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Business Profile

Liquor Store

Suds and Spirits

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Liquor Store.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this business weeks ago--they guarantee shipping within 24 hrs--but have not heard anything about my order. I have called, emailed, and texted to no avail. I would like a refund.

  • Initial Complaint

    Date:06/05/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $155.79 on May 18, 2024 for a liqueur purchase. I received an email confirmation . I have called, emailed and texted and have received no response. They do not answer their phone. There is no tracking or shipping confirmation. I have looked up complaints on BBB and found similar complaints. I want a full refund. Thank you!

  • Initial Complaint

    Date:04/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/19/24, I purchased two bottles of alcohol for a total price of $252.88. My credit card was billed and I received a confirmation email for order #***** saying the order was ready to be shipped. It has been three weeks and I have made multiple attempts via phone, voicemail, and message with no response. I would like the shipment or a refund.

  • Initial Complaint

    Date:03/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a bottle of tequila to be sent to my friend for his birthday. I paid for it to be Fed Ex'd on 3/13/2024 to arrive next day. Today is 3/15/2024 and the package did not arrive. I emailed, texted and called to try and obtain a tracking number, but have received no call or correspondence. Below is the order email I received right after the order was placed:Your Order Contains...Cart ItemsSKUQtyItem PriceItem Total Items shipped to ******************************************************************************************************************** Mandala Tequila Extra Aejo (1L)75004622531581$268.11 USD$268.11 USD Subtotal:$268.11 USD Shipping:$14.50 USD Grand total:$282.61 USD Tax Included in Total:$18.12 USD Payment method::Credit Card I have also reached out to our bank to file a claim.

  • Initial Complaint

    Date:01/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a box of ********************* Liquor filled chocolate bottles (64 bottles to a box) and paid $67.93 (includes shipping) on January 4, ****, and paid for it in full and it was charged to my card. I have not received it and nor have they responded to my emails about the product as to when it will be shipped or anything else. I believe i have been ripped off and this company after reading other complaints may be phony.

  • Initial Complaint

    Date:09/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bottle of highland park magnus for $39.99 plus $22.59 for shipping, for a total of $62.58, on August 2nd, 2023, It was for a birthday gift. The order still says awaiting fulfillment. I've called and left a voice mail, I've contacted them on face book, and I've left messages on their website. I had one person respond to me and tell me that my order would be shipped on August 22nd. Here it is, September 6th, my order still says awaiting fulfillment and I cannot get in touch with anybody, much less get a response.

  • Initial Complaint

    Date:12/30/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put in an order with ***************************** December 7, 22, for three items for a total of $139, including the shipping. I received an email saying they received my order and gave me a confirmation #****. Also my order would ship in 3-5 days and I would receive an email confirmation upon shipping. It is now December 30, 22. I have contacted this company three times by customer service e-mail, and tried calling them but only got a recording and I placed a message they needed to call me back. I have never heard from them since taking my money and shipping nothing. Quite frankly, Ive been searching reviews online for Suds and Spirits and find fraud regarding that company all over the place and to many BBB s and no action has taken place to protect the public. Isnt anyone doing their jobs anymore?

Suds and Spirits is NOT a BBB Accredited Business.

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