Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/21/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I requested to remove my information from their website and they never sent me an email for confirmation so that they will not delete my information. They obtained my information illegally and used that information as public knowledge. I would like them to DELETE MY INFORMATION IMMEDIATELY.Business response
09/21/2021
Dear ************************* ,
This response is in regards to the consumer complaint from Xingchi *** ID ********.
Instant Checkmates information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the report for Xingchi *** The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 7:00pm Pacific time (10:00am - 10:00pm Eastern time), Monday Friday.
Sincerely,
Instant Checkmate SupportCustomer response
09/22/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Xingchi Li
Initial Complaint
09/13/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Instant Checkmate: is supposed to be a public information service. I was looking to confirm my military service records. Theres search sales Info very clearly says they can get your military service records. Then just before I bought and paid for their report they said (AGAIN) they had military records on me. That was a lie, the report had no military records at all, nothing!!!!! Plus the when you first try to access the report once you have paid, they make you verify your email. When you verify your email they say thank you and charge you another $3.99 but they never tell you theyre going to charge you that by verifying your email so they just stole $3.99 from you! They try and come off as some big friendly tech business but theyre just a bunch of scammers just another Internet let me steal your money scam! The entire process was a complete waste. Instant Scamate!Business response
09/14/2021
Dear *************************,
This response is in regards to the consumer complaint from *******************, ID ********.
While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Instant Checkmate, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.
We have refunded *** Coopers account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 7:00pm Pacific time (10:00am - 10:00pm Eastern time), Monday Friday.
Sincerely,
Instant Checkmate SupportCustomer response
09/14/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************
Initial Complaint
09/01/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
They lied about the things I would be getting on the report! I couldnt even find myself and I think I would know my information! Its a scam! I want my money back!Business response
09/02/2021
Dear *************************,
This response is in regards to the consumer complaint from *********************, ID ********.
While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Instant Checkmate, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.
We have reversed all charges on ************ account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 7:00pm Pacific time (10:00am - 10:00pm Eastern time), Monday Friday.
Sincerely,
Instant Checkmate Support
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
375 Camino de la Reina Ste 400
San Diego, CA 92108-3083
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
220 total complaints in the last 3 years.
60 complaints closed in the last 12 months.