ComplaintsforASI The White Glove Guys

• Initial Complaint

  08/08/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I called ASI for water heater ventilation issue per SDGE inspection. The guy came charged me $200 and didn't fix the problem and said he couldn't fix the problem. I have to have someone else to come to fix the issue. I want my money back. The company advertised on TV all the time stating if they cant fix the problem there will be no charge They are so dishonest and false advertising!

  

  Business response

  08/08/2022

  Hello Fiona, 

  I was able to review the work done on 8/3/2022 and determined the Plumber DID do work to determine the cause of the issue found by SDG&E.  The issues was, "Smoke fails to flow inside water heater vent piping. Client will need to have vent piping cleaned. Possibly chimney sweeper.  Plumber undid venting after ceiling to see if issue was an easy resolve. Issue still showing. Client to have vent cleaned and have SDG&E back out." 

  Our technician used his time and knowledge to effectively test the venting of your water heater.  ASI does not do duct or vent cleaning.  The cost of cleaning the flue vent would be much lest expensive than having the venting repaired or replaced.  I am willing to meet you Half way with a refund of $102.00.  Without ******** visit, time, and testing the issues would persist without a solution. 

  Please let us know if you accept this offer and we will process your refund immediately. 

  Customer response

  08/08/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************
  
   
  

• Initial Complaint

  07/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ASI employee promised to email an invoice with cost breakdown. He did not. I requested from business and received an invoice that lacked any cost breakdown, simply a lump sum. Moreover, the employee charged my credit card more than $1,000 over the stated lump sum. That's either an accident or a crime and I'm guessing if you were to survey customers it's a pattern and practice not a one-time error. Finally, the product is defective and dangerously so, according to the labeling on the product itself. I have an appointment to fix it so hopefully at the very least I did not get a defective product.

  

  Business response

  08/01/2022

  On July 20th, ASI Hastings was called out to provide a proposal for replacing a water heater, due to the client's current water heater at the time showing signs of age. The client was provided a proposal for a 50 gallon water heater, along with a pressure regulator. The client was provided the cost of work within the proposal, and acknowledged he agreed to the price, and signed the proposal for the work to be done, as well as the final invoice, acknowledging the price and the work that was done. 

  On July 30th, the client called into the office, stating the water temperature reaches 150 degrees, and even with him making some adjustments, cold water needs to be mixed in, due to the temperature of the hot water coming from the water heater. We are scheduled to make a return visit today, to address the issue. In addition to the issue with the water heater's performance, the client also stated he has called around to other plumbing companies, and they are informing him he "overpaid".

  As a lump sum contractor, our invoice has one final price, that includes and encompasses the total scope of the job, and is not broken down, or limited to, a parts and labor template. We will also address this in a phone conversation, as well.

• Initial Complaint

  06/30/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On 9/29/21 we signed a contract with ASI to replace the sewer lines in our home. The amount of the contract was $32,963.00. The contract amount did not include tile, drywall and other related expenses. In June ************************************* our master bathroom. On June 23rd we called ASI and it was determined that it was probably warranty work. ASI has had three more technicians look at the bathroom sewer gas problem. They all agree there is a problem but no solution to this problem has been offered. There is a potential health problem with the sewer gas do to its proximity to our bedroom. Therefore, we need a prompt repair. To date, ASI is no closer in locating the problem.

  

  Business response

  07/01/2022

  Hello ***,

  Thank you for reaching out to the BBB with your concern.  I've reviewed the work being and the visits we've scheduled thus far.  We have a set of procedures to follow when it comes to the order of appointments with issues such as yours.  I understand *** was out recently to run the camera through the work we've done and was not able to find a cause as well.  ******** was also not able to find a source of the smell.  We have a plumbing field supervisor scheduled to come out to your home today between 1&3pm. They will take all the time necessary to determine the source and any necessary solutions.  We will continue to work on solutions to the sewer gas smell. If this smell is a result of our workmanship or the equipment we installed in your home, rest assured we will resolve this issue at no further cost to you.  If there is a different cause for the smell, the field supervisor will discuss the solution and resolution.  

  I realize this is a very troubling situation and the continued appointments without resolution only add to that frustration.  We are not giving you a run around, we are following procedure.  Please contact me directly if you have any further concerns. 

  Agi Ambrezewicz. 

  Customer Service Manager, 

  ********************

   

  Customer response

  07/03/2022

  Thank you for the response.  Only the vent pipes have been camera checked and the **trap change made the problem much worse.  Yes, ASI has procedures to follow.  However, the procedures are slow and many days have gone by.  ********* in our home is a serious concern and we need a quick resolution.  

  

  Business response

  07/07/2022

  Hello *************, 

  I've reviewed your account and all visits, I've even spoke with the plumbers out at the home. We've replaced some under-sink drains in an attempt to isolate the problem.  *********** met on site during the septic tank clean, we even opened the wall in the area you claimed the smell was coming from.  We have not been able to recreate the smell that is being alleged.   

  I understand the recent step to cut into the wall was a final effort to isolate the issue but was not the solution.   

  As I reviewed the time line of events, I see we could have done better with the time between appointments and our response time to you.  

  At this point ASI does not hold any responsibility for the "sewer gas smell".  We were not able to recreate it, or isolate it.  

  Customer response

  07/11/2022

  The plumbers have always said the master bathroom has a sewer gas smell.  To say there is no sewer gas smell is not true.  On July 9th the **************************************** Specialist inspected the master bathroom.  He confirmed there is a sewer gas smell.  Our bedroom is next to the master bathroom.

  We did not make the claim that the smell was coming from behind the wall.  The plumbers thought the wall contained rodents or a cracked pipe.  We now have an open outside wall for rodents to enter.  

  We paid to have the septic tank pumped before its due date.  The man pumping the tank said the tank was not backed up and was working properly.

  *****************

• Initial Complaint

  06/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Tankless hot water heat not working. Called the ASI Hastings (The White Glove Guys); came right out and said need a part, will not be in till Monday and will cost $500 or he can replace it tomorrow for a cost of $4900. We declined and paid the $167 service fee. Called Payless Water, they came out, did a deep cleaning, everything works great now. Cost $549. ****** learn always get a second quote. By the way no part was needed, I called ASI Hastings and they cannot tell me what part I supposedly needed.

  

  Business response

  06/20/2022

  Hello *****, 

  Our customer relations department reached out to you on 16 and confirmed you should not have been charged if we were not able to repair.  Considering the circumstance that you were able to have the repair done by another company and we provided a wrong diagnosis a refund was processed and approved.  This should reflect on your account within the next 3 business day.  Please feel free to reach out to us if you do not see this refund or if you have any other concerns.

   

  
  

• Initial Complaint

  05/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ASI sold us a $20,000.00 Solar system of 18 panels in 2018. They proclaimed the greatness and excellence of this system saying it was the top of the line and best of the best. The sale seemed to be a great deal. We went ahead and purchased the system and had it installed. We have enjoyed not having an electrical **** with exception to a connection fee to the grid. We took a trip in early March 2022 to visit family out of state. Upon our return at the end of March we found our system had stopped producing. I followed the directions given by our monitoring company Solar Edge checking the system and all was good. I then called ASI to come check the system. They were able to come out but not until 4/27/2022. At that appointment we were informed by ******** that the inverter was not working and he submitted a RMA claim with Solar Edge. He told us it would take 5-7 business days to be shipped in and they would call to set up the installation. After the timeframe given had passed I called to check on the status of the installation I was informed the floor manager was not in the office and that I would receive a call when she returned the following week. I waited and received no call this happened several times. I finally was put in contact with the new floor manager who honestly did try to help me out. He called Solar Edge and did back and forth calls with me and them. He approached his bosses about going through a smaller business for the part, asked about ordering the part themselves, and even about recompensing us for the lost production. He was told no to all that ASI was only responsible for Labor, Solar Edge was responsible for the rest. I wish that ASI would take responsibility for selling us a system from a company they knew to have had issues. (That is straight from the floor manager. ) I appreciate that he felt bad but that doesnt cover lost production or the electrical bills we have paid and will continue to pay until the part comes in who knows when!

  

  Business response

  05/27/2022

  The system was installed by ASI in November of 2018. On April 26th,  we made a visit to the home, and our Solar Manager, ******** reached out to Solaredge, and was provided a case # (*******), and told the inverter would arrive in 5 to 7 business days. The inverter still has not arrived, as there has been a supply and shipment issue with Solaredge.  After a few days of not hearing back, the issue was transferred to our ****** Relations Supervisor, who then remained in contact with the client and Solaredge, acting as a liason on the client's behalf. The ****** Relations Supervisor went through several options with the client, including purchasing the inverter through another 3rd party ************** etc), and installing it for the client at no cost. The client opted to see if we would be able get our Upper Management's approval in ordering an inverter. That was declined, due to the manufacturer's warranty responsibility falling solely on Solaredge, and Solaredge has made it clear that ASI would not be reimbursed for the purchase of 3rd party equipment. In addition, local suppliers are experiencing the same supply shortage issues. The client then inquired about compensation, since production is being lost, as a result of the failed inverter. Our ****** Care Supervisor, informed the client that while it is the responsibility of the manufacturer to recompense for equipment failure, we would inquire with ***************** regarding compensation for lost production, on the client's behalf. That was declined, as per ***************** citing our contract, which specifically states ASI's warranty responsibility is for workmanship, and not equipment failure. Our ****** Relations and CSR provided the client with all of the necessary documentation to reach out to Solaredge, in an effort to recover compensation from them. since their equipment is the primary and only cause of loss of production. 

  Customer response

  05/27/2022

  You have reiterated everything that I said though you left out the unreturned calls, the lack of communication between you and Solar Edge. I have been in contact with Solar Edge, I was informed that there wasn't a claim number. Then when that was figured out they have firmly held to the point that the claim wasn't created until May 10, 2022. I was also told by the management at Solar Edge that if you bought the available inverter online that they would reimburse your company, but they would not reimburse us if we bought it ourselves. Your company told us that if we bought the inverter you would not reimburse us, but would install it free of charge(as if it isn't your job to do so anyways!). I am beyond furious that I am being forced to go back and forth between two businesses that refuse to take responsibility for the cost, aggravation, time, and overall well being of their customers. I have to admit to my own fault of trusting that your company truly cared about their consumers. I have paid two very high electric bills and am expected to just deal with it until the inverter manages to find its way here? There isn't an estimated arrival date for it much less a date of production for it, so how many more bills are we expected to tolerate? Your company truly expects us to just shut our mouths and be content that you will fix it when it arrives that it isn't your fault this is costing us money on top of the $20,000 We have paid for the system you claimed was the best. I would also like to reiterate that your floor manager himself has said that Solar Edge is a horrible company to work with that they never take responsibility, they always try to delay having to take measures to fix their broken equipment, etc. So why do you, a company claiming to be so concerned about your clients, still sell this companies products when your employees know and vocalize that you are selling products from a company that cares only for themselves and their profit?

  

  Business response

  06/01/2022

  As per our agreement, ASI's responsibility to the client is the workmanship, and the result of any loss as a result of any manufacturer defects would have to be recovered from the manufacturer. Regarding the claim number, we have documented invoicing from April 27th that confirms the inverter was warrantied on that visit. If Solaredge informed the client of another date, that is incorrect. We have official documentation from our Solar Manager that it was warrantied on the 27th. ASI has at no point told the client that we would be reimbursed if we purchased inverter out of pocket, as Solaredge is the only one that would authorize the process. What Solaredge would do is provide us an authorization code to retrieve the inverter from a local vendor, but those local vendors are also having supply issues (this is a nationwide issue). Our Solar Department has had countless conversations with Solaredge, and they do not have any updated ETA for the arrival of the inverter, since the shipment is coming from *****. We understand the frustration, but ASI is not responsible for lost production as a result of equipment failure, our obligation is workmanship. Solaredge would be the responsible party for compensation, as it is their equipment. We are the installers.

• Initial Complaint

  03/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ASI installed solar panels on my roof. There are multiple code violations some of which has created a fire/ safety hazard. SDGE is now saying they illegally hooked up the solar and broke the meter. SDGE has stated if not corrected they will turn off the power to my house on 3/15/22 due to the safety issue. Also ASI said they are installing panels to give me a ***** system but only installed ****. I believe ASI was supposed to leave my current system on and add to it but the work order said to demo it. Basically someone at ASI took in account for my existing system but somewhere down the line they made the mistake of marking it to be demolished. So now Im paying for a system I cant use, my power is about to be shut off and my power **** is now twice as before.

  

  Business response

  03/11/2022

  On November 29th, 2019, Advisor ********************* made a visit to the home, and prepared a proposal, based off of previous electricity consumption, that would fit the client's needs. The installation was not agreed upon until the following year. The proposal included removal of the old system, which was included in the signed agreement. On May 29th, the final inspection of the solar system was approve by the County. Permission to operate was granted on June 9th, and we created the account via the Solaredge Portal. Access was granted to the client for monitoring. On December 15th 2021, the Solar Department was made aware of the fact that the clients felt that the system was "underproducing". A phone call was made on December 15th, but was not returned for almost 2 weeks. December 29th, another voicemail was left for the clients, explaining that there would the Solar Advisor that designed the system was out of the office due to personal matters, but matter would be addressed once he returned. January 24th, 2022, another call was made to the client, and an appointment was arranged to make visit to the home with our Solar Advisor. Our Solar Advisor was not able to make the appointment, due to issues he was having with his transportation. January 27th, I relayed to the client that ASI has fulfilled their obligation of providing the targeted number of kilowatt hours that were promised, per the proposal, so ASI declined the client's request to make the system larger at no cost. On March 10th, we received a phone call from the clients, stating they had a 3rd party inspector out to the home, and there were over 50 violations, in regards to our installation. I provided the client my email address, to send over the documentation to back up those claims. The email was sent by the clients, which was then forwarded to our Solar Manager, our General Manager, and VP of Sales. March 11th, we received a notice from the Better Business Bureau, informing us of the formal complaint submitted by the client. After speaking with Solar Manager, a visit was scheduled for Monday, March 14th, to address the allegations of violations by 3rd party. We will follow up with client after the visit, to further discuss. 

  

  Business response

  03/11/2022

   

  Customer response

  03/13/2022

  there was *************** so we are rejecting this 

  

  Business response

  03/14/2022

  Our Solar Manager is making a visit to the home, to confirm the validity of the code violation claims. 

  Customer response

  03/30/2022

  there was nothing written so we are rejecting this 

  Hello, we wanted to add this to our response on our complaint. See below.

  
  

  
  

  We reject ASI response, they have missed major and pertinent information, seemingly implying havent been concerned about this issue the entire time. I have quoted their responses in my rebuttal. 

   

  Asi writes: 

  On November 29th, 2019, Advisor ********************* made a visit to the home, and prepared a proposal, based off of previous electricity consumption, that would fit the client's needs. The installation was not agreed upon until the following year. The proposal included removal of the old system, which was included in the signed agreement.

   

  This is correct. We had ***** come out and he gave us a proposal. ASI told us that our solar system needed replaced, and was so old, that they could put their new system up and it would make twice the power.

   

   *They told us they would remove our solar and put up the new ones and it would be sufficient to provide the necessary amount of power to bring our power **** down to near zero.* 

   

  Both myself and my husband were stunned by that information and we both asked are you sure? That doesnt seem right? ***** assured us it would be sufficient without our old system, so they were going to demo the old one. Yes we signed the agreement, we were told that it needed demoed and assured us that it would be sufficient to cover our entire power **** cost. We also double checked three times that they knew we would be running the air conditioner after the installation, and to make sure there was extra power available for that. 

   

  On May 29th, the final inspection of the solar system was approve by the County. Permission to operate was granted on June 9th, and we created the account via the Solaredge Portal. Access was granted to the client for monitoring. This is also all true. 

   

  This is where ASI seems to have forgotten all the other contact we have had with them and how many times we have showed concern regarding the underproduction of their system. 

   

  Unfortunately we dont have records of every phone call we made to them. We never understood our **** and we still dont. We trusted that ASI was on our side and that everything was normal and fine. We began to worry when our **** was still increasing and we couldnt tell why that would be happening. 

  I know we called before this, but I need more time to gather the phone calls. 

   

  It had been several months after install and things were looking very scary and bad. Our **** kept going up. They told us not to worry. That we will see the savings when we true up which is at the end of the year you pay your whole ****. Half that **** was on the old solar after all, they said. In January 2021 (8months in) we have email on the 14th sending a **** to *****. We had called before this to show our concern. ***** replied with 

  Hey ****,

  So, in the time since you sent me your latest **** ****, I've had two other customers contact me to say they don't think **** is counting/capturing any of their solar generated electricity.  I did a little digging and I think they've just stopped monitoring it.  They're still getting the energy and you're still getting credit for it, but they're not going to track it for you.  Does that make sense?  

  Your system seems to be up and running, you're producing what you're supposed to be (based on your monitoring) but for some reason **** isn't going to monitor and tell you how is electricity is making it back to them.  It's very frustrating... Best Regards, *********************

   

  **** replied So how do I know they arent ripping me off? Is there something on my end that can do that. To me it looks like I dont produce enough power to cover half of what I use. Also it looked like they charge different rates. I thought I only had one flat rate with the solar. Am I not right about that? Thank You

  **** West 

   

  ***** replied with: Hey ****, Excellent question!  You can track all your solar production over the year via your monitoring app.  Also, your monthly **** statements (while they don't seem to list the kWh any more) will have your accumulated ****.  In other words, how much or how little you owe them for the year.  That's another way we can keep track of where you're at.  

  I'll do a little more digging on the **** side, see if I can find out exactly what they're up to... Best Regards, *********************

   

  Nothing came of this. They stopped there. They did not reply. 

   

  We were growing increasingly worried and it was causing me panic attacks to try and look at the **** and understand it. It seemed wrong. The **** just kept going up. But ASI kept saying things like wait for the WHOLE year to pass, so we would get an accurate picture.

   

  On 4/12/21 **** emailed again: *****,

       Got my **** **** last week. Not sure whats going on. We havent changed anything drastic since we last talked. Any thoughts?

  He also attached a copy of our **** again. 

   

  ***** replied: (4-12-21) Hey ****, That's an interesting ****.  It looks like you had a quite a spike in usage in September and January.  Typically two months with very different usage profiles.  

  I'm having the office look into the production numbers to make sure the system is producing what we designed it for/promised.  I'll email you back as soon as I hear from them.  Best Regards, *********************

   

  We did not hear anything back. 

   

  Meanwhile, our **** was continuing to increase. Was something broken? How will we pay our ****? We thought this would be great lowering the ****. But now we are paying the solar equipment cost AND the **** was looking insane. It had been a nightmare. We didnt understand. 

   

  (9/9/21) We contacted them again. 

  *****,

        Im not sure whats going on but see my **** from this month. We havent changed anything as far as usage. We were told we would have less of a cost but now with the cost of the solar its twice what we expected. Now I will have to come up with *****+ to true up my account on top of paying monthly the 500+ for the solar. What can we do about this?

   

  He also attached our ****. 

   

  (9/9/21)***** replied 

  Hey ****, 

   

  Yeah, that's a huge true up.  It certainly seems like something is up.  Can you send me a PDF of your last **** statement?  I will pull up your monitoring and see what I can find out there.  We'll figure this out. Best Regards, *********************

   

  ***** replied again: (9/9/21) Hey ****, Have you ever looked at your monitoring portal?  I just logged on.  I'm going attach a pic into this email.  Because you have a battery, there is consumption monitoring.  In other words, you can see what your system makes, but also what you are using.  It looks like you've already USED 25kWh TODAY, by 8am.  That's incredibly high.  There are a couple of really big spikes in there as well.  Any idea what they could be? Best Regards, *********************

   

  **** replied:

  (9/9/21) No, 6-7 (am) we have 6 people getting up and getting ready for the day, so probably everyone showering and turning on lights. Thats about it. Thank You *****************

   

  Nothing happened to help us. 

  
  

  On 12/9/21, we emailed again. *****,

      We need to do something about this tru-up ****. What can ASI do to help rectify this. Im paying over $900 monthly for electricity between **** and the solar ASI said would lower my cost for electrical. I need you to find a way to make this right and be the company ASI claims to be. If its not you I need you to push this to someone that can. Please let me know if you have any questions. 

   

  **** also attached our **** again. 

   

  So, in the reply asi sent, they said that they were first made aware of our concerns on December 15th. Thats just not true. In their BBB reply, They write: 

   

  On December 15th 2021, the Solar Department was made aware of the fact that the clients felt that the system was "underproducing". A phone call was made on December 15th, but was not returned for almost 2 weeks. December 29th, another voicemail was left for the clients, explaining that there would the Solar Advisor that designed the system was out of the office due to personal matters, but matter would be addressed once he returned.

   

  I havent been through my phone calls, I know we had been calling more often at the beginning and sticking more to emailing them because by this time we no longer trusted them 

   

  BUT ASI came to our house on December 28th. A technician came and looked over our system. I messaged my husband about it as he spoke to me. I overheard the technician as he called solar edge, the monitoring company for our solar. I heard him say our house number and they said this is the first time anyone had contacted them about our house. That means every time we talked to *****, he never did look into what was happening. There had never been a ticket open at our house. The technician went around checking everything. We went to where the power meter is, it seemed like he was looking at everything. When he finished checking it all out, he went on to tell me our system is working perfectly, and the reason our **** was so high, was because we are using twice the amount of energy as we used to. By this time I was crying. Saying I dont understand how this is possible, we havent done anything different with our power use besides run our air conditioning, and we had made sure they knew that. Crying, I asked how we can find out whats happening? He said that they can get electricians out to us to find out where our power is being drained from. I told him we dont trust ***** anymore. 

   

  So what they said in their reply to the BBB about not getting back with us until the 29th isnt true either. They reviewed our house on the 28th. 

   

  We set up another appointment, for Jan 24th, wanting the electrician that the last appointment had mentioned, to come out. We thought this was the next step. **** took the day off because I have been having panic attacks over the solar stuff,  it has been a never-ending nightmare with nowhere to turn. ASI did not show up. We waited and waited, while realizing how little we meant to them and the promises they made were never going to be fulfilled. We had nowhere to turn. 

   

  ASI says in their response:

  January 24th, 2022, another call was made to the client, and an appointment was arranged to make visit to the home with our Solar Advisor. Our Solar Advisor was not able to make the appointment, due to issues he was having with his transportation.

  But they didnt call us or let us know the guy wasnt coming. We called them and voiced how annoying that was. 

   

  Instead of helping, they told us the power useage was our fault and they have completed the work and their obligations to us 

   

  ASI says: 

  January 27th, I relayed to the client that ASI has fulfilled their obligation of providing the targeted number of kilowatt hours that were promised, per the proposal, so ASI declined the client's request to make the system larger at no cost.

   

  ASI never fulfilled their promises to us. They told us our **** would be almost zero. Instead its twice as high as it used to be, on top of paying $43,992.00 to get the solar. We keep kicking ourselves for trusting them for so long. If we hadnt gotten solar from them at all and kept our old system, we would have been paying **** a month and **** at the tru up. As it stands, we are paying over 500 a month and over **** on our tru up. We didnt change anything, and we are being made to seem like we are trying to get a bigger system for free. That is not the case. We just want what we were promised, and to no be left in a huge hole financially from this nightmare. We never requested that they make the system larger at no cost. That makes us seem grossly shady like we want something for free. What we DID a ask was: Make the system be ***** like they registered with ****. To be 113% of our usage.

   

  After they told us they had fulfilled their obligations thats when we contacted a lawyer who referred us to a solar expert who came out and did a thorough investigation into our problems. What they found was nothing short of shocking. Mistake upon mistake, violation upon violation. The most damning thing was they had broken our meter while cutting corners and our meter cant even monitor our energy use. Apparently they broke some pretty important rules and caused our lives to be in danger, and a fire hazard for our home. How/why should we be expected to be responsible for this mess they have made of our lives? 

   

  No, we reject their reply, and we think its really rude that they are trying to make it seem like we havent been worrying and contacting them this whole time. We have all the emails that I quoted, ready as evidence. 

   

  Thank You, 

  **** and *****************

  
  

  

  Business response

  03/30/2022

  We (ASI) have hired an independent solar inspector to review the workmanship and code violation claims made by an electrical contractor hired by ****.  We've discussed the billing and production concerns brought up by **** and have explained that the system ASI installed is significantly larger by production than the system removed.  SDGE seems to have set his account up on alternative billing and treated NEW installation as an add on. 

  Several claims made by the electrical contractor were blatantly false which is why ASI is hiring a third party independent inspector.  ASI's installation was signed off and approved by the county and by SDGE.  Documents provided to the customer by SDGE support our approved installation and permission to operate. 

  ASI will make code complaint & safety corrections based on findings of solar inspector scheduled for Thursday 3/31/22.  

   

   

• Initial Complaint

  10/27/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  9/10/2021: ASI technician quoted a full air conditioner replacement, and upon me getting a second opinion It was discovered that ASI had inspected the wrong unit. My apartment number is scratched into the surface of the ** unit. I was charged $67 for the inspection and promised a full refund per their customer service department. To date, refund has not arrived.

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