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Business Profile

Home Accessories

Thissporty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Accessories.

Complaints

Customer Complaints Summary

  • 104 total complaints in the last 3 years.
  • 27 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have placed a order for two pairs of shoes from **** company and no one is responding to my inquiries.

  • Initial Complaint

    Date:07/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website advertises products that are total misrepresentation of the actual products you receive. When you attempt to contact the **************** line the phone line is disconnected & address provided is a single family residence. No response from seller

    Business Response

    Date: 07/11/2024

    Hi,

    I'm ***** from Thissporty Store. Thank you for your order.

    We contacted you via the email ********************************** about your order.

    If you have any problems with your item, please let us know via email.

    Best regards,

    *****

  • Initial Complaint

    Date:06/17/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It was suppose to be a LV set Shirt,shorts,and shoes

    Business Response

    Date: 06/18/2024

    Hi,

    I'm ***** from Thissportu Store. Thank you for your purchase.

    We sent you the information via email. If you have any questions, please feel free to contact us via email **********************************.

    Best regards,

    *****

     

  • Initial Complaint

    Date:06/07/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a leather riding jacket from this company that clearly lists improper information on their website as they've started themselves in the attached email.Website says 2 upper zipper pockets. Fast forward a month + and the two zippers are there but no pockets... *********** admittedly stated their website has misleading information "We are so sorry because the misleading information our our website". I want to return this jacket and get a refund. That way I can get a jacket with actual pockets that are needed for riding gear...Hi, I'm ***** from Thissporty Store. Thanks for your feedback. We are so sorry because the misleading information our our website. For this jacket, there is no pockets on the chest because they are only the zipper.This is our best-selling item; we haven't yet heard any customer complaints, and this is the first one we have.However, we have taken your suggestions into consideration and will do our best to improve our products as much as possible.As an apology, we will provide you with a 20% discount code to try other high-quality items from our website.Hoping you understand and sympathize with us.Best regards,*****

  • Initial Complaint

    Date:05/20/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #5BS22575XA948962L I ordered from Thissporty and never received tracking number. When I go to track it stated it doesnt recognize my order. Phone number listed is not a working number! I need a refund ASAP!!!!

    Business Response

    Date: 05/20/2024

    Hi,

    I'm ***** from Thissporty Store. Thank you for your order.

    If you have any problem, please feel free to contact us via this email **********************************.

    Best regards,

    *****

  • Initial Complaint

    Date:04/25/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 4,2024 is date of transaction... order number is ******... tracking number is 4PX3001056357886CN.. ***** Air Jordans The shoes were the wrong size 37 and I ordered size 12 men's.The sale price was $89.95 I would like a refund

    Business Response

    Date: 04/25/2024

    Hi,

    We received your feedback via the email **********************************.

    And we are waiting to receive your photo to check your problem.

    Please back to email and we can continue to discuss the problem.

    Best regards,

    *****

  • Initial Complaint

    Date:03/12/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of shoes and they never came and when I called the number it just hangs up the email has not responded back to me from this business this thissporty s the name of the company

    Business Response

    Date: 03/20/2024

    Hi,

    I'm ***** from Thissporty Store. We have discussed about your problem via the email.

    Please feel freely to contact us via the email **********************************.

    Best regards,

    *****

  • Initial Complaint

    Date:03/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never got a delivery date? Just want my money back?

    Business Response

    Date: 03/10/2024

    Hi,

    I'm ***** from Thissporty Store. We received your complaint about your order.

    However, we sent you the information via the email **********************************.

    If you have any problems, please contact us via this email.

    Best regards,

    *****

  • Initial Complaint

    Date:03/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 designer bathing suits and after taking my funds, about 1 week later, I received one adult tee shirt instead - no bathing suits. Based on previous reviews, it is clear this company is a COMPLETE SCAM. I will be disputing this charge with my bank.

    Business Response

    Date: 03/10/2024

    Hi,

    I'm ***** from Thissporty Store. We received your complaint about your order about your shipment.

    We have checked and we have discussion via the email **********************************.

    We are so sorry for the delayed shipping because of the peak season at this time. But your order now is still in transit.

    There is no scam with your order so please don't worry.

    If you have any problem, please feel free to contact us via the email.

    Best regards,

    *****

    Customer Answer

    Date: 03/11/2024

    I have still not received my order. There was tracking information generated but only AFTER I submitted this complaint. And the order is still in process not shipped and it has been close to 3 weeks since I first placed the order. I would like to keep this matter open until I receive all of the items I ordered. 

  • Initial Complaint

    Date:02/24/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company on February 10. I have been trying to contact them about shipment but have gotten no response. I also paid extra for expedited shipping. I also emailed them to cancel my order but they never responded.

    Business Response

    Date: 03/03/2024

    Hi,

    Thank you for your order. I'm ***** from Thissporty Store.

    We have contacted you via the email ********************************** for your shipping information.

    Please feel freely to continue to contact us via this email.

    Best regards,

    *****

    Customer Answer

    Date: 03/05/2024

    I received an email stating that my order was shipped out on February 26.  Ive been checking the tracking status and its still in *****.  I paid extra for expedited shipping but I have not received it yet.  This has been going on since February 10.  Its almost a month since I placed my order and Id still like a refund!!!

    Business Response

    Date: 03/06/2024

    Hi,

    I'm ***** from Thissporty Store. We received your complaint about your shipping information.

    We have a discussion via the email ********************************** to update about your order.

    Please contact us via the email because we can support you soon.

    Best regards,

    *****

     

     

Thissporty is NOT a BBB Accredited Business.

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