Reviews

This profile includes reviews for Wawanesa Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wawanesa Insurance

  8954 Rio San Diego Drive Ste 406 San Diego, CA 92108

  
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  Wawanesa Insurance

  7650 Mission Valley Rd San Diego, CA 92108-4423

  

Review Details

• Review fromantoine h

  Date: 05/06/2025

  1 star
  When you do not pay the hourly rate by the dealer and you decide to follow your own rate card, then we do not need you wawanesa. i asked 5 dealers and they are all charging between 100 and 150 but you only want to pay 70. this is the hidden fee that you do not highlight to your client and leave them to it. what a bad company

• Review fromchristian r

  Date: 04/04/2025

  1 star

  christian r

  Date: 04/04/2025

  Got the car accident it was the other drivers fault 100% they took liability called my insurance first I couldnt do a claim online, but it says submit the claim online and it never went through. My car was a total loss. I told them what happened they advised me on what to do so I did it And now Im sure its $1700 the supervisor went back and listen to my conversation with the adjuster, the adjuster did tell me *** information, but that doesnt matter to them because all they care is about them, saving money for themselves and not taking care of their customer which they pay a monthly fee And even though it wasnt my fault and he said they told me the wrong information, but we cant do nothing about it to fix it so all I get is sorry sorry does not fix my wallet. Theyre 100%. Dont have to deal with it but I do if you get a chance to go with a different company, I would highly suggest it. **************** is not 100% on their mind. The valuation of my vehicle was shorted and they dont care I even have it in my policy, but its not their problem so why in the world do I even pay car insurance? Please go with a different company
  

  Wawanesa Insurance

  Date: 04/14/2025

  *********, we're sorry you had trouble filing your claim online. Since the other driver was fully at fault, their insurance company accepted the claim and has issued payment to you. If you feel there are additional costs that were not reimbursed, you should contact the insurance company who settled your claim and provide any documentation of additional costs such as custom parts. They will determine if additional payment is supported. Since Wawanesa did not take part in the settlement process, we are unable to take action with regard to the value dispute between you and the other carrier, or issue payment under your policy for this claim. We also apologize for the misunderstanding that occurred in our initial call. If you have questions, please contact your current point of contact.

• Review fromTyrel Q

  Date: 02/22/2025

  1 star

  Tyrel Q

  Date: 02/22/2025

  My son was in an accident back in November of 2024. He is still waiting for them to send payment to the bank. They have had his car for 23 days. Said they would send payment once it was at the ************. I am waiting on a call back from ****** ******** office here in ******. I don't believe there is anything they can do now to stop this from going as far as possible. This is stealing a car and leaving a family of 3 without a car. He is approved for another loan with proof of the current one being paid in full. They refused to give him a rental car longer than 3 days 5 with me getting involved. They tried to settle for $1600.00 Luckily I convinced him to het it checked out and it had frame damage 1st estimate $11,600 offered him a 10th what a joke.
  

  Wawanesa Insurance

  Date: 02/28/2025

  *****, We are sorry to learn of the frustration you and your son experienced. It is always our goal to handle each claim as promptly as possible. When assessing damage, we start with an estimate based on visible damage. Commonly, once a vehicle is at a repair facility and damaged parts are removed, additional damages that werent previously visible are found and added to the estimate as a supplement. In this case, once additional damage was identified, we promptly updated the estimate, and the vehicle was declared a total loss. With respect to the payment to your sons finance company, we needed to obtain a document from them before we were able to issue payment. We made several follow-up calls to them to obtain the required documentation however, we did not hear back from the lienholder for 10 additional days. Once we received that information, payment was issued on 2/11/2025. By request, we also sent a screenshot of the payment on 2/20/2025, and records confirm that the payment has been processed. A rental reservation was set up for your son, however, it was not utilized so we have instead issued payment for loss of use. We hope this information resolves any remaining concerns you have. Please feel free to contact us at ************, Monday through Friday, from 7:30 AM to 5:30 PM if you, or your son, have any questions.

• Review fromMUSTANSIR C

  Date: 12/04/2024

  1 star

  MUSTANSIR C

  Date: 12/04/2024

  I have been with Wawanesa insurance for last several years with great service experience BUT after my notes below I'm very dissatisfied how they are treating my situation. It has been 7 months my vehicle got into a accident back in May/2024 and not today is December/04/2024 I don't have a *********** May 2024 my 2017 ****** Highlander was in an accident and it was considered salvage title I retained the vehicle from Wawanesa insurance I was waiting for them to send the paper work to CA DMV but until now I have been given the run around where DMV has not received the paper work from Wawanesa. My vehicle was repaired several months back spend few thousands to get it back to it's running condition now I cannot drive it because Wawanesa can't insure the *** since it's not registered as a salvage title with the *** but then again Wawanesa needs to send total lost paperwork to *** and now I have DMV sending me a notification my vehicle registration will be suspended due to not having insurance. This has been a frustrating experience with Wawanesa insurance.
  

  Wawanesa Insurance

  Date: 12/10/2024

  We apologize for the frustration you have experienced related to registering your vehicle as salvaged with the **** At the time your claim was settled, we sent the required notice of salvage retention to the **** however, we have since learned that they are significantly behind in processing these, which is why they advised you they have not yet received it. We appreciate you taking the time to speak with one of your claims leaders regarding this matter, as well as someone from our underwriting department to help get your vehicle re-added to your policy. Once we receive photos from you of your vehicle, our underwriting team will review and follow-up with you on re-adding the vehicle to the policy.

• Review fromMark L

  Date: 11/05/2024

  4 stars

  Mark L

  Date: 11/05/2024

  I have been insured by Wawanesa started with Auto then home since 2004 and I have been happy with the home insurance so far. I've moved off from Wawanesa for auto insurance was that my insurance expired due to no payment but I never did received any notification from the company while it was also partly my fault for overlooked my expiration date where the online payment failed for me when I've realized and attempt to pay for the policy, forcing me to immediately purchased auto insurance from another company as I was not covered at all and since I have been happy with my new provider, I has no intend of going back to Wawanesa for Auto insurance so far. For my home insurance, I had positive experiences with the company where I had to hire contractor to do an emergency replacement of my sewer line and I was not aware that I had service line protection and Wawanesa agent walked the through the process of filing claim and got myself partially covered for the cost of the replacement. I did get the letter from my lender twice regarding losing my home insurance due to not meeting rating and that I need to look for another company but when I called up my lender, they said the letter was auto-generated and that my insurance is in good standing so no concern there.
  

  Wawanesa Insurance

  Date: 11/14/2024

  Hi ****, thank you for leaving us a good review! We appreciate your long-standing membership with us and we are sorry to hear about the mishap you had with your auto insurance payment. If you are ever still interested in insuring with us, you can always give us a call at ************ Monday through Friday from 7:30 AM to 5:30 PM and we will be more than glad to explore this further.

• Review fromHector M

  Date: 04/13/2024

  2 stars

  Hector M

  Date: 04/13/2024

  First let me start by saying " I have been covered by WAWANESA for the past 15 yrs " . I have discovered that WAWANESA HAVE LOST THEIR RATING . They are C+ rating at best , what that means is that you may receive a letter from your Mortgage company stating that your H06 condo coverage has expired . But they may not tell you the real reason it has expired . Mortgage companies like the one who holds my mortgage will withhold escrow payments to Insurance companies who have less then B+ ratings . WAWANESA did not disclose any information about their rating to me . I now have no coverage on my property and my MORTGAGE COMPANY will probably force me to buy Insurance at higher rate . On the other hand the MORTGAGE company did not tell me the real reason in any of the letters I received from them , so it seems Golden Empire Mortgage played along and with held information from me that could have been helpful and save me lots of money . I simply thought paperwork was not getting through to the right department , well that's what both companies led me to believe .
  

  Wawanesa Insurance

  Date: 08/15/2024

  Hi ******, we appreciate your feedback and apologize for the inconvenience and frustration you experienced. We understand that the lapse in your condo coverage was unexpected and disruptive. Each financial institution has its own specific criteria for insurer ratings. While Wawanesa's financial rating has since been restored to an A+ by AM Best, we sincerely apologize for any inconvenience caused by the temporary decline. We are happy to hear that one of our team members was able to connect with you and reissue your condo coverage. We value you as a member for both your condo and auto policies and appreciate your 20 years of loyalty. If you still have any questions or concerns, please dont hesitate to give our **************** team a call.

• Review fromAlex A

  Date: 03/12/2024

  1 star

  Alex A

  Date: 03/12/2024

  Wawanesa insurance has left me feeling deeply disappointed and frustrated. In mid-December, when I was unable to drive due to impairment, I left my vehicle parked at a restaurant. Tragically, it was stolen. Expecting support from my insurance, I was shocked to find they demanded extensive documentation: bank statements, credit card statements, cell phone records, and interviews with everyone present at the restaurant. They even scrutinized my credit report. In March, an investigator visited my home and subjected me and my wife to a grueling two-hour interrogation before referring us to their retained lawyer. Despite being a loyal customer for four years with no missed payments, I've come to realize that Wawanesa prioritizes their interests over their customers'. My trust in them has been shattered, and I caution others to be wary.
  

  Wawanesa Insurance

  Date: 07/31/2024

  ****, losing your vehicle to theft is a deeply distressing experience, and we sincerely apologize for how the claims process has left you feeling. Our goal is to support you and all of our members through the challenging time of a claim. Your trust is important to us, and we regret that your experience did not meet your expectations. We are obligated to adhere to strict state regulations that require thorough investigations of all claims, which involve comprehensive interviews, detailed documentation, and other essential procedures. These regulations are in place to protect you and all of our members to ensure we are paying only legitimate claims and not passing on unnecessary costs. We are required to follow these procedures in theft cases where we need to obtain substantiating evidence. We understand that this process can be time-consuming and inconvenient, and we apologize for any frustration this may have caused. While your claim has since been resolved, if you would like to discuss your experience further or have any questions, please dont hesitate to contact us at ************ Monday through Friday from 7:30 AM to 5:30 PM.

• Review fromChalanda B

  Date: 01/05/2024

  1 star

  Chalanda B

  Date: 01/05/2024

  Ive been a loyal customer with ********************** for over a decade. My experience with Wawanesa has always been amazing up until recently. My car was parked on the street in July when it was hit and sustained substantial damage. My claims adjuster was wonderful with getting my rental car setup and getting the ball rolling. Wawanesa paid for all my repairs with no issue. However, on the day I picked my car up 2 notification lights were on my vehicle. One notification was low washer fluid and the other was tires not recognized. I assumed I just needed to drive and the notification for my tires would turn off. ****, I had to take my car back to Caliber Collision 3 times for this issue. When it happened a 4th time I decided to take my car to the dealership. The dealership was able to fix the problem but also discovered that I had missing hardware and loose parts on my vehicle. I called Wawanesa to report this issue to see if *** could proceed with fixing the problem because I was uncomfortable with taking my car back to Caliber Collision. Days later I receive a call from someone at Wawanesa who was very condescending and dismissive. This individual downplayed my concerns and even stated that the dealership was just trying to scare me. I was so ****** I dropped the issue for a few weeks but decided to follow up and request to speak with a supervisor. I left a message for a supervisor who did call me back the same day but I was unable to answer. Due to getting sick with COVID I wasnt able to follow up for about a week and a half. Ive called this individual twice and still no return call. Being a loyal customer for over a decade apparently doesnt matter to Wawanesa. Having loose parts and missing hardware on my car should be a priority to my insurance companybut I guess not!!
  

  Wawanesa Insurance

  Date: 01/11/2024

  Hi ********, we are very sorry for the frustrations you have experienced with your vehicle repairs. Thank you for speaking to a claims supervisor regarding this matter. He will discuss the findings with the body shop once they have had a chance to reinspect the vehicle. Please reach out to the supervisor for any additional assistance that you need.

• Review from

  Date: 07/11/2023

  1 star

  Date: 07/11/2023

  We have been loyal customers of Wawanesa for many years, but our recent experience with their customer service regarding our homeowners claim has left us extremely disappointed. After 17 years of owning our home, we finally had to file a claim, and unfortunately, our assigned Wawanesa adjuster, ***********************, has been unresponsive for the past three months. Despite our repeated attempts to reach out, she has not returned a single one of our calls.To add to our frustration, Wawanesa unexpectedly increased our monthly payment by an additional $200. This sudden hike in our premium was not only unexpected but also unwarranted, especially considering our long-standing relationship with the company. It has made us question their legitimacy as a reputable insurance provider.Furthermore, we reached out to request a call from a manager, hoping to address our concerns and seek a resolution, but to our dismay, we have not received any response or a call back as promised. This lack of follow-up and disregard for customer support has further compounded our disappointment with Wawanesa's overall customer service.In conclusion, we are profoundly dissatisfied with the level of service provided by Wawanesa during our current homeowners claim. As longstanding customers, we expected better communication, responsiveness, and consideration. Unfortunately, our experience has shattered our perception of them as a reliable insurance company.
  

  Wawanesa Insurance

  Date: 07/17/2023

  ****************, thank you for your feedback. We are sincerely sorry that you have experienced difficulties reaching your assigned claim adjuster. Our claim supervisor, *************************, contacted you today to review your concerns and explain the items we require to move forward with adjusting your claim. We trust that you have all the information needed at the current time; however, if you have any further questions please do not hesitate to contact the claim supervisor you spoke with at *************************. We also apologize about the impact this rate increase has had on you personally and our ******** Service supervisor has attempted to reach out to you about your concerns regarding this. The last thing we wanted to do was to push for a rate increase like this, but it was needed due to the skyrocketing costs of settling claims within the past few years so we can continue protecting our members whenever an accident occurs. If you'd like to speak with us further regarding the rate increase or any policy options you may have, please contact us at your earliest convenience.

• Review fromLaurel Y.

  Date: 04/07/2023

  1 star

  Laurel Y.

  Date: 04/07/2023

  I have had Wawanesa insurance for many years and have never filed a claim or had an accident in 37 years. In October of 2022, I didn't notice a small pole in front of me and hit it causing damage to my front end. My rates were raised by 52%. Then recently, my six-month renewal raised another 57% from $524.04 to $813.75. When asked why, it was stated that all ********** policy holders had increases, and it was no fault of my own. That is 107% rate increase in less than one year. I have extensively researched this issue. I have spoken to friends, relatives, the insurance commission and the internet, and there was a comment about ********** rates increasing, however ****** stated that the rates would most likely increase about 10%. It should be noted, that none of my friends nor relatives have been notified of an increase to their insurance in **********. I think I am being singled out due to my accident.
  

  Wawanesa Insurance

  Date: 04/13/2023

  Hi ******, we're sorry for the frustration you're feeling and would like to help address your concerns. A agent has attempted to get in touch with you by phone twice this week but has only been able to leave messages. Please return their call at your earliest convenience.

  Laurel Y.

  Date: 04/14/2023

  I'm sorry, but I have received no calls/contact or messages from WaWanesa. I have checked my text messages, voice mail and spam folders. This seems to be a standard response to all complaints.