ComplaintsforInstant Checkmate

• Initial Complaint

  08/14/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have previously requested removal of personal identifying information from their site. Instant Checkmate temporarily removed it and then reposted all of it again without my permission or consent. I am demanding immediate removal and permanent deletion of all identifiable information and a guarantee that it will never be relisted again.

  

  Business response

  08/15/2024

  Dear ********************************,
  
  This response is in regards to the consumer complaint from *****************************, ID ********. 
  
  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  Please note that removing Mr. ********** information from Instant Checkmate and other People Connect sites wont prevent the data from appearing elsewhere. This includes other websites and public records databases. Instant Checkmate, for example, collects information from various public sources, and new data may become available even after it's been removed from our site.
  
  We have removed the report for *****************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

• Initial Complaint

  08/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I subscribed to instantcheckmate to find a friend that recently passed away and paid to get the information . No problem there but I no longer want to continue with the company, I tried to cancel, but they want me to pay $19.95 to cancel. But they just changed my credit card $33.24 on 7/22/24 witch I suspect will be a monthly charge, witch I don't want.

  

  Business response

  08/05/2024

  Dear ********************************,
  

  This response is in regards to the consumer complaint from *************************, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to *********************************** After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels.  
  

  As a courtesy, we have cancelled all memberships and refunded *************************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support

  Customer response

  08/05/2024

  I will accept this response when I see the $33.24 reimbursement to my credit card. 

  

  Business response

  08/06/2024

  Dear ********************************,
  

  This response is in regards to the consumer complaint from *************************, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  We have cancelled all memberships and refunded *************************** account back to the payment option used to enroll, and no further charges will be incurred. We have submitted this refund to their financial institution. Please allow them 3-5 business days to post the refund to their account.
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support

  Customer response

  08/06/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  But I think they have a deceiving business practice. 
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  08/04/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I signed up for the checkmate service as it promised to deliver military records, criminal records, arrest records, addresses, real age, death records and known aliases. The information was largely missing and/or incorrect. No military records were returned when we know the person we searched had been in the service. I have been a member for about 12 hours - most of which I have been sleeping. However, to "fact check" the service, I ran a background check on my mother who has been deceased for eight years and they report her age to be 100. This is 100% a scam. Nothing was correct about the reports provided.

  

  Business response

  08/05/2024

  Dear ********************************,
  
  This response is in regards to the consumer complaint from *************************, ID ********. 
  
  We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.
  
  Lastly, we have refunded ****** Brewers account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

  Customer response

  08/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I have recieved the credit from the business and will consider this complaint resolved. Thanks for your assistance! 
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  08/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  As a ********** resident, it's imperative that you remove my information. It's getting more difficult to opt out every day and the websites have no care whatsoever to respond and comply with the request. I demand that you erase all the data you have on me.You don't have accurate phone number to verify the opt out. ID: d8e34845-5dc1-40e5-bb7f-2b464d00182b ******************* *** (1966)******************************************************************************************************************************

  

  Business response

  08/02/2024

  Dear ********************************,
  
  This response is in regards to the consumer complaint from ***************, ID: ********.
  
  Instant Checkmate information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We were able to locate a report and validate ******************* request based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms. Please allow up to 48 hours for these changes to reflect on our website. Also keep in mind that we do not remove *** offender location data and that these names could still appear as a possible relative or associate in another individuals background report.
  
   ******************* request to remove her information from the Instant Checkmate website will be applied to the *********** displayed on all people search sites owned by PeopleConnect including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.
  
  Additionally, it is advisable to permanently remove the cache on the device utilized for the search. This is going to help in disconnecting the link on the device used for conducting the search. If any information continues to be displayed, kindly reach out to Instant Checkmate's customer service department at *********************************** supplying any necessary URLs and screenshots.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  07/24/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  As a resident of ********** and I am exercising my right to privacy per CPPA. I am asking zoominfo to remove my personal information. The **** ***************************************************************************** want my name removed to being affiliated with ************************* on the url ******************************************************************************* information on their site is false, misleading and deceptive - in addition based on this data the company is financially benefiting from false, misleading information is a violation of my privacy and defamation of my name. I am asking that my profile and all subsequent personal data be removed. Thank you

  

  Business response

  07/26/2024

  Dear ********************************,
  
  This response is in regards to the consumer complaint from ***********************, ID ********. 
  
  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  Please keep in mind that we do not remove *** offender location data and that the consumers name could still appear as a possible relative or associate in another individuals background report.
  
  We have confirmed that Ms. ****** report has been removed from our database. Although her name is displayed on the profile for *************************, when clicking on the link associated with her name, the link does not lead to any of her information.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

  Customer response

  07/26/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  07/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have tried to opt out from your website, received a code a few times but it still won't let me remove my info. I got an error saying The following error was encountered while applying the verification code: APIError. The customer service was not helpful at all. Please I want some privacy and can't deal with such dangerous information on the web. Remove it asap.************************************************************************************************************************************************************************************************************************** ID: ************************************ ****************************** (1948, 1958)

  

  Business response

  07/23/2024

  Dear ********************************,
  

  This response is in regards to the consumer complaint from ************************************************, ID ********.
  

  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  We have removed the report for ************************************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  06/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They advertized to find veterans and when I clicked on it the page had in big letters, "military records". I paid the money then they wanted more money to download the results. They also wanted money for a dark web scan. The report I got had a similar name. The town they provided was one he never lived in. They had his date of birth wrong and no military service records. That was all I got from Instant checkmate. This is no way to treat a decorated veteran. You, as the BBB should not be giving Instant checkmate an A+ rating. That was the only reason I chose them.

  

  Business response

  06/10/2024

  Dear ********************************,
  
  This response is in regards to the consumer complaint from *****************, ID ********.
  
  We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.
  
  Lastly, we have refunded ***************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

• Initial Complaint

  06/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was automatically subscribed to a monthly subscription with Instant Checkmate without my knowledge. It was done using a company email last year that was assigned to me at said time, which was at a job I resigned from soon after these charges started. This company has been charging me $35.12 for 11 monthly payments, all for services I never used.As I resigned from the position at my previous employment, I had no access to the email account used with **********************. Having no access to that email, I received no notifications of services, nor could i have used them should i have desired to, as access to the email account is required to get into their site account. To recap, I did not know I had been signed up for their service, I couldn't be notified I was being charged for their service by email, and could not use the service being charged for. Sounds like fraud I would think.I contacted the company for a refund, to which i received a canned response and promise of an unsatisfactory refund of two months payments. I did not use their services once in those 11 months, could not have used them, and am outraged I have been stolen from. Please help me receive the funds unfairly appropriated from me, I have a family i support by working a full time AND a separate secondary job. I have many bills to pay, all while every cost around me climbs higher and higher.

  

  Business response

  06/06/2024

  Dear ********************************,
  

  This response is in regards to the consumer complaint from ***************************, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing Instant Checkmate to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  We have cancelled all memberships for *********************** account. The maximum amount of refunds have been processed. Please allow up to 3-5 business days to see the 2 reflected in their account, depending on their financial institution.
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support

• Initial Complaint

  06/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a one-month background check and the company put me on a monthly subscription. They also charged me for a check and there was inaccurate and very little information on it. The background check was basically blank and no useable. I attempted to call and email the company, but their phone numbers ring a few times and then hang up. I also attempted to send an email without a response. I would like a refund because the product is not what I paid for.

  

  Business response

  06/04/2024

  Dear ********************************, 
  
  This response is in regards to the consumer complaint from *********************, ID ********. 
  
  We gather the information in our reports from numerous third-party data providers and publicly available sources, and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.
  
  Lastly, we have refunded *********************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

• Initial Complaint

  05/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My information is included in the first listing on this page: ************************************************************************************. I would like Instant Checkmate to remove the listing that includes my information. Thank you. I'm ***********************************, and the person listed is ***********************************. *********************************** lives very close to me geographically and our information is combined. *********************************** has an arrest record that you can find on ******* and I don't want an employer to find this and think it was me. I want Instant Checkmate to remove the listing entirely. I tried contacting them on their website, but their online form does not work.

  

  Business response

  05/31/2024

  Dear ********************************,
  
  This response is in regards to the consumer complaint from *********************************, ID ********.
  
  Instant Checkmate gathers information from various public sources, such as local county courthouses, census bureaus, and other public information sources. The information obtained is not created or added to. Although it is not possible to delete individual records from a report, we do offer the ability to remove an entire background report from our website using our *************** The information from a report is intended for personal use only. It is important to keep in mind that Instant Checkmate is a public record search service that strictly prohibits the use of the website for any purposes related to the Fair Credit Reporting Act (FCRA), including employee screening. 
  
  The report of ********************************* has been located and her request has been verified by cross-referencing the information provided in her complaint. As per her request and our Terms, we will proceed to remove her public information.  
  
  Please allow up to 48 hours for these modifications to be visible on our website. Also keep in mind that *** offender location data is not removed, and it is possible for some names to still appear as potential relatives or associates in another person's background report. 
  
  *********************************' request to have her information removed from the InstantCheckmate website. This request will be implemented across all people search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, Instantcheckmate.com, and USSearch.com.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  Instant Checkmate Support
  
  

  Customer response

  05/31/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

  Customer response

  06/13/2024

  Instant Checkmate refuses to remove the first listing on this page: ******************************************************************************** which involves my personal data. This is my second complaint. I have notified the company and they have done nothing. Please find the attached picture to see which listing I would like to have removed

  

  Business response

  06/13/2024

  Dear ********************************,
  

  This response is in regards to the consumer complaint from *********************************, ID ********.
  

  Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  We have removed the report for *********************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  Instant Checkmate Support

  Customer response

  06/17/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I'm pleased that this could be resolved on the SECOND REQUEST, although it would have been profoundly reasonable if Instant Checkmate had resolved this on the FIRST REQUEST.
  
  Regards,
  
  *********************************
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩