared on each of these addresses. What they have is multiple variations of my 6 addresses and my name along with and without my phone from various locations. Their sources are not credible. Although they provide a phone number to call for assistance, the number was not answered at all when I called 2 hours before closing. No recording. No answer. Their website, as well as the papers sent to me, is more concerned with my auto insurance history than anything else. I was not applying for auto insurance so dont know why they pulled a history of auto accidents and insurance claims. What was that about? They sound reasonable in their response, but phones are not attended yet they tell BBB that I can call them. Website is unmanageable as well. I want their information corrected as regards my history

      so that they do not report inaccurate address, name, and phone history and then use that to lower my credit score. They are wrong.

    SageStream LLC is NOT a BBB Accredited Business.

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