Business ProfileforCrunch Fitness

At around august, I signed up for an all pass membership in Fountain Valley. After moving to ************, I went to a nearby location and was told my all pass was not valid because I hadnt signed up at a platinum location or some nonsense. I asked if it cost more, and I was told no, its just about what location I signed at. I told the rep that I paid extra for my membership because I was told I had access to all gyms and I was effectively enticed to pay additional for a membership under false pretenses. I demanded she cancel my membership immediately. In an attempt to prevent cancellation, she told me I had to drive 30 miles to the fountain Valley location to cancel in person. I told her that tactic was extremely unethical and she needed to cancel my membership immediately. A month or so later, I received an email that my membership was overdue ************************************************* full upon time of cancellation. I sent an email, to which they responded they had no record of my cancellation and I needed to cancel via email and pay my 30 dollars. I said I wanted my membership cancelled immediately and I was not going to pay for their clerical error. As of today they have charged me 30 dollars a month since, have not cancelled my membership and so much as returned a phone call as promised. I am on a month to month plan and not under contract. This is the shadiness tactic I have ever encountered at a gym and I will make sure every person I know understands exactly how this business operates.