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Complaint Details
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Initial Complaint
01/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Got a bill from Scripps for $246 for vaccination that should have been covered by Medicare plan D for a $20 copay. Called Scripps billing number( was on hold for 45mins) when connected was told that Scripps does not bill Medicare part D plan and I would need to pay bill and send a claim myself to my plan D using a insurance claim form they sent me. Contacted my Medicare plan D which they said the info on the claim form Scripps was not sufficient to get reimbursed by my plan D and I needed to get a receipt with specific info on it outlined in the plan D claim form. So for the past month I have been unsuccessful in contacting Scripps billing to get the receipt I need to get reimbursed. Their billing dept call wait times are ridiculous (45mins) and their leave a call back number system did not work, I was told their is no place I could go in person to resolve issue , sent a email to address I was given by Scripps customer service(same as listed in other complaints online) but it failed to be accepted, sent a message using contact Scripps page (***********************************) and after over 10 days still no response or acknowledgement from Scripps on it. Next step, I will try is to send grievance letter to Scripps administration. This is just one of three billing issues I have had with Scripps in the 6 short months since I have been with them. One I resolved by my own research and efforts on a wrongly coded charge, which Scripps billing had told me the wrong code was correct and I needed to pay bill. There is another bill that I see as being wrongly coded that Scripps billing is also saying is correct and I need to pay, So I will be sending a grievance letter on that also. What I am having to do to get these billing issues resolved is unconscionable and unresponsive. Scripps deals with these claims and codes everyday, but their patients do not . Scripps should have done a better job in having the concern in contacting me helping to correctly resolve the issues.
Business response
01/26/2022
To Whom It May Concern,
I have reviewed the complaint submitted by ***** ** **** regarding concerns over billing for his care. Billing concerns addressed and resolved by our Billing Department.
Sincerely, Soraya P******, Manager
Customer response
01/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** ** ****
Initial Complaint
11/04/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Scripps billing/coding department has incorrectly billed ******** and my supplemental insurance company for a ******** covered annual wellness exam done on 9/7/21. I was told that this matter was corrected but the charge still shows as outstanding on my **** and is mentioned when I call Scripps. This charge should be removed from my **** which currently reflects as follows:Sep 8, 2021 ******** Wellness Subsequent Visit at Scripps Clinic Primary Payer: ******** Account #********** Billed $452.56 Insurance Covered -$0.01 You Paid $0.00 ***************** $452.55 Your BalanceBusiness response
11/05/2021
Dear ********************,
I apologize for your experience with the **************************** I have forwarded your complaint to the department manager and a **************** Representative will contact you within the next (2) business days.
Please feel free to contact me if no one has reached out to you by Tuesday, 11/9/21.
My e-mail is *******************************************
Sincerely,
*********************
Director of Patient Relations Scripps Foundation
Initial Complaint
10/27/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This complaint relates to mistakes made by the Scripps Clinic Billing an/or medical services coding departments. On 9/8/21 I received a ******** Wellness Exam from Scripps Clinic. It shows up on my MyScripps App as follows: Sep 8, 2021 ******** Wellness Subsequent Visit at Scripps Clinic *********************** Internal Medicine. Subsequently, I received a **** from Scripps Clinic for this exam in the amount of $435.55 which shows on the MyScripps App as follows: Billed $453.56 Insurance Covered -$0.01 You Paid $0.00 ***************** $0.00 Your Balance $453.55I have both ******** and A Supplemental plan.The ******** Wellness Exam covered by ********. Scripps Billing has not been willing to help.Business response
10/27/2021
To Whom it May ******** I have reviewed the complaint submitted by *************************** .
Billing concerns addressed and resolved via phone call with ********************.
Sincerely, *************************** , Manager of Revenue Cycle
Customer response
10/28/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
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Customer Complaints Summary
42 total complaints in the last 3 years.
7 complaints closed in the last 12 months.