Business ProfileforShift Fitness

In July 2021, I signed up for the their program and when signing up, was under the impression it would be $150 for the year, however, I was charged $190. I tried calling, without success, so, I wrote them an email, requesting details of my subscription and billing. They did respond, but were not providing what I asked for. And responded "your next billing date will be on N/A." I asked to talk to Customer Support. They gave me an answer for why they charged me $190 instead of $151. I did not think it was necessarily fair, based on what was explained while signing up, but could see I wasn't going to get anywhere, so I dropped it. After trying to use their system, I did not care for their product and did look into how to cancel, and ran into trouble. However, my life took a drastic turn and I frankly forgot about it. Then in 2022, I was apparently charged to renew my subscription, but it was at the same time my father passed away, and I did not notice. Now, one year later, in 2023, I saw the $190 renewal, and have tried everything to contact them, including writing an email on the day it was charged to ask for a refund. Their phone number is not in service, and I have had no response from Shift with **** about cancelling my subscription immediately and providing a refund. I will be disputing the charge with my bank. I believe this is the only way I will get my money back