Reviews
This profile includes reviews for Scripps Health's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 33 Customer Reviews
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Review fromDaniel D
Date: 07/04/2022
1 starDaniel D
Date: 07/04/2022
I signed up for Scripps Health about 7 months ago and it has been a COMPLETE NIGHTMARE in EVERY respect. Their billing is incompetent and threatening (they tried to **** be for a COVID shot!)The doctor I was assigned told me his greatest asset was that he would listen to my concerns and work with me on my health care. Now, I also have health care with the Veterans Administration and I intended to use Scripps for my "second opinion" or go to people if I didn't like a specialist at the VA. I explained this to him and stated beyond any doubt that I would NOT utilize his services to administer a "one size fits all health MAINTENANCE program." I was ******* clear. I have (and have had for the past 25 years) cyclic high blood pressure. The VA is treating it. The Nurse who was assisting the doctor that day seemed to think she was the dictator of the entire world and told me I would have monitor my blood pressure twice daily and submit a sheet of readings within 2 months. My readings were normal for me during that 2 months and I felt no reason to continue. I received a note from the Nurse Practitioner working for the doctor telling me I was REQUIRED to submit to blood pressure testing. I told her nicely I was already being treated and would not submit to a different program to "start over." This time, I was a little firmer, told her "NO" and explained it was already being treated (and had been for 25 years) by the VA. Two days later I received a message from the "blood pressure clinic" ordering me to report to them with two weeks blood pressure numbers. I told them I would not "report" Got a certified letter from the Clinic Administrative Director telling me I was NON-COMPLIANT and IF I DID NOT COMPLY with doctors' orders I could be dropped from SCRIPPS, also that my language in dealing with the Nurse was "inappropriate and disruptive. Some sort of Dictatorship attitude - FORMAL COMPLAINT SUBMITTED! E-mail link for that was bogus! Sent ***** VERY BAD
Scripps Health
Date: 07/07/2022
Thank you for submitting your Customer Review to the ********************. Due to patient confidentiality, we acknowledge receipt of the review and will address/review internally.Scripps Health
Date: 07/07/2022
Dear ******************, Scripps apologizes for your experience. We did review your concerns with site leadership. Our concern is consistent healthy patient monitoring. Please feel free to reach out to me if you have any additional questions or concerns.Sincerely,*********************, Director of Patient Relations for Scripps Foundation ************Daniel D
Date: 07/19/2022
Called Patient Relations to file a complaint. E-mail address I was given to do that was bogus. So, I sent it in writing to the address I was given and asked for a confirmation once it was received - got none. Called to confirm it was received, got voice mail and NO response. Called the Number for Ms. ***** above and got voice mail and no response. So, please spare me the fake apologies. Your extraordinary lack of professionalism, shortfalls of any business morality and flat out careless disrespectful attitude are about the only things that continue to be displayed vigorously and continuously. And one of the two of us is going to change the way we are approaching this relationship - and as a customer and patient who is paying you to provide a SERVICE and not this type of garbage, it's going to be you.Review fromKelly A
Date: 06/29/2022
1 starKelly A
Date: 06/29/2022
Its taken me months to get started with a new PCP and I desperately need a referral because Im in pain. I just found out that I have to reschedule again. I just moved to CA. The receptionist I spoke with didnt even try to help me, the appointment was canceled with no notification or attempt to reschedule. I scheduled a telehealth appointment through the app only to be told that they dont give referrals. Why do I even need a gyno referral? Meanwhile, my husband was able to get into a new PCP telehealth within a week and get a referral. Women are not treated well in healthcare and Scripps is doing a great job of continuing to treat women poorly. I suppose I have hysteria, right?Scripps Health
Date: 06/30/2022
Dear ****************,Scripps apologizes for your experience. I'm having our Patient Relations Coordinator, ******************* contact you to review your concerns and escalate to the appropriate manager for follow up.Sincerely,*********************, Director of Patient Relations for ****Review fromMax H
Date: 06/06/2022
1 starMax H
Date: 06/06/2022
While I have a great memory of the clinic visit itself (cordial doctor and nurses), the billing and payments experience is absolutely terrible.I paid off my statement on December 2021 and was given assurance by a supervisor that my **** was completely paid off.5 months later, I received a surprise **** in the mail that was very opaque and unclear in terms of the detailed billing breakdown, so I called customer service. After explaining the situation in detail, I was told by the customer service agent that it was being submitted for review and I would be receiving a letter in the mail absolving me from paying the outstanding ****. 10 days passed but I still hadn't received the latter, so I called back again. Upon calling in (1 day prior to the outstanding **** falling due), the customer service agent told me that her colleague was "confused and had made a mistake" and that "I actually owed the ****"; however, when I pressed her to explain the detailed breakdown of the ****, she was unable to do so and escalated it to her supervisor. Once on the phone with the supervisor, I explained the situation from top to bottom for a third time, followed by several complaints of the user experience (UX) and then--and only then--did they agree to send me a consolidated billing breakdown.While she was generating the billing breakdown, she mentioned that patients are technically able to get this by calling in but it isn't a default feature on the MyScripps portal because it's a "cost and waste of paper"... despite it being digitally generated (an reasoning that makes no sense). Finally, with the consolidated detailed **** in hand, they were able to clearly articulate my charges but only after taking multiple calls and hours of wasted time on each respective party's end. After I complained yet again that I had no confidence that this would be the final **** (based on past experience of receiving a surprise ****), they eventually gave me a measly 10% discount for "express pay".Scripps Health
Date: 06/07/2022
Dear **************,Scripps apologizes for your billing experience. I'm having someone from ******** Services contact you to review your billing questions and status.Sincerely,*********************, Director of Patient Relations for SMF
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