Reviews

This company is the WORST! They sent an installer on a Saturday when our business was closed. Then NEVER heard from anyone ever again and cannot get ahold of anyone at this company. Their equipment is sitting in the box it came in unopened. Come get your stuff and never contact us ever again!

Terrible company. C*** AI. Awful to no customer support. This vendor is force fed down our throats at our company and I install their units and manage their KI program. Absolutely trash. We have multiple options to choose from and hands down lytx is the worse. There is way better companies that actually give a c*** about their customers and arent actively trying to ruin your life over bull c*** I would recommend any other brand over these people. They are power hungry and destroy your life over lies and their failure of an AI with zero accountability and no communication. I cant warn people enough to go with another brand. Their cameras ****. They break and defect right after the warranty over and over. We have 20 units and every single one has issues. The video quality is terrible. Ive see better resolutions with a 5mp disposable camera. They cant even record in 4k yet but then they are going to use the grainy crappy footage to try to get you fired with a bull c*** algorithm that apparently cant calculate everything on the fly off of the road hash lines yet if cant detect when you slam into a deer at highway speeds. So when you actually need them good luck getting the video that will help with insurance. But go thru a red light on green with a glare on the camera from the sun and it will say you ran the light. This company is literally the police and the judge so good luck trying to prove them wrong even with all the facts. They dont care assuming you can even reach someone. They are always recording so Id sue them if I was forced to use them. Even when you are off duty in the sleeper they are recording you as well as audio. They lie and say if you put the camera out of service it turns it off but thats a lie. Ive seen things that I should not see and I dont like it. You will still be recorded and trigger events even if its turned off. Im honeslty surprised their hasnt been a lawsuit against them. If I wasnt stuck in a contract Id run.

This company is terrible. Once you get into an agreement you are trapped. Even after your term is over, they autorenew for a year at a time and you get charged for cancelling early on an autorenewed agreement! You have a small window of time to cancel without penalty, but getting a hold of someone to cancel is a joke! Customer support told me I'd get a call back from someone who could help me cancel in 3-5 business days. If I called right now for a purchase, I'd have someone immediately, but if I want to talk about my account and contract, it's crickets. This company should not be trusted.

Received this email out of the blue today at 3:32 am.I've tried to call their customer service, but it says it's an hour wait time.The problem is, I've never heard of this company and didn't order anything. I can't even speak with anyone to find out what is going on. After reading their reviews I am freaking out. I am hoping the company sees this and reaches out to me!!!!!!!!!!Email received from Lytx Orders Thank you for your order.Your order shipped on 05/10/2023 via ***** Ground. Below please note the tracking numbers associated with your order and shipment.xxxxxxxxxxxxxxxx Order xxxxxxxxxxxxxx Project Name:n/a Your PO:n/a If you require further information regarding this shipment or invoice, please contact the following at Lytx, ****Thank you,Lytx, ****

This is the worst Company !!! We cant get anyone to fix anything. The equipment they were supposes to put in apparently can wrong and missing things per there own installers. The installer took our keys and were told a manager will not speak to us to resolve anything. We are feed up its been months and we cant even talk to anyone !!!!! This is the worst experience with a company we have ever had to endure. On top of that were being charged for cameras that are not installed or working.

Put a 1 star for technology, but the customer service is awful. Considering moving on with another company. Its been a week and customer service can't help us with 1 important issue. So we are told to email and the email says they will get back to us within 1-2 business days. I call a contact on her personal line and have to leave a v/message every time and get no return call.Would not recommend due to customer service and I cannot get them to give me any other phone numbers so I can talk to someone other than leaving a message.

Hands down one of the worst companies to get services from. Same complaints as others. No support. Cameras don't work you put in a work order and no support. Quick to establish a contract but once the contract is signed, good luck with customer support! I have tried calling many, MANY times and usually hang up after being on hold for over an hour. Our Lytx camera systems do not function properly and we have had an outstanding service ticket with multiple issues. I have a camera that was not working properly, took me 45 mins to have them tell me to try the trouble shooting manual. I then told them I have an extra camera can you guys take the defective one and put in the new one. their response was sure, put in a service ticket for it but you have to pay 300$ for the new installation... excuse me! what!! terrible!!! company all around.