Complaints

This profile includes complaints for Agent Elite Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Agent Elite Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Agent Elite Inc

  16769 Bernardo Center Dr # 1-712 San Diego, CA 92128-2546

• 

  Agent Elite Inc

  7220 Trade St Ste 190 San Diego, CA 92121-2324

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of **********************. for three years. Initially, the monthly fee was $89.00, then it increased to $99.00 the following year. Now, they are raising the price by over 66%, bringing it to $159.95 per month. Despite my attempts to discuss this increase, they have informed me that there are no added benefits and have refused to negotiate.The significant price hike is beyond what I can afford. Adding to the problem, they will not release my website, meaning I cannot transfer it to another provider. To move forward, I would have to pay someone to recreate the entire site, which would be a substantial financial burden.This feels like an exploitative business practice. I am essentially captive to their service, and they seem to be taking advantage of that fact. I am seeking help or, at the very least, want to make the public aware of how Agent Elite Inc. operates.

  Business Response

  Date: 01/22/2025

  At Agent Elite, we value transparency and the trust of our clients. We understand your concerns regarding the recent price increase and want to clarify the situation.
  

  Price Increase Details
  The recent price adjustment reflects:
  - Rising MLS Costs: Significant increases from *** boards, driven by recent legal changes, have impacted vendors nationwide. These fees are beyond our control and directly affect ******** costs.
  - Inflation: Like many businesses, we face higher operational costs due to inflation.
  

  To standardize value for the plans we offer, this adjustment ensures fairness across our client base. Despite these challenges, weve taken steps to support you:
  - Your $40 customer loyalty discount has been maintained.
  - We provided 12 months of complimentary access to our Design Studio and Local Presence tools, adding significant value.
  

  Website Ownership
  Our websites are built on a proprietary system to ensure seamless updates and features. While this structure means websites cannot be transferred to other providers, we are committed to supporting clients through any transitions and exploring solutions that work for you.
  

  Commitment to Your Success
  We strive to provide exceptional value and support. If theres a way we can better assist you, please reach out directly. Our goal is to ensure your satisfaction while continuing to help you succeed in a competitive market.

  
  We appreciate the opportunity to clarify and address your concerns and remain dedicated to helping real estate professionals thrive.

  
  

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this service in August 2024, but I decided to cancel my subscription shortly after. On September 5th, I sent an email to initiate the cancellation process, as instructed. I was then directed to call a specific phone number, which I did, spending 14 minutes on the line to confirm my cancellation. Despite this, I continue to see charges on my credit card. When I disputed the charges, Agent Elite claimed that I had never canceled my subscription. I have made numerous attempts to reach customer service, but my calls often go unanswered. Finally, last week, I managed to speak with a representative named ****, who assured me that she would investigate the issue and return my call. However, it has now been a week without any follow-up. All I want is a resolution and a refund for the unauthorized charges. I have attached copies of my email correspondence and call records to support my claim.

  Business Response

  Date: 11/06/2024

  Thank you for sharing your experience with us. We apologize for the inconvenience you've faced and understand how frustrating it must be to feel that your cancellation was not processed correctly.
  After reviewing your account, it appears there was an oversight in our system, which unfortunately did not register your cancellation request as it should have. This was not intentional, and we are truly sorry for the error. We can see that you contacted our team, including speaking with **** recently, who was working on your case.
  At this time, as the account is in dispute, we must await the bank's decision to proceed further. Once the bank finalizes the dispute, we will have a clear path forward to resolve any billing discrepancies. Please rest assured that were committed to ensuring a fair outcome based on their decision.
  In the meantime, if theres anything further you need or any additional details we can provide to help clarify your records, please dont hesitate to reach out. We are here to assist you through this process and appreciate your patience as we work toward a resolution.

• Initial Complaint

  Date:10/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My contract with Agent Elite was up. The service they provided was awful. My website had very untasteful content. I called about it and asked to cancel the next month when my contract was up. They said someone would call me back. I did not get a call. In the meantime, the website was taken down. Agent Elite continued to bill me. I have called to cancel 3 times. I believe they should refund the money they charged me for nothing. They are supposed to be helping with the website and it no longer existed. They won't cancel through email, you must call and speak to someone. The runaround is that someone will call you back. I feel like Agent Elite gives web companies a bad name.

  Business Response

  Date: 11/06/2024

  Thank you for reaching out and sharing your experience. I'm truly sorry for any frustration or inconvenience youve felt. Our aim is always to make transitions like this as smooth as possible, and I want to address each of your concerns thoroughly.
  
  Your Initial Request and Our Communication Efforts: When you first requested to cancel in June, we sent detailed instructions via email to help you complete the cancellation steps, as we require specific actions to formally close an account. To ensure this was clear, ****, one of our team members, followed up the next day and noted your request for us to contact *******, who manages your account. **** left a voicemail for ******* and followed up with an email, expressing his commitment to assist, but we unfortunately didnt receive a response back from her or yourself until October.
  
  Supporting You Through the Final Steps: When you contacted us in October about your account, ***** explained the previous attempts to assist and walked you through the cancellation process to ensure it was finally resolved by the end of the billing period. We completely understand how important this is to you, and our intent was to make sure you had the support needed at each step.
  
  Website and Billing During the Contract Term: Throughout your time with us, we aimed to support your websites needs, including making updates in February based on your requests. Because the account was active until the formal cancellation was received in October, billing continued according to the contract terms. We apologize if there was any misunderstanding around this, and we genuinely wanted to help close the account as soon as all the requirements were met.
  
  Your feedback is valuable to us, and were committed to continually improving the experience for all our clients. If theres anything further we can do to address your concerns or clarify, please let us know. Thank you again for taking the time to bring this to our attention.

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February I contacted Agent Elite and told them I would no longer need the website service. There is no way to prove that you cancel, because they do a doublespeak where you only cancel verbally. Somehow they do not remember the phone call and your credit card is billed forever more each month. The ******************* finds in favor of Agent Elite because no one can prove a verbal conversation as the "only form in which to cancel".

  Business Response

  Date: 06/21/2024

  We do appreciate the feedback, as we're always striving to make improvements for our clients. 

  We understand that you contacted us in February to express your intention to cancel the service. However, our standard cancellation procedure requires clients to submit their cancellation requests through the user portal. This ensures that cancellations are documented and processed accurately, preventing any misunderstandings or errors.

  Despite our multiple attempts to assist you in completing the cancellation process, it appears that the necessary steps were not taken. As a result, your subscription remained active, and charges continued as per the terms of service.

  We strive to maintain transparent and effective communication with our clients. We regret any inconvenience caused by this situation and assure you that our intention is never to make the cancellation process difficult. Our requirement for cancellations to be submitted through the user portal is to ensure that all requests are properly documented and processed.

• Initial Complaint

  Date:06/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Forest H. from Agent Elite who contacted me told me that I was with Agent Elite before. - What forest told me was not true.He told me a name of an agent in my area that was successfull and showed me her webpages. I could not verify this during the call. When I looked after the call I saw what this realtor had not sold anything and and had no current listings. - What Forest H. told me was not true.Forest H. also pressured me to sign two documents, which is duress.I canceled in writing within 12 hours and also tried to call Agent Elite many time without success.Agent Elite did not respond when I called many times before and after that. Of course that looks like intentional.Agent Elite presents they build a website for me within the 12 hours before I canceled and that I agreed to a non-refundable set-up fee when filling out the form. I could not see the entire form online only after Agent Elite send it back to me in an email.This form also states "This submission constitutes your binding acceptance of Agent Elite's terms and conditions (********************************************************)." I could not on my own pace look at these terms and conditions before signing. Agent Elite has fraudulently presented wrong information to me and set me up for their services. put me up for to lure me into a transaction.I told them that any purchase in ********** is protected by the 72 hour rule for cancellation.They told me that was not true in **********. Agent Elite did not disclose to me that they are located in ********** and is not registered with the Secretary of State (SOS) of NM. The consumer protection rights are federal law and they apply to all states. Rescission is available to a party when there has been a misrepresentation of a material fact, and the misrepresentation was made to be relied on, and has been relied on. The typical reasons for rescission include fraud, duress, unilateral or mutual mistake, and inadequacy of consideration.

  Business Response

  Date: 06/21/2024

  Our representative shared publicly available information about a client using our services in a specific area to illustrate the potential benefits. The performance and current listings of real estate agents can fluctuate, and our intention was to provide a general example. Additionally, referencing clients using our service does not guarantee closings, as we do not control a clients ability to close deals, their sales skills, or follow-up practices.

  Agent Elite maintains a strict policy against pressuring clients, even requiring clients to input their own payment information and agreement to terms. Our representatives are trained to ensure clients understand the terms and conditions before proceeding. Clients do not sign any contracts; instead, they click to agree to the terms and personally submit their credit card information to complete the payment. The form filled out clearly stated: "By submitting this form, you hereby authorize Agent Elite, **** to initiate charges to your designated payment method for provided services, acknowledging expressly that the setup fee is non-refundable. You affirm that your personal information shall be treated as strictly confidential and shall not be disclosed to third parties. Further, you grant ******** consent for Agent Elite to contact you via text, call, or email, notwithstanding your potential inclusion on any Federal 'Do-not-call' List. This submission constitutes your binding acceptance of Agent Elite's terms and conditions (********************************************************)." 

  Our records show that their IP address in ********** was used to complete the purchase, and the terms and conditions were agreed to online. Which specify a non-refundable setup fee as the network was partitioned and site build was immediately started. Upon receiving the cancel request, the account was set to not renew on their billing date. We have attempted multiple times to work with the client to find a resolution but have not been successful.

• Initial Complaint

  Date:04/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I hope this message finds you well. I am writing to express my deep disappointment and frustration regarding the services provided by Agent Elite. As a customer who sought out their expertise in Search Engine Optimization (***), I feel compelled to bring to your attention the concerning practices and misrepresentation I have experienced.Upon engaging with Agent Elite, I was enticed by their promises of comprehensive *** services to enhance the online visibility and performance of my website. However, after several months of engagement, it has become evident that the services rendered were far from what was initially promised.Primarily, Agent Elite] has predominantly focused on providing web hosting services rather than delivering the *** strategies and implementations that were clearly outlined in their sales pitch. This glaring discrepancy between promise and delivery not only undermines the trust placed in their expertise but also wastes valuable time and resources for clients like myself who are seeking genuine *** assistance.Moreover, the sales tactics employed by Agent Elite were misleading and deceptive. They presented themselves as experts in ***, assuring me of their ability to significantly improve my website's search engine ranking and online presence. However, their actions have proven otherwise, as the services provided have barely scratched the surface of true *** optimization.As a consumer who has been misled and dissatisfied with the services provided by Agent Elite, I feel it is my responsibility to warn others about their misleading sales tactics and inadequate service delivery. It is essential for potential clients to be aware of the discrepancy between what is promised and what is actually delivered by Agent.In light of these issues, I urge Agent Elite to reassess their business practices and ensure transparency and integrity in their dealings with clients. Furthermore, I request a refund for the services that were not provided as per the agreement. In my conversations with them they offered no adjustments and actually charging me the extent of contract even though i requested immediate cancelation for a non working site. I trust that this matter will be addressed promptly and effectively. Thank you for your attention to this complaint.Sincerely, *************************, Realtor ************ and ***************************

  Business Response

  Date: 04/23/2024

  Tell us why here...Thank you for your previous feedback, and I appreciate the opportunity to address the concerns you've raised about the *** services provided by Agent Elite. We recognize that *** is a complex and ongoing process that requires consistent effort and collaboration between our team and our clients.

  It was encouraging to hear in December that you started seeing improvements in your ****** rankings. This initial progress is a positive sign, though *** does indeed require time to build and continual adjustments to stay competitive in search rankings.

  We strive to keep improving our *** strategies to support our clients' success effectively. An essential part of this process involves a strong partnership where both parties are actively engaged. Updates to the database, saved searches, and participation in marketing appointments are critical for maintaining momentum and achieving higher rankings.

  Our primary goal is to equip each agent with the tools and support necessary to succeed through automation and behavioral tracking, which are integral to closing more deals efficiently. We are here to assist and support you in these activities to maximize your site's potential.

  We are committed to working with you to address any delays and ensure that our services align more closely with your expectations. Your success is a priority for us, and we value your continued partnership.

  Thank you once again for your candid feedback. We look forward to your active participation and to achieving greater results together.

  Customer Answer

  Date: 04/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:04/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beware of Scammers: My Terrible Experience with Agent Elite I am writing to express my profound disappointment and disgust with the appalling service I have received from your company. From the outset of our engagement, it became evident that Agent Elite operates on a foundation of deceit and dishonesty.To begin with, your sales team approached me under false pretenses, falsely claiming affiliation with Home Snap and misleading me into believing that my current website services were ceasing. This deceitful tactic was just the beginning of a litany of grievances.Upon signing up, it quickly became apparent that the services promised were mere hollow promises. Instead of the support and assistance I was assured of, I was left abandoned and forced to fend for myself. Your company failed miserably to deliver on its commitments, leaving me to grapple with the complexities of website building alone.Moreover, when I endeavored to cancel my agreement within the agreed timeframe, I was met with resistance and intimidation tactics. The utter lack of professionalism and integrity exhibited by your representatives is truly appalling. Rather than acknowledging your shortcomings and honoring your commitments, you resorted to bullying and coercion.To compound matters, the purported "results" promised within six months turned out to be nothing but a deluge of fake leads generated by your fraudulent practices. It is abundantly clear that Agent Elite operates not as a legitimate enterprise, but as a scam designed to prey on unsuspecting individuals.I refuse to be held captive by your deceitful tactics any longer. I demand the immediate termination of my contract, effective immediately, and a full refund of the hard-earned money I foolishly entrusted to you. Any attempts to enforce cancellation fees or penalties will be met with swift legal action.

  Business Response

  Date: 04/24/2024

  We regret to hear of your dissatisfaction, reflected in your review. At Agent Elite, we strive for transparency and are disappointed that we did not meet these standards in your case.
  Regarding HomeSnap, we never claimed an affiliation but aimed to assist those affected by its discontinuation. We apologize for any miscommunication.
  
  Concerning support and services, our assistance operates from Monday to Friday, not 24/7, as explicitly stated in our service agreements. Despite efforts to accommodate your additional requests, we were bound by the agreed terms.
  SEO and lead quality involve ongoing efforts to compete for visibility in search engines. Rankings are determined by Googles algorithms and can take significant time to achieve, often years of consistent effort. The nature of online leads is inherently variable, and no provider can guarantee the intent or quality behind each interaction. These details are outlined in our terms of service, which all clients agree to before partnership.
  
  We have conducted an extensive audit of your account and made multiple attempts to find a resolution. Unfortunately, no agreed-upon solution has been reached. We remain committed to resolving this matter and are open to continuing our dialogue to better understand and address your concerns.
  
  Thank you for your feedback, which is essential for our improvement. We are dedicated to enhancing our service delivery and communication to prevent such discrepancies in the future. We hope to find a fair and satisfactory resolution for both parties.

  Customer Answer

  Date: 04/24/2024

  Subject: Request for Contract Cancellation and Removal from Records
  
  Dear Agent Elite,
  
  I am writing to express my deep dissatisfaction with the services provided by your company. The information presented to me by the initial representative was drastically different from what was ultimately delivered after signing the agreement. The services promised were changed without prior notification or explanation.
  
  Throughout our discussions, I repeatedly expressed my desire to cancel the agreement and be released from any obligations due to the misinformation, lack of transparency, and miscommunication on your company's part. Despite my clear requests, I was disappointed to find that you were unwilling to release me from these obligations, forcing me to continue paying for services that did not meet my expectations and only served to waste my time and money.
  
  I want to reiterate that I have no further need for your services and do not wish to continue our relationship. Therefore, I request that you promptly cancel my contract and remove me from all your records and obligations. Additionally, I kindly ask that you refrain from contacting me in the future.
  
  I appreciate your immediate attention to this matter and expect confirmation of my contract cancellation and removal from your records at your earliest convenience.
  
  Thank you for your cooperation.
  
  
  

  Business Response

  Date: 04/29/2024

  It was agreed upon with the client to discontinue service and remove them from any remaining contractual agreement, to part ways amicably. 

  Customer Answer

  Date: 05/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:03/09/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for them to improve the *** on my website. Once in the contract it became apparent that they only provide tutorials for me to do it myself while charging me monthly. I cancelled the "service" after the 6 months, via email and on the phone with someone named ******************* on January 30, 2024. She confirmed that February would be the last payment taken out. They took ****** dollars out of my account on March 7, 2024. Multiple attempts to contact customer service have been ignored, which, incidentally was a large part of the reason i cancelled as well. Customer service requests are ignored as a rule.

  Business Response

  Date: 03/19/2024

  We recently received your complaint concerning an unexpected charge in March, following your cancellation of our service in January. I want to extend my sincerest apologies for any inconvenience and confusion this situation has caused.

  Upon reviewing your account, it appears there was indeed an oversight in our billing process. You had correctly understood that February would be your final payment upon canceling in January. It was never our intention to bill you beyond your expected final charge.

  I want to assure you that immediate action has been taken to rectify this error. Your account has been officially cancelled, as initially requested, and a full refund for the unintended March charge has been processed. You should see this refund reflected in your account within 5-10 business days, depending on your banks processing times.

  At Agent Elite, we strive to provide transparent and efficient service, and it is clear in this instance, we fell short. Please accept our apologies for any frustration this has caused. We are taking steps to review and improve our cancellation and billing procedures to prevent similar mistakes from occurring in the future.

  Should you have any further questions or need additional assistance, please do not hesitate to reach out to us at ************. Your satisfaction and trust in our services remain our top priority, and we are committed to making things right for our customers.

  Thank you for bringing this matter to our attention, and again, I apologize for the oversight. We value your feedback as it helps us to improve our services.

  Customer Answer

  Date: 03/19/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  I appreciate the positive impact the BBBhas on issues like this. 
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:09/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These guys built my web page, once a month I was supposed to have a call from them in December they did not contact me. I was having problems with my parents 91& 95 going in and out of hospital, so I didn't have time to reach out. I am a realtor to and my life is very busy. In the past when we have missed a the have reached out. Nothing I realize in July that my Domain name was taken and I had no website. The only way to contact them was through my email. I finally found a number and called from my home phone, no luck, then I found another number and got a hold of someone that assured me that someone would make contact with me. well it took me again making several calls after a few weeks. Finally I was told that I had only made contact with them on August 3rd and it was a 30 day cancelation so nothing for July, August and they were going to charge me for September too. I had NO website since July, what they had promised me they did not do. I feel I should have a refund for those months because I had no service from them, and they never tried to reach out to me for 8 months and that was part of our agreement. When I was being signed up 3 + years ago the guy told me my domain name was mine forever, well apparently not and then someone was trying to hold it ransomed for ******* If you look on there website there are no direct numbers to contact them, not a email address too. I signed a contract with them over 3 years ago and I'm a senior and sadly things are starting to get a bit harder for me. The person that I was dealing with is Phenicia CSS ****************** and Ext:158 but the number that you call does not give you an option to reach there ext. They take days or weeks to reach back out to you.

  Business Response

  Date: 09/11/2023

  I am writing in response to the complaint filed by **************** regarding the services provided by Agent Elite. We appreciate the opportunity to address her concerns and provide clarification on the matters raised.
  First and foremost, we want to extend our heartfelt sympathy to **************** for the challenges she has been facing with her parents' health and the subsequent impact on her availability. We understand that life can present unexpected difficulties, and we sincerely apologize for any inconvenience caused during this time.

  
  **************** mentioned that she realized in July that her domain name, which was owned by her via GoDaddy.com, was taken, resulting in the loss of her website. We want to clarify that Agent Elite did not have control or ownership of ****************'s domain. We regret any confusion surrounding this issue and will work with **************** to address her concerns regarding her domain registration.

  
  Regarding the missed monthly call in December, we acknowledge that there was a lapse in our communication. Our commitment to our clients is unwavering, and we understand the importance of regular updates and support. 

  We deeply apologize for any frustration or inconvenience that **************** experienced, and we appreciate her feedback. Our aim is to rectify this situation promptly and ensure her satisfaction. We value her continued trust in Agent Elite.

• Initial Complaint

  Date:07/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a 6month contract with Agent Elite for a website and broker **** It took over a month to get the website up and running and whatever AE did with my host company, they knocked out all emails to my company and my agents for nearly another 3 weeks. I was told the problem was with my host company and not whatever AE did. I finally called my host company, had AE blocked and had my system refreshed to the original data. Suddenly my emails were working again. Their tech wanted access to my host again, so I gave them limited access again and they still couldn't get it working. I had to go into my host system myself (and I'm no tech person) to get it working. To date, I still have no *** for any of my agents or myself to access, and after nearly 3 months, my database still has not been uploaded to the **** This company has taken almost 3 months of my business away from me and the only response I get, is that they are working on it. Just like they were working on resolving my email issue until it was resolved by ME. I have asked for my money back, nothing. I have emailed the president, nothing. This is a scam company and I don't recommend ANYONE to waste their money on it. In this day and age I am reduced to pen and paper again because they don't have a working *** and promise what they can't deliver. In my opinion it is smoke and mirrors. They are still charging me monthly for a product that is unusable. I don't care about the website, that doesn't generate business for me. I do care about the *** which was communicated to AE as my highest priority, and I still don't have one to use. I have wasted so much time daily trying to get this resolved and it takes me away from actually working on my business. It has had a HUGE negative impact on my business at a time when I should be extremely busy. TOTAL DISAPPOINTMENT.

  Business Response

  Date: 07/17/2023

  We appreciate the opportunity to address the concerns raised by K**** in their complaint. We have thoroughly investigated the matter and taken appropriate steps to resolve the challenges mentioned.
  

  At Agent Elite, we are committed to providing exceptional service to our valued customers. Upon receiving the complaint, we immediately engaged with the client to better understand their concerns and gather all relevant information. Through open and transparent communication, we have worked together to find satisfactory solutions.

  We are pleased to inform you that all challenges raised have been addressed and resolved. Our dedicated team has taken proactive measures to rectify the situation and prevent similar issues from occurring in the future. We have maintained regular contact with K**** throughout this process to keep them informed and ensure their satisfaction.

  We value our customers' feedback and are grateful for their patience and cooperation during this resolution. At Agent Elite, we are continuously refining our processes to enhance our customer support systems and deliver the highest level of service.

  If there are any further concerns or questions regarding this matter, please do not hesitate to contact us directly. We are more than willing to provide any additional information or assistance required.