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Business Profile

Mailing Services

The UPS Store #360

This business is NOT BBB Accredited.

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1

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Review Details

  • Katherine L

    Date: 04/11/2024

    I had two very large, very heavy Amazon returns that I could only return to **** I went to this store because it was closest to my house. I pulled into the parking spot right in front of their storefront glass and even backed into the spot a few minutes before 5pm this past Saturday, 4/6/24. I was unloading the boxes from my trunk right in front of the door when another lady walked into the store and dropped off her package. I could not have been more than 20 seconds after her but when I got to the door with my large returns, the door was locked. The girls working had locked the doors on me while watching me unload my packages right in front of the store. Meanwhile, a gentleman sitting on the bench outside witnessed the whole thing and informed me that the girls working had locked the door before 5pm and encouraged me to knock on the glass to let them know I needed to return something. The girls proceeded to ignore me. The gentleman on the bench as well as a couple other passerby who had witnessed what happened joined me in knocking on the glass. Meanwhile, the girls continued to ignore us until they got annoyed with the knocking and yelled at us that they close at 5pm. It was then when I pulled out my phone and saw that it was 5:01pm. The girls then quickly ran to the back and hid from us. Do not go to this store. These *** stores are individually owned and clearly this particular owner employs people who do not understand the basics of customer service. My Amazon return would have taken 30 seconds to process yet they saw me and decided to lock the doors early.

The UPS Store #360 is NOT a BBB Accredited Business.

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