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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/06/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I received a letter with false debt on it asking me to call a number. There is no address or company info. I have checking 3 credit agencies and confirmed there is no debt as listed. I believe this to be a scam
Business response
06/07/2022
**********,
Thank you for reaching out. I understand you are not interested in our services at this time.
I have confirmed that you are removed from our mailing list. If you need anything further, please do not hesitate to contact me.
Thank you,
****** Becker
Operations Manager
Debt Advisors of America
*************
***************************
Initial Complaint
05/16/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
This company has called me multiple times after I stated to them that I do not wish to do business with them.Business response
05/16/2022
Hello **************,
Per your request earlier today with one of our agents, you have been placed on our "Do not contact" list. If you have any further questions, please do not hesitate to contact me directly at ***************************.
Thank you for reaching out.
Kind Regards,
*************************Operations Manager
************ or ***************************
***************************
Customer response
05/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
04/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
These people keep sending mail to my home address with false information about high credit card balances. They try to make it look like I'm in trouble, I am asking for an immediate response, etc. Other family members (My boyfriend, children) see's my mail and misinterpret these scare tactics of this company. I will not call the number to tell them to stop, because then they'll think I'm "responding" to their offer. I DO NOT WISH TO RECIEVE any mail from this predatory group, and I don't know how they have my address. This is deception at its worst. I want it reported and I want them to cease and desist all communications. All mail needs to stop immediately coming to my home. This business is causing mental stress, family arguments and high anxiety. NO MORE MAIL FROM THIS GROUP. Thank you BBB! The document attached is tape together because it was following a misinterpretation of a family member. I need a STAT response from this company, to stop all mail today.Business response
04/20/2022
Hello **************,
Thank you for providing the information. I have been able to confirm that you have been removed from our mailing list, you will not receive further notices from our company. Please note you may continue to receive notifications from other companies with similar offers. I am sorry that our programs cannot be of service to you right now, but we are always here to help if anything changes in the future. Thank you!
****** Becker
Operations Manager
Debt Advisors of America
Initial Complaint
04/08/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Received mailing from Debt Collectors of America April 7, 2022.The notice is dangerously deceiving in making it seem as if a significant past debt is owed with credit card company names at the top of the letter, words and phrases such as ************************* "**Failure to Respond**, "interest accruing", and "penalties may accrue". It also states "it is important for you to contact our firm...within 10 days of this notice".ONLY at the bottom in fins print does it clarify what company this is as "Debt Collectors of America" and that it is not an offer from any creditor or lender. I have sent an email 4/8/2022 after finding their email from their website by googling their company; I have asked that they remove me from all contact lists they have me on. I am reporting this to BBB for informational purposes so you may initiate an investigation on their deceiving practices for the protection of others who may not understand this letter is a marketing ploy and not a legitimate notice on debt owed. Thank you.Business response
04/12/2022
Hello ********************,
Thank you for reaching out, and for your feedback. Since you've provided a copy of the letter, we have all the information needed in order to remove you from our mailing list.
I am sorry to hear our services cannot be of assistance at this time, your request to be removed has been completed.
If you need anything further, please do not hesitate to contact me directly.
Kind Regards,****** Becker
************
***************************
Initial Complaint
02/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Valid Solutions has called us so many times I have lost count. They will call me twice back to back from different numbers and turn right around and call my husband back to back from two more different numbers. This happens 4 to 6 times a day. I called them back just today to ask them who they were and the lady on the phone said they would be offering a loan. As soon as I told her that I wanted both my Husband and I off the call list she hung up on me. I dont know where these people got our phone numbers from, but if this doesnt stop we will file against them!Business response
03/08/2022
Thank you for your time on the phone. As we discussed, I was not able to find any phone calls from our agents to you or your husband's number within the last 60 days.
If you do receive another phone call from an agent claiming to be Debt Advisors of America, please send me the number so that I may look into the issue further.We take our client's privacy very seriously, and we must comply with DNC requests. Thank you for taking the time to speak with me and allowing me to resolve your issue.
If you need anything further, please do not hesitate to reach out!
Kind Regards,
*******************************
***************************
Customer response
03/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will consider this complaint resolved.
Regards,
*************************
Initial Complaint
02/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I started with this company and was told they would help with my deft to only find out they had not been paying. I was told if I was ever not happy I could cancel and get any and all money put into the account. As I have tried to cancel and they will not cancel my account not refund my $419.50. I have been yelled at by there people telling me its nothing they can do.Business response
03/08/2022
Hello ********,
It was a pleasure speaking with you today. As a recap, I will be issuing a check for the remaining balance to make you whole. You can expect to see the check within the next 7 days.
I will also be reviewing the call between you and Doni. Once I review, I will forward to our ***************** Manager for further input. We will address your concerns with Doni directly.
Thank you again for taking the time to speak with me today. Based on our conversation, you have agreed that this will resolve your concern. Please let me know if you have any further questions about removing your complaint. Thank you!
****** Becker
Client Success Manager
************
***************************
Initial Complaint
02/19/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
These people keep sending mail to my home address with information about high credit card balances. They try to make it look like I'm in trouble, asking for an immeidate response, etc. Their name is BURIED at the very bottomn of the letter, in tiny print. Other family members see my mail and misinterpret these blatant scare tactics. I will not call the number to tell them to stop, because then they'll think I'm "responding" to their offer. Attached is one of several letters I have received from this predatory group, and I don't know how they have my address.This is deception at its worst. I want it reported and I want them to cease and desist all communications.Thank you BBB!Business response
03/14/2022
Hello ******,
If you wish to be removed from our mailing list, I am happy to do so. Please send me the following information:
The notice number from the letter received can be found on the top right-hand corner.
OR
The exact name and address the letter was sent to.
Once this information is provided, I will ensure you are removed from our mailing list and send confirmation as well. You may call me directly at ************** if you need anything further.
Thank you!*******************
***************************
Initial Complaint
01/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have gotten phone calls from Valid Solutions almost **** times in the last 6 months and they always transfer the call to debt advisors of America. However debt advisors of American tells me they never heard of valid solutions and deny that they have any affiliation with such company. ***************************** handled my call extremely poorly as did everyone else and hung up on me and told me they were transferring me or such and hung up and apparently blocked my phone number. These calls must stop otherwise I will file suit!Business response
02/02/2022
Thank you for the information. We have addressed your concerns with the agent you spoke to. We require our agents to be professional at all times and we sincerely apologize that you do not feel you received the service we expect during this call. You have been added to our Do Not Contact list. Thank you again for the feedback. If you would like to discuss this matter further, please reach out to me directly. I will include my contact information below. I have also reached out via direct email with this same information. Please contact me directly so we can resolve this matter fully.
*************************
***************************
*************Initial Complaint
10/01/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
After repeated requests these people continue to send mail and contact me with threats of settling a debt! Which I have nothing against me in my credit and pay all my bills. They have gotten hold of what I owe and are trying to get me to let them handle these accounts. The letters are threatening and intimidating. When I call them they give me the c*** that there are many that do this. This is the same ones over and over. Contact # ************- notice # C5C3-48133.Business response
10/05/2021
Hello,
We have responded to the client's concern and taken the requested action. Since receiving this complaint, we have removed the client's name from our mailing list and placed the customer on our Do Not Call list. This client will not receive any further communication from our company. We have also conducted an internal review of the communication on file. We were not able to find any previous requests from this client to be removed as this was the first piece of mail sent from our company. We have identified a training opportunity with the agent this client spoke with, which has been addressed internally.
A member of our management team reached out to the client to provide additional information and sent the following email:
"I have received your complaint through the **************************** First and foremost, I'd like to take the time to assure you that you have successfully been removed from our mailing list and placed on our "Do Not Call" list. Your name and address have been removed from our system along with the marketing agency that sends the mail. The process on our end is to mitigate you from receiving any further mail from us. Please note this does not place you on the National "Do Not Mail" register. Please let me know if you are able to speak live to address your concerns further."
If there are any other updates, we will advise.
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Get a QuoteCustomer Complaints Summary
41 total complaints in the last 3 years.
22 complaints closed in the last 12 months.