Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/25/2024 Company ***resentation provides false promises and mis***resents themselves to get you to sign up for their services. The *** first said we were recommended by an unknown source, then said he was pursuing through ****** to discover authors to ***resent. He went as far as today 'We manipulate readers to purchase your books through ads, and then requested we need access to your website.

  

  Business Response

  Date: 10/11/2024

  
  Hi Andrea,
  
  Our team looked into the details of the conversation you had with our representative, hence some wait time before responding. Thank you for your patience.
  
  First, we sincerely apologize for any miscommunication such conversation incurred to you.
  After careful investigation, the findings resulted in "Poor choice of words" after having used the word manipulation.
  Definitely, in the study of marketing and demograph, the more preferred word is "mind conditioning". Marketing is mind conditioning to increase marketability of the product which
  in this case is your book and author's name to the buying public.
  
  This error, however, will be dealt with seriously by our organization and as of writing, the representative has been endorsed for retraining and some sanctions.
  
  We thank you for sharing with us your insights.
  
  Finally, you are placed on a DNC list as requested.

   

  Regards,

  James Dodge
  

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Readers Magnet Spammers have been calling me for over a year. I'm SO tired of it!. They mention the name of my novel and claim to be a marketing consultant. They say my book was recommended by their research team and it would be a good fit for an exhibit. This time they say they're flying to ******* to join the upcoming book fair of 2024. Their number is ************ but leave other numbers in their message.I'm tired of getting these calls and want it to stop. Thanks.

  

  Business Response

  Date: 07/26/2024

  Hi *****,

   

  Thank you for reaching out and letting us know about this incident. Please know that we mean well when we tried to reach you.

  Please be informed that we have placed you on a Do Not Call list already.

  Thank you!

  
  Regards,

  ReadersMagnet
  

   

  Customer Answer

  Date: 07/26/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:07/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by ReadersMagnet to publish my new novel, For Such A Time As This, which published March 2024.ReadersMagnet arranged to sell the books through Amazon and they are selling because I have signed copies for friends and family. I have requested Royalty payment but have not received any money for the books sold.I would appreciate if you would look into this company and insist that they pay me what is due.******************************

  Customer Answer

  Date: 07/25/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:03/13/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Readers Magnet won't leave me alone. They call me with different numbers, message me on ********* and use my contact form on my website. I have told them to leave me alone, and they won't. They are not based in the U.S. as far as I can tell.

  

  Business Response

  Date: 03/21/2024

  Hi *****,

  Thank you for the feedback. If I were in your position, I would feel the same. However, upon checking, my representative already noted to place your name on the Do-Not-Call list on March 11.

  You are no longer going to receive any voicemail or call from us in general.

  thank you for your patience.

   

  Regards,

  ReadersMagnet Team
  

  Customer Answer

  Date: 03/21/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:02/15/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ReadersMagnet has been harassing me with calls and emails. They prey on first time authors with promises of promotion and then demand $799 for services not yet rendered. They refused to answer even the simplest of questions about the company and became defensive when asked how they acquired my personal information. Ive never encountered such an aggressive pitch before. I am making this complaint in the hopes that others might be warned about them and the tactics they employ.

  

  Business Response

  Date: 02/16/2024

  Hi *****,

  Thank you for this feedback. I will be meeting with our **************************** on where we can improve on our process.

  Rest assured that as of writing you are placed on a Do Not Call list.

  Upon investigation, it appears like you spoke to one of consultants offering you a marketing service which is happening soon in which we would like you to be part of.

  ReadersMagnet has had several successful events and lately had its 5th season of The Festival of Storytellers which is available in social media today. I encourage you to check us out and see for yourself how we have become a beacon of hope to self-published authors in any parts of the globe.

  it is unfortunate how things have started but do reach out with us in the future if you need any of our service.

  Thank you.

  Regards,

  ReadersMagnet Team
  

  Customer Answer

  Date: 02/16/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  The matter is resolved and no further action will be taken.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:11/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My agreement with Readers Magnet was they were going to post my book, Tai Chi Mind, to my Amazon account and ******************. They did post my book on Amazon but it was only linked to their account. I asked them to correct this but they didi not. I contacted Amazon but their reply was unintelligible. Any book sold on Amazon, the proceeds go directly to them and I have not heard from them since that time.

  

  Business Response

  Date: 12/08/2023

  Hi ***************************,

  Thank you for sending us your complaint and for giving us an opportunity to address this formally.

  Upon investigation, your book under ReadersMagnet is posted in Amazon and ****** & ***** like any other books we have published. Unfortunately, we did not see any recent request from you with regard moving the book directly posted under you since its publication in 2022. Had we received it, we could have assisted you. In the meantime, you have to send a formal request for this for documentation purposes. Our fulfillment Supervisor will reach out and assist your directly and give your instructions so this can get started.

  Thank you!

   

  Regards,

  ReadersMagnet

   

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since the morning after i published my book, this company has harassed me with calls all hours of the day and night. They dont care how many times I tell them I'm not interested. They dont even call my buisness number, but my personal cell, and wont take no for an answer until I hang up. They just call again. I cant stand these people waking me up every morning. I block their numbers but they always call from new ones.

  

  Business Response

  Date: 11/07/2023

  Hi ******,

  We sincerely apologize about the inconvenience. Rest assured that you have been placed on our Do Not Call list since November 7th.

  As a firm, ReadersMagnet hopes to work with new published books with the desire of helping our authors promote their work.

  Again, we apologize for the inconvenience our attempt to reach you may have caused.

  Thank you!

  Regards,

  ReadersMagnet

   

  Customer Answer

  Date: 11/07/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cannot get them to stop calling me with their non-compliant, bad cold calls. The reps who keep calling leave me messages with false promises (and can't even pronounce things correctly). I have asked to be removed from the list, but the calls continue.

  

  Business Response

  Date: 10/25/2023

  Hi *****,

  
  Thank you for reaching out.

  This is to inform you that you have been tagged as DNC in our system on October 5, 2023. Such action was made on the onset of the call made by our representative. Rest assured you will not receive another call from our firm. 

  Also, this is to make it clear with you that our company has nothing but good intention when we reached out. We have several events happening this year and next year in which you can take advantage of by participating. Nonetheless, we respect your request.

  
  Thank you!

  Regards, 

  
  ReadersMagnet

• Initial Complaint

  Date:10/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has been harassing me via phone and email for three months, despite multiple documented statements to not contact me further. As punishment for not wiring them money for a fake book fair, they proceeded to tarnish my reputation online, which is under further investigation.Do not do business with this scam.

  

  Business Response

  Date: 10/25/2023

  Hi *********,

  Thank you for reaching out.

  this is to inform you that you have been tagged as DNC in our system on October 5, 2023. Such action was made on the onset of the call made by our representative.

  Rest assured you will not receive another call from our firm. 

  Also, this is to make it clear with you that our company has nothing but good intention when we reached out. We have several events happening this year and next year in which you can take advantage of by participating. Nonetheless, we respect your request.

  Thank you!

  Regards, 

  ReadersMagnet

• Initial Complaint

  Date:08/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive at least 1-2 calls a week from these people, trying to extort money to market my book its not even a book its a zine. No matter how many times I tell them to leave me alone they are constantly harassing me.

  

  Business Response

  Date: 08/18/2023

  *************************,
  
  Thank you for getting in touch with us regarding your concern. We have looked at your information in our database and have made the necessary updates to your status to ensure that you no longer receive any unwanted communications from us.
  
  We apologize for any inconvenience this may have caused you, and we appreciate your understanding and patience throughout this process. If you have any further questions or concerns, please don't hesitate to let us know.
  
  
  Best regards,
  ReadersMagnet Team