Business ProfileforFairfield Inn & Suites San Diego Pacific Beach

I made a reservation for my service dog and I to stay at the hotel for one night, on June 28, 2022. I was given a dirty room at checkin and asked to be put in another - the lady at the desk apologized and put me in another room and I asked if she could offer me a courtesy late checkout since my vehicle was in the shop for repairs. The next day, I spoke with someone at the desk and asked if I could get a little more time for checkout as my vehicle was not ready - the gladly obliged and told me they could do 3:30pm. I got my vehicle and checked out, with my service dog, at the front desk, with a gentleman named ***. I turned in both of my keys and asked for a printout of my final **** - things went smoothly with my stay and I left the property at 3:30pm on June 29th. I woke up the next day to another **** in my email for a second days charge (June 29th). I called and was told that a housekeeper had told management around 5:30pm on a June 29th that my dog charged at her when she tried to enter my room. I explained to the manager that I was gone from the property at 3:30pm and it could not have been my dog or I as we were across the border, into ****** by that time. (I have footage of myself entering a property in ****** along with the information of the realtor that met with me at 6pm on June 29th). I repeated this to the manager of the hotel and she insisted that she believed her housekeeper and they had video footage of a dog. She denied to give me a refund and insisted that it was either my dog and I or someone that I allowed into my room. I am dumbfounded by this as I explained time and time again that I do not know anyone in San Diego that I would have given a key to, and I had already turned in both keys to *** so I had no idea who this dog or person she was referring to was. She continued to tell me dispute this charge as she would not be issuing me a refund. She charged my card for a second night without my authorization and I am requesting any assistance