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Business Profile

Dental Supplies

AutoBrush

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Supplies.

Complaints

Customer Complaints Summary

  • 42 total complaints in the last 3 years.
  • 29 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 4/24/2025 ***** was debited to my checking account. This was not authorized by me and I want the money credited back to my account.

    Business Response

    Date: 04/29/2025

    Hi there, 

    We've cancelled your subscription and refunded your last subscription order. 

    Let us know if we can further assist here. 

    Sincerely,

    Team autobrush

  • Initial Complaint

    Date:03/25/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 1st 2025 i was charged for a restock of supplies for the product, i waited two weeks the product never shipped, i canceled the subscription. Another 2 weeks pass, i reach out on March 1st to cancel the package. They ask me for replacements, i decline. They process the order and ship me products without my consent. As of today the order is marked delivered but was never recieved.

    Business Response

    Date: 04/07/2025

    Hi there, 

    It looks like we refunded your subscription order and the funds will be returned back to your original form of payment within 3-5 business days. 

    Best,
    Team autobrush

  • Initial Complaint

    Date:03/17/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the auto brush on 11/30. After trying it I decided it did not work for me as it did not fit my mouth so I returned it. You received my return on 12/26/2024. Tracking number **********************. Express codeHR9R2TZU. I have yet to recieve a refund of ***** to my ****** for the return. I also am continuing to be charged $45 for the subscription for Jan 2025 and March 2025. So, at present I have not received refund for the auto brush and have been charged a total of ***** for a subscription I cannot use because I returned the item. That is a total of ****** ( 91.00autobrush ****** processing fee for items retuned + ***** for two subscription orders for a total of ****** I am now due. I cancelled online. My calls have not been returned.

    Business Response

    Date: 03/18/2025

    Hi Gigi, 

    We've refunded both orders for $45 and $101.92. Let us know if you have any questions at all. 

    Sincerely,
    Team autobrush

  • Initial Complaint

    Date:03/12/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a replacement brush head and mint flouride toothpaste on 2/18/25. The order never arrived, and was still in "pre-transit" status on 3/12/25. I had a similar problem when I first purchased the autobrush bundle, and had to reach out inquiring why my order had not shipped. They split the order in two as one item was backordered. When I reached out to customer service, I was informed that because my order from 2/18/25 had the mint flouride toothpaste, it would ship sometime between today (3/12) and 3/17. There was no mention of the toothpaste being out of stock at the time of my purchase and at no point did I receive communication from autobrush informing me of that fact. They agreed to escalate my issue, but there was no indication of why there was a delay or as to why the website had not prompted accurate shipping times.I really love the product, but I want this on record so that future consumers understand the lag in shipping and how difficult it can be to receive their orders.

    Business Response

    Date: 03/13/2025

    Hi ******, 

    We have provided a partial refund for your order and I understand your concern and frustration. Our toothpaste was at the port over 1.5 months ago and was held up due to ongoing tariff assessments unfortunately as well as an importer record update that our manufacturer failed to make on their end. While I understand your frustration, we did not anticipate that this delay would affect consumers to the extent it did. We are planning to change our manufacturer to avoid future issues like this and all we can say is we sincerely apologize for the delay on our end. 

    I've also gone ahead and made your next subscription order free of charge for the inconvenience and your existing order has been fulfilled and can be tracked here: ******************************************************************************************************************

    Let me know if we can be of further assistance. 

    Sincerely, 
    Team autobrush 

  • Initial Complaint

    Date:03/12/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order on March 2, 2025. I have not received my order, nor any tracking information on my order and today is March 12, 2025. I keep getting the run around about toothpaste being on backorder. I expressed I wanted my order canceled and received some BS response. I feel this company is scamming people out of money with broken promises.

    Business Response

    Date: 03/13/2025

    Hi *******, 

    This order has shipped out and can be tracked here and we were unable to cancel this before it shipped out: *******************************************************. I've created a return label free of charge that can be accessed here: ***********************************************************************************************************************

    Let us know if we can be of any further assistance here. 

    Sincerely, 
    Team autobrush

  • Initial Complaint

    Date:03/12/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed for one child's size autobrush unicorn style for age 6-8 on Feb **************************** 4-5 business days. As of Mar 11 no updates emails or product received.

    Business Response

    Date: 03/24/2025

    Hi *******, 

    It looks like your order was delivered and can be tracked here: ************************************************************************************************************************. Let us know if you have any questions or concerns at all. 

    Sincerely,
    Team autobrush

    Customer Answer

    Date: 03/24/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ******* *****

     

  • Initial Complaint

    Date:03/10/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 1/29/25 for an autobrush pro bundle and brush head case. I reached out on 2/12 to try and cancel my order as I had not received any information beyond order confirmation. They told me my order was too close to heading out of the warehouse to be cancelled. Now it is 3/10 and still nothing from the company. My order hasnt been fulfilled but they refuse to cancel it, claiming it is processed despite it being almost six weeks since the order was placed. This was not a pre-order item. Their website says they aim to ship all orders the same day or next day from when it is received, unless the item is pre-ordered, which the web page indicates on the item. The item on the website is currently NOT listed as needed to be pre-ordered just like when I placed the order.

    Business Response

    Date: 03/10/2025

    Hi Mariah, 

    This order has been cancelled and refunded and the refund will be sent back to the original form of payment within 3-5 business days. 

    Sincerely, 
    Team autobrush

    Customer Answer

    Date: 03/10/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** ******

     

  • Initial Complaint

    Date:03/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never subscribed to an automatic subscription. When it was time for the order to be processed, I contacted the company and told them I was not interested in using their service and asked for a refund. Even though the order was still in processing and had not yet shipped, they told me there was nothing that they could do and no refund could be issued. I would like a refund. I cannot use this product. It did not fit in my mouth using the small mouth piece and made my gums bleed.

    Business Response

    Date: 03/11/2025

    Hi *******, 

    I've cancelled this order and the refund will be sent back to the original form of payment within 3-5 business days. 

    Sincerely, 
    Team autobrush

  • Initial Complaint

    Date:03/03/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an autobrush on 2/13/25. I was billed for it, but the order still is listed as unfulfilled. I tried emailing the company for a status update on 2/25/25, but have not received a response. I have tried using the chat option, which was disabled. I have also left telephone messages, but haven't heard back. I cancelled

    Business Response

    Date: 03/11/2025

    Hi ****, 

    We have cancelled this order per your request and the refund will be posted back to your original form of payment within 3-5 business days. 

    Sincerely
    Team autobrush

    Customer Answer

    Date: 03/11/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    **** *****

     

  • Initial Complaint

    Date:03/03/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the Autobrush on 2/19/2025. I received an order confirmation but nothing since. I contacted them today for tracking information & was told my order is in a "Pending State." They do not have the item to ship to me & don't know when it will be available for shipment. Said the could send me part of the order which I assume is the toothpaste. This isn't acceptable to **** requested cancelation of the order with a full refund with no response as of yet.

    Business Response

    Date: 03/03/2025

    Hi ********, 

    I have cancelled your order as requested. Please note that your cancellation request was sent to us after 8 PM ET, and we couldn't follow up with you until this morning. 

    I understand your frustration with regard to the order delay. Our response stated that the toothpaste was out of stock, but we could send you your brush and everything else outside of toothpaste. The cancellation was completed however and you will receive a refund back to your original form of payment within 3-5 business days. 

    Best,

    Team autobrush 

    Customer Answer

    Date: 03/03/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ******* *****

     

AutoBrush is NOT a BBB Accredited Business.

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