Complaints

This profile includes complaints for Instant Checkmate's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Instant Checkmate has 5 locations, listed below.

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  Instant Checkmate

  375 Camino de la Reina Ste 400 San Diego, CA 92108-3083

  
• 

  Instant Checkmate

  4150 Mission Blvd Ste 200 San Diego, CA 92109-5054

  
• 

  Instant Checkmate

  4330 S Valley View Blvd Ste 114 Las Vegas, NV 89103-4051

• 

  Instant Checkmate

  9596 Chesapeake Dr Ste A San Diego, CA 92123-1346

  
• 

  Instant Checkmate

  4330 S Valley View Blvd Ste 114 Las Vegas, NV 89103-4051

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, 08-11-25 I requested a report from Instant Checkmate a subsidiary of People Connect and they charge me $35.47. The report they sent did not include traffic and criminal complaints as promised and I know they exist. They then wanted to charge me another $5 supposedly refundable to speak to them about their deceitful practices, which I did not pay. In reviewing this company's history I learned they paid $8.5 million in settlements for their deceitful practices. They have many many complaints about them yet the BBB rates them as A+ which is almost laughable if it wasn't so frustrating. By them having this inaccurate rating it encourages potential customers to use them. Now they have all my personal info including my credit card info which I want removed from them plus I want the charge canceled. I know that the Maine BBB is very credible and would like action regarding their rating. It is certainly false considering all the complaints and suits they have had. Please help in this matter, in hopes it will prevent many others from being scammed. Thank you for you consideration and anticipated action regarding this matter.

  

  Business Response

  Date: 08/12/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ***** *******, Complaint ID ********.
  
  We understand how frustrating it can be when a report does not meet expectations. We have confirmed that Ms. ******* membership has been canceled and a full refund of $35.47 has been issued back to the payment method used at enrollment. No further charges will occur.
  
  We also want to clarify that there are no fees to speak with an Instant Checkmate representative. We are unsure what Ms. ******* is referencing regarding a $5 refundable charge to speak to them about their deceitful practices, as this is not a practice of our company.
  
  Instant Checkmate compiles reports using publicly available information from government agencies, commercial data providers, and other public sources. As stated in our Terms of Use:
  
  "Due to the nature of public record information, the public records and commercially available data sources used in the Background ******************** may contain errors. *********** is sometimes reported or entered inaccurately, processed poorly or incorrectly, and is generally not free from defect. The Background ******************** are not the source of data, nor are they a comprehensive compilation of the data. Before relying on any data, it should be independently verified."
  
  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before payment is submitted, and each customer must check a box agreeing to these terms before being charged.
  
  If Ms. ******* has any additional questions, our customer service team is available at ************, Monday through Friday, 7:00 a.m.4:00 p.m. PT (10:00 a.m.7:00 p.m. ET). Holiday hours may vary.
  
  Sincerely,
  Instant Checkmate Support

  Customer Answer

  Date: 08/12/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******
  
   
  

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribe to ********, which is a company that ensures their clients personal information is removed from all data brokers and companies such as InstantCheckmate. ******** was not successful in doing so with this company because InstantCheckmate does not allow third party requests for removal, they only accept requests directly from the consumer. I have tried several times to make this request through email, however, I have just been ignored. I am simply asking that my personal information be removed. For personal reasons I dont need to share, I cannot have my information out for public consumption and it is within my right and within the law, to make this request.

  

  Business Response

  Date: 07/31/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ***** ********, Complaint ID ********.
  
  Instant Checkmate compiles publicly available information from government records, commercial data providers, and other public sources. While we cannot alter or remove individual records from a report, we do offer the option to suppress the full background report from appearing on our platform.
  
  We want to clarify that we did receive Mr. ********* email and responded with a request for additional information in order to locate and validate the appropriate record. Our Customer Support team is closed on weekends, but we make every effort to respond to all inquiries promptly during regular business hours. At no point was Mr. ********* request ignored.
  
  Based on the details provided in this complaint, we were able to locate and validate the record and have suppressed the background report from ************************** and affiliated people search sites, including ***************, ************, and ************.
  
  Please note, this suppression applies only to our platforms and does not affect the availability of similar information on other public or third-party sites. Additionally, certain details may still appear in connection with others' reports (e.g., as a possible relative) or in government-based listings such as *** offender registries.
  
  For further questions, our ************* team is available at ************, MondayFriday, 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). Holiday hours may vary.
  
  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Submitted suppression requests on multiple dates for my personal information available on their public site. Was assured multiple times that my information had been suppressed. My address, age, family members and other personally identifiable information remains available on the site. There are multiple matching records relevant to me on this site and they only suppressed one of them from what I can tell, not all of them. Requests submitted on July 22nd, 23rd, and 26th and was either told the record couldnt be found or that it was already removed. I still see the record even today publicly on the site. It is not a browser cache issue, I deleted my cache and even checked today for the first time on a new device. The site is not taking my lawful requests to suppress and remove my personally identifiable information seriously.

  

  Business Response

  Date: 07/31/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ******* ********, Complaint ID ********.
  
  The information Instant Checkmate provides in reports is publicly available and compiled from various government agencies, commercial data providers, and other public sources. While we cannot remove individual data points, we can suppress entire background reports from appearing on our site.
  
  We appreciate Mr. ********* persistence in following up. Based on the information provided, we re-reviewed our records and were able to locate a second background report relevant to his request. As of today, both reports have been suppressed in accordance with our Terms of Use.
  
  This suppression applies across all people search sites within the PeopleConnect family, including **************************, ***************, ************, and ************.
  
  Please note, suppression from our platforms does not remove data from third-party sources or prevent appearance in other report features (e.g., relative listings or registered offender databases). We also recommend clearing your browsers cache and cookies. If the report still appears after clearing cache or checking on a new device, we kindly ask that Mr. ******** send us the direct URL of the page so we can investigate further.
  
  For any questions or follow-up, our ************* team is available MondayFriday, 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET) at ************. Holiday hours may vary.
  
  Sincerely,
  Instant Checkmate Support

  Customer Answer

  Date: 07/31/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ********
  
   
  

• Initial Complaint

  Date:07/08/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am uncomfortable with the amount of data about me shared by this website. I tried to suppress the data myself and was given an email address to contact for help on the site - ***************************************** I have emailed the company on 9/14/24, 6/27/25, and again on 7/3/25. They have not responded to me. I would like a reply and I would like my data suppressed from the site.

  

  Business Response

  Date: 07/11/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ***** ******, Complaint ID ********.
  
  We understand Ms. ******* concerns and appreciate the opportunity to clarify. Instant Checkmate compiles publicly available information from government records, commercial data providers, and other public sources. While we cannot remove individual records, we do offer the option to suppress an entire background report from our site.
  
  Based on the information provided in the BBB complaint, we located and validated Ms. ******* report. We have now completed suppression in accordance with her request and our Terms of Use.
  
  We also wish to clarify that we responded to Ms. ******* emails in September 2024, June 2025, and July 2025, each time requesting additional details needed to verify her record. As we had not received that information, we were unable to proceed until now. We appreciate her follow-up via the BBB, which allowed us to take final action.
  
  This suppression applies to all people search sites operated by the PeopleConnect family, including **************************, ***************, ************, and ************.
  
  Please note this does not affect data available on third-party sites. Some information may still appear in features like associate listings, registered offender databases, or phone/email reports.
  
  If Ms. ****** has additional questions, she may contact our Customer Support team at ************, Monday through Friday, 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). Holiday hours may vary.
  
  Sincerely,
  Instant Checkmate Support

  Customer Answer

  Date: 07/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. However, this company did not respond to my previous emails. I checked my inbox and my junk messages and never received a reply. I appreciate that they have suppressed this information now.
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:07/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please have this company remove my personal information from the web, databases and any affiliated. I do not give them permission to use my information. Thank you very much.

  

  Business Response

  Date: 07/07/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ***** ******, Complaint ID ********.
  
  Instant Checkmate is a public records search engine that gathers and displays public records in a clear and informative report. The information Instant Checkmate provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  In order to suppress Ms. ********************************* report from appearing on ************************** and affiliated people search sites, they must access the Suppression Tool located at this link: ***************************************************** and then select ************************* and Manage My Suppression Rules. They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, **********************************************************;
  
  Ms. Moltkes request to remove their background report from the Instant Checkmate website will be applied to all people search sites within the PeopleConnect family, including ***************, ************, **************************, and ************.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday. (Holiday hours may vary.)
  
  Sincerely,
  
  Instant Checkmate Support

• Initial Complaint

  Date:07/02/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a request for deletion of my personal data from PeopleConnect, including Instant Checkmate, Intelius, TruthFinder and USSearch. The sharing of information poses significant safety and privacy concerns leaving individuals vulnerable to exploitation and misuse of the data collected and sold. The potential consequences are the increased risk of fraud, identity theft and threats to personal safety. When manually opting out through the ******************** the information submitted did not accurately reflect the information collected by PeopleConnect. As they were unable to locate any results that matched my name and date of birth. Implementing an opt-out process should not create increased difficulty for consumers who wish to submit a request to opt-out of the sale of their data. Despite concerted efforts to prevent future sharing of my personal data, the information has been reinstated. Crucially, the information on record by PeopleConnect is reporting the following A Possible Criminal or Traffic Records associated with the name *** *** found!. This reporting is inaccurate and can have negative consequences as the accusations are defamatory. For the Better Business Bureau reference, I have attached an image from InstantCheckmate along with several additional images taken from PeopleConnects family of sites displaying my information. Lastly, the *** directing the end user to their information. ********************************************************************************************************************************************************************************************************************************

  

  Business Response

  Date: 07/02/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by Soo Hyun *** *********, Complaint ID ********.
  
  The information Instant Checkmate provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site.
  We were able to locate a background report and validate the request based on the information provided in the complaint. We will go ahead and suppress the report pursuant to the request and our Terms.
  
  This request to remove the background report from the Instant Checkmate website will be applied to all people search sites within the PeopleConnect family, including **************************, ***************, ************, and ************.
  
  Please note that our suppression efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if a background report is suppressed, the name and other information may continue to appear in connection with certain features for example, on registered *** offender lists, as a possible relative or associate in other individuals reports, or in phone or email reports.
  
  To ensure the changes are reflected on your end, we recommend clearing your browsers cache and cookies, then refreshing the page or attempting to revisit the *** in a new private/incognito window.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), Monday through Friday. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support

  Customer Answer

  Date: 07/02/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
   
  

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since November of 2024, Instant Checkmate has been charging me monthly for a total of $249.29. I've not used their service, nor did I authorize these charges.

  

  Business Response

  Date: 07/01/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ******* *****-*****, Complaint ID ********.
  
  Instant Checkmate is a subscription-based public records search service that renews automatically until canceled, as disclosed in our Terms of Use.
  
  After a thorough review using the information currently available, we were unable to locate an account associated with Ms. ************ To help us investigate further and resolve this matter quickly, we kindly ask that she provide any alternate email addresses that may have been used, the date and amount of the most recent charge, and the first six and last four digits of the card that was charged. If ****** was used, wed need the associated ****** email address or the ****** transaction ID.
  
  Once that information is available, we encourage her to contact our Customer Support team directly so we can move forward with reviewing and resolving the issue. Were available by phone at ************, Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.
  
  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  Date:06/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delete my info doesnt work even though I see my information on site. Please delete my info and profile, see *****************************************************************************

  

  Business Response

  Date: 06/23/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ******* ******, Complaint ID ********.
  
  Instant Checkmate compiles publicly available information from a variety of sources, including government databases, commercial data providers, and other public records. While we cannot selectively remove individual records, we do allow consumers to request suppression of their full background report from our platform.
  
  Based on the information provided in Mr. ******* complaint, we were able to locate and validate his background report. In accordance with his request and our Terms of Use, we have initiated the suppression of his report.
  
  This suppression request will apply across all people search sites owned and operated by the PeopleConnect family of brands, which includes **************************, ***************, ************, and ************.
  
  Please note that our suppression process does not affect whether the information is available from other third-party sources. Additionally, even after suppression, some elementssuch as *** offender listings, possible relative associations, or phone and email lookupsmay still appear as part of other features or individuals reports.
  
  If Mr. ****** has any further questions or needs additional assistance, he is welcome to contact our customer care team at ************. We are available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), excluding holidays (holiday hours may vary).
  
  Sincerely,
  Instant Checkmate Support Team

  Customer Answer

  Date: 06/23/2025

  The suppression did nothing. I still see my profile on your website. I do not want just suppression, I want you to delete my profile completely from your system. 

  

  Business Response

  Date: 07/02/2025

  Dear **** *****,
  
  Thank you for your follow-up regarding Complaint ID ********.
  
  We understand Mr. ******* concern and want to clarify that we have fully processed the suppression request for the following information:
  
  Name: ******* ******
  Phone: **************
  Email: ***************************************
  
  This suppression has been applied across all people search sites operated by the PeopleConnect family of brands, including **************************, ***************, ************, and ************.
  
  Please note: Suppression prevents this information from appearing in public-facing reports on our sites, but it does not delete the data from all sources on the internet. Instant Checkmate does not control third-party websites or public databases where this information may still appear.
  
  If Mr. ****** is still seeing the profile, it may be due to a cached version of the page. We recommend clearing browser cache and cookies, then revisiting the site. Once suppression is in place, previously viewed links may still appear in search engine results temporarily, though they no longer display full report details when clicked.
  
  If further concerns remain, we encourage Mr. ****** to contact our ************* team at ************, available MondayFriday, 7:00 a.m. 4:00 p.m. PT (10:00 a.m. 7:00 p.m. ET),(Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support Team

• Initial Complaint

  Date:06/19/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a brand new southwest Chase ***** which I received last week and on June 19 I received a charge of $27.49 for instant checkmate which I did not purchase.

  

  Business Response

  Date: 06/20/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ***** ******, Complaint ID ********.
  
  We understand how concerning it can be to see an unfamiliar charge and appreciate the opportunity to address this matter.
  
  Instant Checkmate is a public records search engine that compiles publicly available information into easy-to-read reports. Our memberships operate on a subscription model that renews automatically until canceled by the user, which is clearly outlined during the sign-up process. Full billing terms are displayed on our registration page (***********************************************) and detailed in our Terms of Use (***************************************************).
  During registration, users must provide an electronic signature and actively agree to these terms before any charges are processed.
  
  After a careful review, we located an account associated with the email ************************ which was used to search for public records on ***** ******.
  In cases of suspected fraud, we always encourage the billed party to reach out directly so we can investigate thoroughly. Once confirmed, we immediately disable the account, cancel any active memberships, and refund the most recent charge.
  
  As a courtesy, we have canceled and refunded this account, and disabled access to prevent any further use. The $27.49 charge has been reversed, and depending on your financial institution, please allow 35 business days for the charge to be fully removed.
  
  If theres anything else we can assist with, our support team is available at ************, daily from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support

  Customer Answer

  Date: 06/20/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Public Records Search Service Find Contact Information, ************** Criminal & Traffic Records, Phone Numbers, Social Media Profiles, Death Records and Much More! -**************************

  

  Business Response

  Date: 05/27/2025

  Dear **** *****,

  We are writing in response to the consumer complaint filed by ****** ********, Complaint ID ********.

  The information Instant Checkmate provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site.
  We were able to locate a background report and validate ****** Gadomskis request based on the information provided in the complaint. We have gone ahead and suppressed the report pursuant to the request and our Terms.

  This suppression has been applied to all people search sites within the PeopleConnect family, including **************************, ***************, ************, and ************.

  Please note that even when a background report is suppressed, some information may still appear on our site in connection with certain featuresfor example, in registered *** offender lists, as a possible relative or associate in another individuals report, or through phone or email lookups.

  Additionally, we sent a follow-up email to the address associated with the original inquiry on May 5, 2024, but did not receive a response. Regardless, we have confirmed that the background reports have now been fully suppressed.

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), daily, including weekends. (Holiday hours may vary.)

  Sincerely,
  Instant Checkmate Support