Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account number: **** with ********************** ************ guaranteed that they would help me get out of debt by negotiating settlements with the collection agencies and paying off these debts on my behalf.The nature of this dispute is that this company did not fully deliver on what they promised they would do. I had 4 collections that we agreed needed resolution. This company paid off all but one= 1st ********************** in the amount of $1896-acct ****. This debt remains on my credit report as unpaid last updated 3/23/2023. Inland has closed my account with them 2/13/2023 declaring my accounts have been successfully paid in full. When I spoke with someone back in March; I was told it has been paid and they suggested I work with their person to repair my credit and clear off those negative remarks off my credit. On, April 26, 2023 I spoke with a representative from 1st **********************, and she stated to me that balance is still pending and had been since September 2022 unresolved. Her notes stated that someone from Inland Management was supposed to get back to their department with a settlement agreement for pay off of $1896 and no one ever reached back to them. I have since been trying to contact Inland Management by phone and email and no one is returning my calls or emails. This issue has not been resolved as of 5/1/2023.

  Business Response

  Date: 05/02/2023

  Please be advised that we researched this client's entire file and WE definitely made a mistake.  She had 2 accounts with a ************.  We set up a payment plan on both last year.  One of the two was paid off, but the other one had a temporary payment plan through January of 2023.  Someone in our *************************** put it as "settled" in our software and THOUGHT this account was completely resolved when it wasn't.  So we have our team of negotiators reaching out to the ************ to follow up on this last account and resolve it.  We also called and spoke with this client today and apologized and told her the truth....which is we made a mistake.  We live answer our phones during normal business hours of 8am-4pm M-F PST ****% of the time.  So I don't know why this client couldn't get a hold of us.  But let's just move forward and get this account finalized for her and rectify our mistake.  And that's what we are doing ASAP. 

  Customer Answer

  Date: 05/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:02/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, I am a disabled veteran. And my disability was incurred while I was on active duty Air Force. Following this disability, I am unable to manage stress and stressors. So I resorted to a debt resolution agency called Inland Debt Management after a barrage of calls that I received from USAA who I owed (and still now owe) two credit card debts, with one totally an offer of around $5,000 and the other of around $10,000. These debts were incurred while I was still in the military, not realizing that my tenure would suddenly come to an end owing to the disability, hence the reason I was discharged on honorable grounds. With respect to the debt resolution, then, I was to be paying $430.81 every month, beginning from June 2021, which I paid until opting out in January 2023 just last month, making a total of 20 monthly payments. Due to a travel plan last year, I requested to skip payments for two months, which brought down the total months that I paid $430.81 to 18 and the total amount paid to $7,754.58 (derived when $430.81 is multiplied by 18). Following this exit, which exit was because the agency didn't resolve any of my debts, not even the smaller of the two debts that the collection agency was willing to accept; meanwhile, the collection agency was sending me letters which letters I forwarded to Inland Debt Management. Every attempt to communicate with them too wasn't meaningful, so I requested to opt out just last month after making January payment. And when I requested a refund following that exit, they refunded $1,887.68, holding back a whooping $5,866.9! One would think that the latter would be my refund, while the former ($1,887.68) would be what they call "service fees," which makes me wonder what service exactly did they provide when not a single of my debts were paid nor the collection agency even contacted! So, I feel helpless and cheated, hence the reason I am reaching out to you.

  Business Response

  Date: 02/13/2023

  Please be advised that we have tried everything we can to work something out with this client.  He was only 18 months into a 60 month agreement with 2 creditors to settle.  Therefore we explained to him that it would take approximately 30 months to settle the first account and then the other 30 months to settle the 2nd one.  We feel that he is trying to work things out directly with his creditors and then wants us to refund money back to him.  We would be happy to work something out with this client, but he refuses to call our offices and speak with our **************** team or a manager here.  He has also threatened several of our employees via e-mail.  And we are talking DEATH THREATS!  So we are concerned about our team when dealing with him now.  But we have e-mailed him several ways to work this out amicably and he still refuses to contact us.  Until a manager can talk to him, we can't work a refund out with him.  

  Customer Answer

  Date: 02/14/2023

  Dear BBB, 

  I did write to Inland Debt Mgmt. asking them to refund me my money, after seeing that they weren't interested in settling at least one of my debts, given that I then already had enough money to settle one of my accounts. Precisely, I had a little over $7,000. But guess what their response to me was? After making that request via email, they replied to me on my old email address which I called them to update about a month earlier and specified on that email to reply to me on my new email address on which I wrote to them. Following this reply to my old email address, I informed them that my old email address was earmarked for deletion, so that they would communicate with me on my new email address. But guess what they said in their response to me? That they didn't have my new email address. Now ask yourself this simple question: If they didn't have my new email address (on which I wrote to them and also called them to update a month earlier), then how did they know what I was requesting, which request they responded to a week later? Following this deception (again, I hate lies. I literally don't do well with lies at all), I then changed my mind and asked them to end the program, and to refund me my money. Mind you, I also told them to deduct their service fees, recognizing that they helped me save my money. Then out of around $7,000, what I got as a refund was less than $2,000! How could they do this and not be seen as scammers! Hence out of that frustration did I pronounce the curses you saw me place in my previous response. Now watch and see whether their business wouldn't eventually crumble and those words cling fast to them.

  Business Response

  Date: 02/27/2023

  Please be advised that the client only got the settlements he is speaking of as a direct result of being in our program.  Keep in mind that he has threatened several of our employees several times also.  We told him many times we can work something out with him, but he needs to call into the office and discuss the refund with a manager directly.  He refuses to call yet kept threatening us.  We would still be happy to work something out with him as of todays date 2/27/23.  He needs to call between 8am-4pm PST M-F and ask for a manager.  But this client has been extremely difficult to deal with.  He only wants to send long, rambling e-mails threatening everyone in his path.  So we will refrain from e-mailing him any longer.  He needs to call us and we will be happy to work something out with him.  

• Initial Complaint

  Date:11/02/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my contract after the 10 day grace ******* Per the contract I am suppose to get my money back minus a fee of $75.00 if cancelled after the 10 days. I paid them $460. They are refusing to return any of the money because they said it was after the 10 day grace *******

  Business Response

  Date: 11/04/2022

  Please be advised that IDM worked this matter out 100% to the client's satisfaction a couple of days ago.  We came to a completely amicable resolution.  

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid them 297 a month for 9 months. They were supposed to settle my debts. Now Im being sued for a loan they were supposed to be taking care of. Also having my wages garnished. They took my money for months and didnt do anything with it.

  Business Response

  Date: 08/16/2022

  When a client happens to get a lawsuit on one of their accounts enrolled, we can still resolve the account(s).  Client told us about this situation over a month ago and then went silent.  We have reached out to him at least 10 times via phone calls and e-mails and he never responded back.  We can still work on this account and resolve it, but we can't do anything if he doesn't contact us back.  We are here everyday 8am-4pm PST and we live answer our phones ****% of the time during those hours.  Please call us so we can go over how we can help you resolve this account and work things out with you sir.  

  Customer Answer

  Date: 08/17/2022

  I do not want them to try and resolve the situation as they have not done it while I was paying them. I would like them to refund the money I paid them as I am now having my wages garnished. Im being sued. I would just like my money back. That is all. 

  Business Response

  Date: 08/18/2022

  Sometimes client's get lawsuits during the program.  During the pandemic hardly anyone got sued.  Then starting this year, we have seen a large increase in lawsuits.  We have repeatedly reached out to this client and he doesn't call us to discuss resolution and/or refund.  Call ******* between **** PST M-F and I will go over it with him.  We don't believe his wages have actually gotten garnished yet.  We can work on this account before that happens, but he has to communicate with us.  Waiting for him to call in and work it out either way.  

  Customer Answer

  Date: 08/22/2022

  I will contact Inland within the next few days to discuss a full refund. Yes my wages are being garnished from an account I was told you were working on.