Customer ReviewsforColes Fine Flooring

My first choice has always been Coles Fine Flooring. This last purchase I used their designer service. ****** was outstanding. She helped me select the perfect custom area rugs for our family and dinning room.

We are very happy to hear that ****** was able to find you the perfect custom area rugs. We appreciate the opportunity to be of service, and look forward to working with you again in the future for all your flooring needs.

It was a pleasure working with the staff at Coles Fine Flooring. *********************** spent all the time we needed to make our decision. Our order even came in earlier than expected.

Thank you for acknowledging **** for her service and for taking the time to comment on your satisfaction with your experience at Coles. We appreciate you.

I had a complicated semicircular staircase that I had refinished & then selected a carpet runner from Coles. The pattern was ornate and they let me select the direction & repeat instead of just plopping it down any which way. The pattern on one step in the middle was off by 1.5 inches and they redid it for me free of charge. The pattern and installation are now perfect. I'm a repeat customer and will continue to be.

Thank you for your kind words and repeat business *****. We are glad we were able to take care of your staircase and get you completely satisfied. That is always our goal. We look forward to servicing you again in the future.

Everything went perfect from the product explanations in the showroom with ************** to the installation by ***** and his crew. I also appreciate the military discount extended to this retired Navy veteran. Also, Coles sent a quality assurance rep to check the progress during the middle of the install. Nice!

We are very happy to hear that everything went perfectly with your experience with our sales and installation teams. We are pleased to offer the military discount and appreciate your service. Thank you for your comments and we look forward to working with you again.

****** was super helpful in choosing two large area rugs for our home. We love our rugs and would highly recommend him and ******

Thank you so much for your kind words, we appreciate the feedback. We are happy to hear you love your new rugs and are glad ****** was able to help you with your choices. We look forward to serving you again in the future.

I had them rework a rug that needed to be cut down to a smaller size. They had the correct measurements on the invoice that they provided me when I paid for the service. Unfortunately, they cut it the wrong size by almost 2 feet. No attention to detail. You cannot fix a rug once it has been cut. They should probably have a form to fill out instead of jotting down quick numbers on a notepad.

Thank you for taking the time to share your feedback with us *******. We sincerely apologize for the inconvenience you experienced with the reworking of your rug. Your satisfaction is of utmost importance to us, and we are committed to addressing this issue promptly. We would like to make this right for you. We have reached out to you by phone to work on a suitable solution to address the issue with the rug. Please contact our customer service team at ************ so we can resolve this. We understand the frustration that comes with receiving a product that does not meet your expectations, and we deeply regret any oversight on our part. We take your comments seriously and will be conducting an internal review to identify the cause of the error to prevent similar incidents in the future. Once again, we extend our apologies for any inconvenience you have faced, and we appreciate your feedback, as it helps us strive for continuous improvement. Your satisfaction is our priority, and we look forward to the opportunity to make amends.

The customer service staff were very helpful and knowledgeable about assisting us to find the right type of laminate flooring suitable for our lifestyle and pets. The flooring we ordered for self install only took a couple weeks to order and we are highly satisfied with the quality.

Thank you so much for the kind words about our staff. We are happy to hear you found the right flooring for your lifestyle and are satisfied with your choice, We look forward to helping you again in the future.

Great customer service. Excellent samples to pick from. ****, our salesperson was so knowledgeable about the products and very helpful. Will go there again for any flooring needs.

We are very happy to hear that our salesperson was helpful and and was able to satisfy your needs. Thank you for your nice review and comments, and we look forward to working with you again in the future.