ComplaintsforKlean Ears

Hygiene Products

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Initial Complaint
09/17/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered this product paid for it and never got it
Business response
09/17/2024
We're so sorry to hear that you haven't received your order yet. I've refunded your last order , please allow 1-10 business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for purchase. Thank you.
Initial Complaint
07/28/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received Best Breath Probiotic in the mail and did NOT request it . Also was charged $69.90 on my credit card. I would return it and request $69.90.I phoned this number ***********. And machine told me to EMail Support Kleanears.comand I dont know how to go further.I need help
Business response
06/18/2024

Good day!

We can't seem to find any orders that correspond to ******************************* ************************* for Klean Ears. Would he mind sending us the order number as well as the date of the order?

Best,
*******************************, **************** Representative
Initial Complaint
07/10/2023
Complaint Type:
Sales and Advertising Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
On 7-9-2023 I ordered ear cleaning plugs from company. This was a Sunday and they are not at work for customer service so I just sent them an email telling of my problem. The problem is their online order application puts you into a loop without any way to get out except to quite the application. There is no summary of your order to review before saying ok to the order. There is no follow up email summarizing the order until late Monday a day later. In their summary they said they would contact me . They didnt. But they sure made sure they got their money.
Business response
07/11/2023
Hi there,
Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced and appreciate your feedback. Our team is committed to addressing customer concerns promptly and effectively. Please contact our customer support team at ********************************** and we'll do our best to assist you and improve our services based on your valuable input.
Customer response
07/12/2023
This is the same response I received from them before I contacted you.
Initial Complaint
06/12/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On March 19th 2023 I ordered 1 of their gadgets for cleaning ear wax out of your ears. I have never been contacted by this company at any time since I ordered this thing. They took $33.94 out of my credit card account on March ****** don't have any tracking number, order number or anything else as they have never contacted me since they took the money out of my account. I still, to this day have noy received what I ordered nor have they contacted me in any way concerning this matter.
Business response
06/18/2024
Hello there,

I've refunded *************************** last order, please allow 1-10 business days for the refund to be processed. Fund reimbursement will be allocated back to the original form of payment used for the purchase. Thank you.

Best,
*******************************, **************** Representative
Initial Complaint
03/30/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Still have not received my refund on product not delivered. This has been going on since 8/22/22.
Business response
06/18/2024
Hi there,

Thanks for reaching out. Unfortunately, this order was not completed because this transaction was not authorized due to restrictions by your bank.

We suggest you contact your bank for assistance.

We hope this helps! Let us know if we can do anything else for you!

Best,
*******************************, **************** Representative
Customer response
06/18/2024
False. The charge was approved and went through. I paid for the product and never received it. Also, at no point did Klean Ears provide this as a reason. They are obviously making this up now to try to blame the customer and deflect blame from themselves.
Business response
06/26/2024
Hello there,

Thanks for reaching out! We do apologize if you have not received your refund yet. I have notified our refund processing team to expedite your concern. We hope you will receive it in your account in **************************** case you did not, kindly inform us so we can take further actions.

Have a great day!

Best,
*************************, **************** Representative
Initial Complaint
01/18/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unauthorized charge
Business response
01/19/2023
Hi *****, please let us know which unauthorized charge you're referring to? Upon checking on our system you only have 1 Klean Ears order with us.
Initial Complaint
08/22/2022
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Ordered, paid, and never received. Tracking info STILL says "on the way" over two months later. Emailed the support team several times, responded only once to say someone else would reach out to me. No follow-up from seller/company.Order KE42001 Items in this shipment 50% Discount: 2 Klean Ears Wax Removers! 1 16 Extra Klean Ears Tips Promo 1 *** tracking number: ************************** Your shipment ************************** Estimated delivery Tuesday, June 07 by 7:00 P.M.Tracking Status On the Way Ship To *************************************
Business response
10/20/2022
Hi ******,

First, we want to apologize for the massive delay in your order. We pride ourselves on our excellent customer service and this is clearly not the experience we wanted you to have. So even as we do our best to ensure smooth delivery, we trust our shipping partners to maintain the best quality of shipping and handling. I looked into your order, and it seems your package was lost in transit, as it should have arrived at you by now.

We can go ahead and re-send you this package or refund you in full.

Let me know how you'd like to proceed so I can process it for you right away.

Customer response
10/20/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this FULL REFUND and, if it does, will consider this complaint resolved.

Regards,

*****************************
Initial Complaint
08/20/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Ordered klean ear product Feb 20, 2022order #KE28758. When I was given total bill of ***** and realized free gift was **** I asked them to remove free gift which she credited back the ****.The balance of ***** was charged to my account. They called weeks later and were having problems with acquiring product and said I could cancel or opt to wait. I cancelled. I have yet to receive my *****. I have written customer service via e mail over 100 times, excuses such as it should be in your account in 10 days, it won't go through, we sent it, were following up, should have it in account in 10 days. The. customer service is awful. I told them to call my bank and check, no such refund has been made, yes the **** but not the *****. I No satisfaction, tired of all the excuses and 6 months is long enough.
Business response
10/20/2022
Hi ***,

We do apologize if you have not received your refund yet but as Ive checked here on our end, I can confirm that a refund has been made successfully. Check your bank statement from the past six to eight months to see if the refund has been posted. Some banks will post refunds on the day that you placed the order (in your case, please check transactions from 02/20/2022 as it may be there). Moreover, you can ask your banking institution to look for the refund we processed. There are some banks that do not post it immediately unless you call them.

Hope this information helps. Let me know if you need further assistance.
Initial Complaint
07/11/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered the product and it doesnt work I emailed them and asked for a refund and told them Ill send back the product and they said no and Ill receive my refund between **** days. Ive sent 20 emails since 4/21/22 and every time they apologized I said I will get it in **** again and again and again. I spent ***** for nothing and I want my money back now. Is this a legitimate business? Is this ok for a company to rip off people and get away with it and no one does anything about it? I want my money back without all the bs Ive heard from them and they should have there busniess license revoked. ***************************
Business response
10/20/2022
Hi *******,

I've refunded your last order , please allow **** business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for purchase. Thank you.

Customer response
10/27/2022
Kleen ears never sent my refund and never returned a phone call. I sent them number ous emails
Business response
10/27/2022
Hi there, as checked, the system indicated that we already have refunded you. You should see a refund in your account within **** business days starting 10/20/22 which was the day your refund has been processed, depending on your bank.
Initial Complaint
06/28/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
February 15th 2022 I ordered cleaners Product. March of 2022 Clean ears notified me they overlooked my order. They wanted to know if I wanted them to continue with the order or get a refund. I told them that I would like a refund of $63.83. This is the end of June and every time I email them they tell me my refund has been sent. They continue to lie to me and I have never received a refund. Please help me receive my $63.83. Thank you
Business response
10/20/2022
Hi *****,

As checked, the system indicated that we already have refunded you. You should've seen a refund in your account **** business days after your refund has been processed last 03/24/2022, depending on your bank.

Let us know if you have any other concerns.

Customer response
10/21/2022
I have checked thoroughly with my bank and they went back all the way to February. They found where I made the purchase but there has never been a refund
Business response
10/24/2022
Hi there,

I'd love to check this for you but in order for me to do so, please attach the bank statements dating back to February as it still shows on our end that the amount has been refunded.
Customer response
10/24/2022
They have already stated that I made a purchase on February 15th of 2022. I should not have to present present any bank records because none of them show any refund from them from February fifteenths until present day. They know they have not sent me a refund. They are only skipping around on this. I have read where other people are going through similar similar situations with them. They owe me $63.88. I don't know why they don't want to refund my money and just get this over with

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