ComplaintsforSlashdot Media
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/27/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
PMG signed a contract with Slashdot media in March 2022. At the time, we did not realize the contract included an auto-renew provision unless 10 days notice was given. Independent of the Slashdot contract, PMG made a strategic pivot in July of 2022, rendering the investment in Slashdot a sunk cost. Slashdot was marketing to potential customers that were no longer in our target market.The contract auto-renewed through a credit card charge in 2023 without either prior notice of renewal or a confirmation of renewal. This renewal was further obfuscated when PMG received a promotional email from Slashdot Media touting the benefits of upgrading from our current "free" model to the paid model.In 2024, the renewal was once again processed on March 2, 2024 without notice or confirmation. This charge was observed by PMG on March 8th at which point we immediately reached out to Slashdot and asked them to reverse the charge. Since that time, Slashdot has refused to reverse the charge, continued to stress the value they have provided (again, to a market we are no longer targeting) and pointed to PMG web tracking issues as the reason we are not understanding their value. PMG has repeatedly stated that we are happy to engage in conversation of how Slashdot can support our new goals and our willingness to pay for these services, but as a prerequisite, need to see the good faith effort of receiving a refund for services not yet rendered. Slashdot has stood firm that they will not process the refund without additional phone calls when there is nothing to talk about.Without the good faith refund, any future engagement will feel more like a hostage negotiation than a true value proposition.I've attached copies of the contract, the first and only payment confirmation we've received, and the promotional email in April '23 AFTER the sneaky auto renewal in March '23
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.