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Business Profile

Hygiene Products

Klean Ears

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hygiene Products.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an earwax remover tool and additional grip tips. After receiving the product I discovered the tip were so flimsy that it would not go in my ear to do what I purchased them for. The product does not work. I contacted the company to get a refund and was told that I would get only $16.89 back. The product was $59.78. Then the representative suggested I keep the product because of the small refund amount.

    Business Response

    Date: 11/18/2024


    Thank you for sharing your feedback. Were truly sorry to hear that the Klean Ears earwax remover tool and grip tips did not meet your expectations and that you had issues with the products functionality. We understand how disappointing that can be.

    Wed like to clarify that our return policy is designed to be transparent and straightforward. As stated in our policy, only unopened products are eligible for a return and full refund. This helps ensure that all products returned to us are in their original condition for resale or proper handling.

    That said, after reviewing your order, we understand your concern and have made an exception in your case. We have processed a full refund of $59.78 to your original payment method. You should see the refunded amount reflected shortly, depending on your payment providers processing time.

    We truly appreciate your understanding and are grateful for the opportunity to resolve this matter. If you have any further questions or concerns, please dont hesitate to reach out. We are always here to help and ensure you have a positive experience with our company.

    Thank you.

  • Initial Complaint

    Date:11/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Watching ******* see ear cleaner on tvlivey its Klean ears & looked easy so i ordered 1 klean ears handle & 1 pk of probes & next thing they added a hearing aid at check out !!!! Ive repeatedly email no reply i keep mails & no reply iwant the 2 items i ordered no the hearing aid that I DID NOT ORDER !!!!!! & they need this product more than me & angry that im being forced to pay & except it only to spend $$ to return the 1 item i didn't order & this company refuses to reply & return $99.00 for hearing aid that i didn't order thank for your help as you have done many times before again thank you

    Business Response

    Date: 11/05/2024

    Dear *********,

    Thank you for reaching out, and I sincerely apologize for the frustration this situation has caused you. I completely understand your concern regarding the unexpected charge for the hearing aid, and I truly appreciate your patience in bringing this to our attention.
    I want to assure you that we have processed a refund for the hearing aid you did not order. The full amount of $99.00 has been credited back to your account, and the funds should appear shortly, depending on your payment provider. Please rest assured that this issue has been addressed, and no further action is required on your part regarding the unwanted item.
    If you need any additional assistance or have any other questions, please feel free to reach out, and we'll be happy to help. Your satisfaction is very important to us, and we appreciate your understanding.


    Thank you once again for your patience and for giving us the opportunity to resolve this matter.

    Best,
    ***** *****, **************** Manager

  • Initial Complaint

    Date:09/17/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this product paid for it and never got it

    Business Response

    Date: 09/17/2024

    We're so sorry to hear that you haven't received your order yet. I've refunded your last order , please allow 1-10 business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for purchase. Thank you.


  • Initial Complaint

    Date:07/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received Best Breath Probiotic in the mail and did NOT request it . Also was charged $69.90 on my credit card. I would return it and request $69.90.I phoned this number ***********. And machine told me to EMail Support Kleanears.comand I dont know how to go further.I need help

    Business Response

    Date: 06/18/2024


    Good day!

    We can't seem to find any orders that correspond to ******************************* ************************* for Klean Ears. Would he mind sending us the order number as well as the date of the order?

    Best,
    *******************************, **************** Representative

  • Initial Complaint

    Date:07/10/2023

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7-9-2023 I ordered ear cleaning plugs from company. This was a Sunday and they are not at work for customer service so I just sent them an email telling of my problem. The problem is their online order application puts you into a loop without any way to get out except to quite the application. There is no summary of your order to review before saying ok to the order. There is no follow up email summarizing the order until late Monday a day later. In their summary they said they would contact me . They didnt. But they sure made sure they got their money.

    Business Response

    Date: 07/11/2023

    Hi there, 

    Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced and appreciate your feedback. Our team is committed to addressing customer concerns promptly and effectively. Please contact our customer support team at ********************************** and we'll do our best to assist you and improve our services based on your valuable input.

    Customer Answer

    Date: 07/12/2023

    This is the same response I received from them before I contacted you. 

  • Initial Complaint

    Date:06/12/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 19th 2023 I ordered 1 of their gadgets for cleaning ear wax out of your ears. I have never been contacted by this company at any time since I ordered this thing. They took $33.94 out of my credit card account on March ****** don't have any tracking number, order number or anything else as they have never contacted me since they took the money out of my account. I still, to this day have noy received what I ordered nor have they contacted me in any way concerning this matter.

    Business Response

    Date: 06/18/2024

    Hello there,

    I've refunded *************************** last order, please allow 1-10 business days for the refund to be processed. Fund reimbursement will be allocated back to the original form of payment used for the purchase. Thank you.

    Best,
    *******************************, **************** Representative

  • Initial Complaint

    Date:03/30/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Still have not received my refund on product not delivered. This has been going on since 8/22/22.

    Business Response

    Date: 06/18/2024

    Hi there,

    Thanks for reaching out. Unfortunately, this order was not completed because this transaction was not authorized due to restrictions by your bank.

    We suggest you contact your bank for assistance.

    We hope this helps! Let us know if we can do anything else for you!

    Best,
    *******************************, **************** Representative

    Customer Answer

    Date: 06/18/2024

    False. The charge was approved and went through. I paid for the product and never received it. Also, at no point did Klean Ears provide this as a reason. They are obviously making this up now to try to blame the customer and deflect blame from themselves.

    Business Response

    Date: 06/26/2024

    Hello there, 


    Thanks for reaching out! We do apologize if you have not received your refund yet. I have notified our refund processing team to expedite your concern. We hope you will receive it in your account in **************************** case you did not, kindly inform us so we can take further actions.


    Have a great day!


    Best,
    *************************, **************** Representative

  • Initial Complaint

    Date:01/18/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unauthorized charge

    Business Response

    Date: 01/19/2023

    Hi *****, please let us know which unauthorized charge you're referring to? Upon checking on our system you only have 1 Klean Ears order with us. 

  • Initial Complaint

    Date:08/22/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered, paid, and never received. Tracking info STILL says "on the way" over two months later. Emailed the support team several times, responded only once to say someone else would reach out to me. No follow-up from seller/company.Order KE42001 Items in this shipment 50% Discount: 2 Klean Ears Wax Removers! 1 16 Extra Klean Ears Tips Promo 1 *** tracking number: ************************** Your shipment ************************** Estimated delivery Tuesday, June 07 by 7:00 P.M.Tracking Status On the Way Ship To *************************************

    Business Response

    Date: 10/20/2022

    Hi ******,

     

    First, we want to apologize for the massive delay in your order. We pride ourselves on our excellent customer service and this is clearly not the experience we wanted you to have. So even as we do our best to ensure smooth delivery, we trust our shipping partners to maintain the best quality of shipping and handling. I looked into your order, and it seems your package was lost in transit, as it should have arrived at you by now.


    We can go ahead and re-send you this package or refund you in full.


    Let me know how you'd like to proceed so I can process it for you right away.


    Customer Answer

    Date: 10/20/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this FULL REFUND and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

  • Initial Complaint

    Date:08/20/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered klean ear product Feb 20, 2022order #KE28758. When I was given total bill of ***** and realized free gift was **** I asked them to remove free gift which she credited back the ****.The balance of ***** was charged to my account. They called weeks later and were having problems with acquiring product and said I could cancel or opt to wait. I cancelled. I have yet to receive my *****. I have written customer service via e mail over 100 times, excuses such as it should be in your account in 10 days, it won't go through, we sent it, were following up, should have it in account in 10 days. The. customer service is awful. I told them to call my bank and check, no such refund has been made, yes the **** but not the *****. I No satisfaction, tired of all the excuses and 6 months is long enough.

    Business Response

    Date: 10/20/2022

    Hi ***,

     

    We do apologize if you have not received your refund yet but as Ive checked here on our end, I can confirm that a refund has been made successfully. Check your bank statement from the past six to eight months to see if the refund has been posted. Some banks will post refunds on the day that you placed the order (in your case, please check transactions from 02/20/2022 as it may be there). Moreover, you can ask your banking institution to look for the refund we processed. There are some banks that do not post it immediately unless you call them.

     

    Hope this information helps. Let me know if you need further assistance.

Klean Ears is NOT a BBB Accredited Business.

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