ComplaintsforTwo Moms Buy Test Strips

• Initial Complaint

  06/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  These ladies are running a scam operation. I recommend you find someone else to by back your diabetes product or at the very east give them to someone that can use them. That's better to sending them to crooks that portray themselves as honest people who just want to help the community. Rather, they rip you off, keep your stuff, don't pay you and then make money off of selling the products to someone that needs it, right!!!

  

  Business response

  06/28/2024

  We do not have a ******************************* in our database. We also did a search for the email that was provided, and there were no customers with that email in our database. Does this person have an order number? Whenever a customer submits on our website, we give them an order number. Its possible she thinks she did business with us, but did business with one of our competitors. Or its a fraudulent complaint submitted by one of our competitors. But we have no one by this name or this email address in our system. If they can provide the order number that they submitted on our website, which would be in any email we sent them, or the name as it appears in their account, we will look into this further. Otherwise, this is not our customer.

• Initial Complaint

  03/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  [Order #*****] (January 24, 2024 I sold my diabetic supplies to TwoMoms. Though the website shows they accept the items I sent them, I was told via email that they don't and they adjusted the amount I was to receive by $56. I emailed them requesting these items back since the claim to not purchase them and their response was that they do not return items. So not only will they not pay me, they will keep them.? I can use the supplies for myself instead of them keeping them.

  

  Business response

  03/05/2024

  Order #*****: it’s really distressing that our customers don’t read our terms and conditions, and they do not take note of the items we purchase and the items we don’t purchase. Our website shows that we DON’T accept the items she sent. The picture attached here clearly shows we do not buy DME Verio boxes, which is what the customer sent.

  The customer did email us requesting these items back. But if our company was to return all the items people send us in error, or that were damaged, we would never have the ability to actually conduct business. We would also go broke paying for the additional shipping. This is why our customers have to agree to our terms and conditions before they are able to submit an order with us. In fact, this is an industry standard with our type of business. This is why we are very clear on our website and we say the following:

  Please note, we WILL NOT buy or return any boxes that arrive expired, opened, have rips, slices, or tears of any kind or are stained in any way (including marker or pen ink). Prices shown below are for the best condition & expiration date, click on your supplies for an accurate quote. We DO NOT purchase supplies other than those listed below.
  Please DO NOT ship supplies that are expired or opened or that don't match your quote submission, they WILL NOT be purchased and WILL NOT be returned. Thank you!

  

  Business response

  03/05/2024

  Order #*****: it’s really distressing that our customers don’t read our terms and conditions, and they do not take note of the items we purchase and the items we don’t purchase. Our website shows that we DON’T accept the items she sent. The picture attached here clearly shows we do not buy DME Verio boxes, which is what the customer sent.

  The customer did email us requesting these items back. But if our company was to return all the items people send us in error, or that were damaged, we would never have the ability to actually conduct business. We would also go broke paying for the additional shipping. This is why our customers have to agree to our terms and conditions before they are able to submit an order with us. In fact, this is an industry standard with our type of business. This is why we are very clear on our website and we say the following:

  Please note, we WILL NOT buy or return any boxes that arrive expired, opened, have rips, slices, or tears of any kind or are stained in any way (including marker or pen ink). Prices shown below are for the best condition & expiration date, click on your supplies for an accurate quote. We DO NOT purchase supplies other than those listed below.
  Please DO NOT ship supplies that are expired or opened or that don't match your quote submission, they WILL NOT be purchased and WILL NOT be returned. Thank you!

  Customer response

  03/06/2024

  Im still asking for the $56 owed to me or the return of my items. Thank you.

  Customer response

  03/06/2024

  Im still asking for the $56 owed to me or the return of my items. Thank you.

  

  Business response

  03/14/2024

  Order #*****: Our website shows that we DON’T accept the items she sent. The picture attached here clearly shows we do not buy DME Verio boxes, which is what the customer sent.
  Our customers have to agree to our terms and conditions before they are able to submit an order with us. In fact, this is an industry standard with our type of business. This is why we are very clear on our website and we say the following:
  Please note, we WILL NOT buy or return any boxes that arrive expired, opened, have rips, slices, or tears of any kind or are stained in any way (including marker or pen ink). Prices shown below are for the best condition & expiration date, click on your supplies for an accurate quote. We DO NOT purchase supplies other than those listed below.
  Please DO NOT ship supplies that are expired or opened or that don't match your quote submission, they WILL NOT be purchased and WILL NOT be returned. Thank you!

  The customer sent items that did not match her quote submission. We consider this matter closed.

  

  Business response

  03/14/2024

  Order #*****: Our website shows that we DON’T accept the items she sent. The picture attached here clearly shows we do not buy DME Verio boxes, which is what the customer sent.
  Our customers have to agree to our terms and conditions before they are able to submit an order with us. In fact, this is an industry standard with our type of business. This is why we are very clear on our website and we say the following:
  Please note, we WILL NOT buy or return any boxes that arrive expired, opened, have rips, slices, or tears of any kind or are stained in any way (including marker or pen ink). Prices shown below are for the best condition & expiration date, click on your supplies for an accurate quote. We DO NOT purchase supplies other than those listed below.
  Please DO NOT ship supplies that are expired or opened or that don't match your quote submission, they WILL NOT be purchased and WILL NOT be returned. Thank you!

  The customer sent items that did not match her quote submission. We consider this matter closed.

• Initial Complaint

  02/20/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  First I received an email offering to return the test strips they did not want to purchase from me. I acknowledge this email gratefully. Then I get a response saying they refuse to send test strips back when they don't want them. (guess they consider them free stock for their shelves). I question this via both an email and voicemail saying that I was already told I would get the product sent back. I soon receive another email saying to disregard the previous email and they will make an exception for me and send it back. Again I say thank you. A couple days go by, nothing. I reach out to them for an update and tracking number. They ignore my email. A couple more days go by, same thing.... They ignore another email. Then a few more days go by, I leave a voicemail and another email. Both are ignored. So far my experience with this company is that they are thieves. They steal diabetic supplies from people and then sell them at prices slightly below retail allowing themselves to make maximum dollar.

  

  Business response

  02/28/2024

  We have a new person/employee that assists ** in answering emails. The customers email went back-and-forth between myself and my new assistant. Its not our usual to return product to our customers so we sent conflicting emails back-and-forth to the customer not realizing we were both responding to him. Once we recognized this, we simply returned his product to him at our own expense. It was an unintentional mishandling of his order.

• Initial Complaint

  11/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They buy diabetic supplies. However, I send in 3 insulin bottles and they messaged me saying they will only pay me for one. They kept the other two bottles and said they were missing paper? I dont find it right they are stealing from people. They quote you an amount then find damage on your supplies and keep them. Im owed 75$ Or my products back. This is daylight robbery

  

  Business response

  11/01/2022

  The customer is correct that we could not buy two of her boxes of Novolin/insulin because there was tearing on the outside of the box. She is also correct in that we do not return product. If people send us product that is damaged, we tell them very clearly on the website that we do not have the funds, nor the staff, nor the time to be packing up items that we cant purchase and sending them back. If we did, we would go out of business because its expensive and time consuming. we alert our customers to this fact. I do not know how we could make it any more clear than we do. There are two checkboxes that they must check before placing an order on our website stating that they understand these terms and conditions.

  in addition, in a very prominent place on the website, we state these terms and conditions [I will attach a photo]. Even under the product details when a customer selects that they want to sell Novolin, it states that we do not buy it if it has any tears in it.

  For some reason, I suspect customers look at what they feel are minor tears in a box, and then they send those items to us anyway. When we cant purchase them, they are highly affronted and angry and act as if weve tricked them, when in reality weve done everything we could to educate them before they sent their supplies in.

  In conclusion, we wish our customers would avail themselves of the information on our website which is not hidden but clearly stated in many different areas. We desire to keep our customers. We desire our customers to be happy. We would like our customers to return to us and sell us more product. We are motivated to be as clear and as honest as possible. Thank you.

  Customer response

  11/02/2022

  Thats a very nice way of describing your theft policy. You have no right of just keeping something that was meant to be sold to you just because its time consuming to send backThe items I send to you are brand new & sealed. Unless you can prove you will discard my items then you are definitely STEALING. I am willing to pay for shipment of my items back so dont act like you care about your customers because your only focus is to scam. This shady company should not get away with saying they dont have time to ship. That is ridiculous. 

  

  Business response

  11/02/2022

  We do have a right to not return items that did not match the quote. We do not need to prove that we are discarding or donating your items. The fact that you are willing to pay for the return of your items is not material to the discussion. We do care about our customers, but our customers need to care about our business needs as well. We attempted to explain why we make no exceptions to our rule of not-returning items. We understand you do not like our terms and conditions, but that is not something that you can object to after the fact.
  When you made your order, you agreed to our terms and conditions, which is posted on our website, and you had to select that you agreed to these policies before you even placed your order:

  from our Terms & Conditions
  TwoMomsBuyTestStrips.com will honor the quote when the diabetic test strips you send, match what you provided when you requested a quote. We inspect every shipment to ensure it matches the description you provided. We reserve the right to adjust the price paid if there is a difference in the description you provided and what we received. For instance, if your quote is generated with retail pricing and you send mail order boxes, we will adjust the price paid. We do not return boxes, so please ensure that your quote accurately reflects the test strips you send.
  
  These terms & conditions are not negotiable. To reiterate, your insulin boxes had damage, paper missing on the box. We shared those photos with you. We understand that you may not feel that that damage is significant, but for us as resellers, we cannot resell boxes that have paper tears. Incidentally, none of the resellers that are our competitors return items that are not purchasable. This is not a shady practice, This is a practice that allows companies such as ours to stay in business and be competitive.

  We are disappointed that we didnt have a better business exchange. We wish you well in your future endeavors. We consider this matter closed.

  Customer response

  11/04/2022

  i disagree.

• Initial Complaint

  08/29/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This company buys your diabetes test strips. I had used them once and had good results. Second time I used them, I was ripped off! I sent 6 boxes, a value of about $425 and was told that they would only send me $56. They will not return my items and I am very angry. They sent me a picture saying the labels are damaged. They are the exact same way I had sent them the first time. Even on their website they say you can send with label damage. that is what i sent the first time and the second time. They are ripping people off. They are not giving you an option to have our items returned if they determine the value is $0.00.

  

  Business response

  09/06/2022

  ****** used us once before (in June), and apart from mis-reading his expiration dates, his order was good, And there was no damage from label removal.
  The second time, he sent boxes that were torn on the face because of removing prescription labels. So it sounds like we are in agreement at this point that there were tears on the product he sent. This is absolutely not acceptable and there is NOWHERE on our website that it says that you can send us items that have label damage. In fact, it says the very opposite.

  It appears that ****** is angry that the test strips were deemed unacceptable. That is unfortunate and couldve easily been avoided by believing our terms and conditions (the two checkboxes which had to be accepted before placing an order on our website) and/or by reading our frequently asked questions.

  And it is very true that we do not give customers an option to have their items returned. This policy is very clearly stated in our terms and conditions, which must be agreed to before a customer even places an order with us. We also state unequivocally in many places on our website, including under the frequently asked questions, that we do not return product that is sent to us in error or that is damaged. This policy is in place because we dont have the staff or the materials (boxes, tape, packing) to return the enormous amount of product that customers send us in error.

  we are disappointed when a customer is disappointed. We want our customers to have a good experience with us, that is why we go out of our way to explain the condition of the items that we accept.

• Initial Complaint

  12/30/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  So my 11 year old daughter wanted to earn some extra money to save for her diabetic summer camp this coming summer. She found this company called two moms buy tests strips that buy diabetic medication. She was thrilled to see she could get 400 dollars for her pods that she didn’t use. Well now she is devastated that a company that talks so highly about themselves and how they help the diabetic community could be so low and petty. They gave her 100 out of the 400 a total rip off.. Their justification was damaged boxes. In which one box had writing from the pharmacy on the tag not even on the box and the other box well they say was damaged also. When we called them after getting my daughter to quit crying for hours because this summer camp meant the world to her they (Kathleen) told us we live n we learn and the she was very very rude to us. My suggestion is to take your business else where because this company is more about making money off people with an illness rather than helping the community like they claim. The lady actually told my daughter it was a life leason. A life leason on what “ how to be a shady dishonest company who prays on people with an illness”. We added photos too so go check them out and see for yourself if those boxes are damaged or not useable!! This was an 11 year girls diabetic supplies that was saving for her diabetic summer camp this summer. She is still crying over this today. As a single hard working dad who try’s to make a better life for his kid I am disgusted on how this company operates and try’s to portray themselves to the diabetic community

  

  Business response

  01/04/2022

  Please see the attached PDF with pictures for a thorough response. Briefly, our business with this customer has been concluded and no further payments will be issued. This was a business transaction where the customer did not adhere to the rules of our website's terms and conditions.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩