ComplaintsforWyckes Furniture LLC
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Complaint Details
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Initial Complaint
10/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
i bought a sectional couch from wyckes furniture on 6/8/2019 with a 5 year warranty for a total of $2053.86. i have a few big and some small issues that i need to have fix with my couch. i have tried to contact them by phone and its disconnected , by email with no response. I'm not sure what else to do it is still under the 5 year warranty that i paid extra for and i need it fixed or my money back in full. Can please help me. Thanks ***********************Initial Complaint
07/27/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order on 5-28-2021 order number Order ID: ****** for Apollo by Acme ***** Dining Side Chair Set of 2. The cost was $129.99. I emailed them about why I havent received my order and they said they were short staffed and will ship it as soon as they can. I have since emailed the 2 more times with no response at all! I still would like to get the chairs but if that is not possible I would like a refund. Thank you for your help!Initial Complaint
12/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a mattress in March of last year and NEVER received my order. Order number *****.Customer service is non existent and this place needs to be brought to justice for stealing peoples hard earned money. I unfortunately purchased with my debit card instead of my credit card and my bank wont refund my money! I now only use my credit card purchases because of this business. I just want my money back!!!! And for everyone else that’s had the same problem as me to get their money back. Shame on you.Business response
12/09/2021
This order shipped UPS tracking ****************** 3/25/2020Initial Complaint
10/22/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
My order #****** with Wyckes on 3-2-21 was never shipped to me. I would like refunded now. The order says Pending with out any communication.Business response
10/24/2021
Please email ********************************* to assist.Initial Complaint
09/26/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order online for a bench 10/18/2020. Order # ******. I never received the bench so I emailed them and their response on 10/26/2020 was: "We have reopened and are running short staffed. We are shipping all orders ASAP in the order received." After that I emailed twice and never received the order not an email.I went out of the country and my husband was hospitalized for covid. It was a hard year to deal with this problem. Please contact them to refund the $149.99 plus tax. I don't trust them saying the will send me the order. Thank you.Business response
09/27/2021
Please email ********************************* to assist.Initial Complaint
09/09/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unresolved
Advertised free delivery for item, I showed proof of the advertise item that was misleading with free delivery only to be charged for it. this place has not return any of my emails. How is this business still allowed to be open?Business response
09/14/2021
As shown and stated Free shipping is for direct to you free shipping and shows on product page.Initial Complaint
09/02/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Wyckes Furniture at www.wyckes. com in California charged me for two patio chairs and I never received them. They emailed me and said they were shipped but I never got them and they won’t respond to my emails. They don’t have a phone number. My order number is ****** and I was charged $399.99 on July 8th 2021.Business response
09/03/2021
Was cancelled and refunded 7/29/2021Customer response
09/03/2021
I have not received any refund. Maybe they should try again.Initial Complaint
08/19/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Order ID: ****** Order Date: 07/01/2021 - 04:31:50 PM Total :$479.98 for 2 Anondale ***** End Table by Acme The tables have never been delivered, nor have I received any communication about them after the order confirmation. I have emailed and received no response. The phone number ************** has been disconnected.Business response
08/20/2021
Order has been refunded.
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Customer Complaints Summary
9 total complaints in the last 3 years.
0 complaints closed in the last 12 months.