Reviews

This profile includes reviews for Oricle Hearing Aids's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Oricle Hearing Aids

  2400 Kettner Blvd Ste 238 San Diego, CA 92101-1262

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  Oricle Hearing Aids

  Tampa, FL 33610

Review Details

• Review fromSuresh D

  Date: 04/26/2025

  1 star
  I was looking for a pair of hearing aids and saw very impressive ad from Oricle hearing aids claiming amazing results with their aids. I ordered a pair for $168.72 on April 6, 2025 and received them within 10 days or so. After using them for a few days I decided to return them because the aids were not helping me to hear better. According their advertised offer of "return within 30 days for a full refund" i sent them an email on April 16, 2025. i did not received any response and after that sent them several emails to respond. So far no response. I can not call them since they do not have any phone numbers. It appears I have become an victim of a fraud. Please do not buy anything from them!

• Review fromMarles R

  Date: 04/25/2025

  1 star

  Marles R

  Date: 04/25/2025

  All of the Review reports here are true. It happened to me. Oricle Hearing when a return is requested drags out useless email information contact avoiding mention of return til 30 days is expired, finally sends RMA return code and keeps your money. They have many excuses and no successful return/refund of product. Scam is on especially vulnerable Sr ******** that should promptly be legally stopped! Oricle Hearing is committing Intentional Theft and Misrepresentation of a useless junk Product and False Advertising everywhere.

  Oricle Hearing Aids

  Date: 04/26/2025

  We sincerely apologize for the frustration and inconvenience you've experienced with your recent order with Oricle Hearing Aid. We completely understand your frustration, and we're here to help.
  

  Our records indicate that we did respond to your return request and issued the *** (Return Merchandise Authorization) number on 04/24/2025 which is still within the 30-day return period, as outlined in our return policy. Prior to that, our team reached out via email to provide suggestions on how to troubleshoot the device and better understand the product functionality, as well as to explain the return processthese were not intended to delay or prevent a return, but rather to assist in resolving any potential issues.

  Despite these steps, we want to emphasize that your return request was processed. As stated in our policy, once the returned item is received and inspected at our warehouse, the refund will be promptly issued.

  Once again, we apologize for the inconvenience and appreciate your feedback. Please feel free to reach out if you have any further questions or concerns.

• Review fromJoseph E

  Date: 04/24/2025

  1 star

  Joseph E

  Date: 04/24/2025

  If I could I would leave zero stars. There's NO legitimate phone number to speak to a representative, NO responses to THREE email requests for refund, NO customer service despite their repeated statements insisting they have good customer service. I have sent FOUR emails requesting instructions for a refund, but so far, I have received ZERO responses regarding how to return the hearing aids and how to receive a refund, only a response on why I should keep them. I would highly suggest to please STAY AWAY,!

  Oricle Hearing Aids

  Date: 04/26/2025

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration and inconvenience youve experienced with your order with Oricle Hearing Aid. We completely understand your frustration, and we're here to help.
  
  Upon reviewing our records, we found that we did respond to your return inquiry yesterday, 04/25/2025. We sent an email confirmation for your return request together with the *** number. We apologize for any confusion or inconvenience this may have caused.
  
  As stated in our policy, once the returned item is received and inspected at our warehouse, the refund will be promptly issued.
  
  Once again, we apologize for the inconvenience and appreciate your feedback. Please feel free to reach out if you have any further questions or concerns.
  
  

• Review fromJohn C

  Date: 04/22/2025

  1 star

  John C

  Date: 04/22/2025

  Do not answer telephone #, and do not reply to email provided--wrote 3 times. This company is a total fraud with returns and problems.This is a MINUS STAR Company

  Oricle Hearing Aids

  Date: 04/25/2025

  
  We sincerely apologize for the frustration and inconvenience youve experienced with your order with Oricle Hearing Aid. We understand how important it is to feel supported and confident in your purchases, and we deeply regret that your experience did not meet those expectations. We take customer concerns very seriously, especially when it comes to returns and communication.

  Upon reviewing our records, we found that we did respond to your initial return inquiry on 04/18/2025. However, we have not received a follow-up response from you since that time. Its possible our message may have been missed or filtered, and for that, we are truly sorry.

  Please know that we want to make this right. If youre still in need of assistance, we encourage you to reach out through our official support channels once more. Were here to help and will prioritize your request to ensure it is resolved as quickly as possible.

  Thank you for bringing this to our attention. Your feedback is invaluable in helping us improve.

• Review fromCourtney A

  Date: 04/22/2025

  5 stars

  Courtney A

  Date: 04/22/2025

  Very impressed with Oricle's customer service team. Had concerns about buying hearing aids without seeing an audiologist, but their online hearing test and product selection guide were thorough. When I needed help with the fit, their video support team walked me through everything. Pricing was transparent with no hidden fees.

  Oricle Hearing Aids

  Date: 04/25/2025

  Thank you so much for your kind words and for taking the time to share your experience with Oricle Hearing Aid! Were thrilled to hear that you felt supported throughout your journey, from the online hearing test and product selection guide to the personalized assistance from our video support team.

  It's incredibly important to us that our customers feel confident and cared for, especially when making such a personal and significant purchase like hearing aids. Were glad our team could help ease any concerns and ensure a comfortable fit.

  Transparency and trust are at the core of what we do, so were especially pleased that you found our pricing clear and upfront. Your feedback truly means a lot to us and motivates us to continue providing the high level of service every customer deserves.

  Thank you again for choosing Oricle Hearing Aid, were honored to be part of your hearing care journey!

• Review fromDonald M

  Date: 04/21/2025

  2 stars

  Donald M

  Date: 04/21/2025

  None of the fittings fit my ear. Even the smallest one will not fit. It will just net get into ear canal. I want to return them. I am just frustrated at this point.

  Oricle Hearing Aids

  Date: 04/22/2025

  Thank you for reaching out and sharing your concerns with your recent purchase of Oricle Hearing Aid. We truly apologize for the inconvenience you've experienced with our product. We completely understand your frustration, and we're here to help.
  
  We want to address the issue with the size of the hearing aids. Oricle Hearing Aids come with three different sizes of ear domes to ensure a better fit, and we recommend trying the other sizes to see if they may provide a more comfortable experience. Its common for users to initially struggle with the fit, and adjusting to the right size can often improve comfort and performance.
  
  We also want to reassure you that our return policy is completely transparent. We accept returns, whether the product has been opened or not, as long as the item is in its original packaging. We're more than happy to assist you through the process if you decide to proceed with a return.
  
  Once again, we apologize for the inconvenience and appreciate your feedback. Please feel free to reach out at ******************************************************** if you have any further questions or concerns.

• Review fromGail J

  Date: 04/19/2025

  1 star

  Gail J

  Date: 04/19/2025

  These people are a piece of work! Not only are their hearing aids crappy, there is no phone number to be found to talk to someone. They are a scam and need to be shut down immediately! I am saying this very thing every place on the web I can. Since there is no one to call for help these days, we have to figure out ways to shut these scam companies down ourselves by not buying their products especially the ones that target seniors! Seemingly, they are not in business to help us, rather to hurt us in our pocketbooks! I m out $139. DO NOT BUY!

  Oricle Hearing Aids

  Date: 04/21/2025

  I want to sincerely apologize the inconvenienced you've experienced with your Oricle Hearing aids. We truly value your business, and we understand how important it is to receive products that fit and meet your expectations.
  
  We also want to address a potential issue that could be causing the difficulty you're experiencing with the Oricle Hearing Aids. One common reason for malfunctioning or lack of response is that the battery may be depleted. If this is the case, please try charging your hearing aids for a couple of hours. They should be fully charged within that time, and giving them a little more time to power up may resolve the issue. 
  
   Id like to offer a few suggestions to help improve your experience.
  
  - Cleaning the Microphone and Speaker: Over time, the microphone (sound inlet) or speaker (sound outlet) might become clogged, which can affect sound clarity. Using the cleaning tool provided in your package to clean these areas can help clear any debris and restore sound quality.
  
  - Adjusting the Volume: Sometimes, low volume settings can make sound seem unclear or muted. Try increasing the volume slightly to see if this enhances the clarity.
  
  - Assessing Your Hearing Needs: Oricle Hearing Aids are optimized for individuals with mild to moderate hearing loss (up to 50 dB). If your hearing loss is more severe, you may benefit from a higher-power hearing aid designed to amplify sounds more effectively. Please feel free to reach out if youd like assistance in selecting a hearing aid that best suits your needs.
  
  - Adapting to Background Noise: If youre newly using hearing aids, its normal to perceive regular environmental sounds as "background noise." This is because your ears are suddenly exposed to a wider array of sounds after a long period without them. We recommend starting with short wear periods (one to two hours daily) in quiet environments. Gradually, as you become comfortable, you can increase the wearing time and start using your hearing aids in noisier settings. With time, youll typically find that background noise becomes less noticeable.
  
  Also, our record shows that we sent you an email on 02/05/2025 on how to properly use your Oricle Hearing Aids. Please check your spam as well.
  
  Hope this helps! 
  

• Review fromSteven H

  Date: 04/19/2025

  4 stars

  Steven H

  Date: 04/19/2025

  I'm happy with the hearing aids, but I am not happy that you offer sale prices AFTER I have purchased at full price.

  Oricle Hearing Aids

  Date: 04/21/2025

  Thank you for your feedback, we're truly glad to hear that you're happy with your Oricle Hearing Aids. It means a lot to us to know that the product is meeting your needs.

  We also appreciate you bringing up your concern regarding our pricing and promotions. We understand how frustrating it can feel to see a lower price after youve made a purchase, and we want to provide some clarity.
  The current pricing for the Oricle Hearing Aid is as follows:

  - A single unit is priced at $99.99
  - We offer a Buy One Get One (****) promotional option at checkout, which provides a discounted price when you purchase two units together
  - This promotion is consistently available at the time of purchase, and customers are given the option to select either the $99.99 single unit or the **** offer during checkout, depending on their needs.

  
  We strive to make our pricing transparent and our offers fair for all customers.

  If you have any further questions, please dont hesitate to reach out directly at ********************************************************* We truly appreciate your support.
  

• Review fromglyn b

  Date: 04/12/2025

  2 stars

  glyn b

  Date: 04/12/2025

  Tried all fittings for ear plugs. All give some feed back. Obviously not fitting them correctly. They have little or no impact on hearing ability!!

  Oricle Hearing Aids

  Date: 04/13/2025

  First and foremost, I want to sincerely apologize for the frustration and inconvenience you experienced with both the Oricle Hearing Aid and the challenges in reaching us for a return. We understand how important it is to provide clear and helpful customer service, and we deeply regret that we have not met your expectations.
  
  We also want to address the issue with the size of the hearing aids. Oricle Hearing Aids come with three different sizes of ear domes to ensure a better fit, and we recommend trying the other sizes to see if they may provide a more comfortable experience. Its common for users to initially struggle with the fit, and adjusting to the right size can often improve comfort and performance.
  
  Additionally, here are some other tips to ensure proper use:
  
  1. Volume Too High: A higher volume can increase sound pressure, which may cause sound leakage and lead to feedback. Try lowering the volume slightly to minimize sound leakage.
  
  2. Incorrect Wearing: If the microphone is inadvertently covered, it can cause feedback. Avoid covering the microphone when handling your hearing aids, and make sure youre wearing the left and right hearing aids on the correct ears for a proper fit.
  
  3. Hearing Aids Turned On Before Wearing: Turning on the hearing aids before they are properly positioned may lead to feedback. We recommend keeping the hearing aids off before placing them in your ears. They will automatically turn on about 12 seconds after being worn.
  
  4. Microphone Coverage: Ensure that the microphone (sound inlet) remains uncovered after wearing, as this will help minimize feedback. Check that the microphone is clear and not obstructed by anything after youve put on the hearing aids.
  
  We also want to reassure you that our return policy is completely transparent. We accept returns for unused or used products, and we are more than happy to assist you through that process if you decide to move forward with a return.
  
  We hope this resolves your concerns, but if you have any further questions or need additional assistance, please dont hesitate to reach out at ********************************************************* We appreciate your understanding and thank you for giving us the opportunity to address the situation.

• Review fromSONDRA S

  Date: 04/09/2025

  1 star

  SONDRA S

  Date: 04/09/2025

  Ordered the hearing aids. Returned them in allowed time frame. Asked for a refund. Did not receive a refund.

  Oricle Hearing Aids

  Date: 04/11/2025

  Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for any inconvenience or frustration youve experienced regarding your refund for the returned Oricle Hearing Aids. We understand how important this issue is and truly regret the delay in communication.

  After reviewing our records, we have confirmed that your refund was processed on April 9, 2025. Typically, refunds are processed to the original payment method within 3 to 10 business days. However, depending on your bank or credit card provider, it may take a little longer for the funds to reflect in your account.

  We deeply apologize for any confusion or inconvenience this may have caused.

  Please feel free to contact us directly at ******************************************************************************************************** if you have any further questions or concerns. We are committed to providing a positive experience for all of our customers and hope to regain your trust.