Complaints

This profile includes complaints for Griffin Funding's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Griffin Funding

  2445 5th Ave Ste 300 San Diego, CA 92101-1665

  
• 

  Griffin Funding

  1339 Orange Ave Ste 8 Coronado, CA 92118-3911

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a payment of ****** USD that was processed on 8/21/2024 for an appraisal to be conducted through ********************************* for Griffin Funding. I have yet to receive the completed appraisal. I worked with **** ******* at Griffin Funding who comes up with excuses as to why the appraisal hasnt been done or why they cant return my money and/ or find another appraiser. Ive email ***************************** and Griffin funding for a refund or at least the result and have not heard back.

  

  Business Response

  Date: 10/22/2024

  This was a miscommunication and is being resolved.

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was lied to by one of the loan officers, *********************. I was asked to fill out an application and promised he would only do a soft credit pull. I even asked 2 more times to make sure as i didnt want any hard inquiries on my credit report since it was very preliminary at the time. As soon as I submitted the app as requested I received notifications for hard inquiries from all 3 credit bureaus and declines to my credit scores. I mentioned this to him and he kept denying any hard inquiries. I even sent him screenshots with proof that they were being reported as hard inquiries on my credit report. All he could say at that point was I dont know what to tell you. He didnt even bother to apologize. This is a violation according to FCRA regulations as I didnt consent to a hard inquiry.

  

  Business Response

  Date: 08/19/2023

  This complaint was thoroughly investigated and it was determined that a soft pull was requested by the originator, as shown in the screenshot provided.  It was also discovered that there was a system failure that overrode the inquiry type selection and did request a hard credit pull, which was reflected on the consumer's credit report.  We are working with our credit report provider to have the hard inquiry removed from Mr. *****************;credit reports. We have also communicated with ************************ and will provide him with confirmation once the inquiry has been removed. 

  Customer Answer

  Date: 08/19/2023

  I will accept the response once the issue is actually resolved not just a statement that they are claiming to fix it

• Initial Complaint

  Date:05/02/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 1, I began my consultation with the **** Loan officer. On March 13, I complete the **** online application and uploaded all the required documents onto the portal. I, followed by emailing the loan office, advising him of my completed application and attached all required documents in the event there was a system error. All of this I did with haste to lock in he rate. On the same day he confirmed receipt of my notification and advised he will follow up. 30 days past and no follow up was provided. I initiated an email to inquire status of an appraisal or underwriting and soon realized the loan officer never worked up my application, meanwhile interest rates kept rising. I expressed my frustration and concerns regarding this being a BATE & SWITCH tactic. Loan officer must of confused me with someone else when he tried to say that he thought I was shopping around for rates. Instead of taking accountability I still remained a loyal client and advised I wanted to push through with locking in the horrible updated rate and that would mean that I would be at the top of my budget. By the time he " WORKED UP" my application the rate went up again and this time he didn't even notify me up the change. I have come to the realization that this loan officer is hurting my best interest and although **** does have competitive rates the process to which to " lock in the rate " does not meet the needs of the customer. I do not know if this is a tactic to persuade lenders from going into practice with these high rates. I hope this matter and the loan officer is investigated by senior leadership.

• Initial Complaint

  Date:08/05/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 3, 2022 I purchased a home with Griffin Funding and ********************* as my loan officer. The amount for services paid to Griffin Funding was $19,293.94. They were to commit to provide me the best interest rate and program that would fit my credit score, I have concerns about that, I believe I was not treated fairly concerning my interest rate or the best program I was placed under. I reached out several times to their VP of ******************** Control because of these concerns and did not receive a response at all. I was treated very poorly in the process asking my loan officer to walk me through the explanation of the loan estimate for the loan and the his commitment to me as a loan officer was not fair, I did not get a breakdown of the cost and services for the estimate explained. Griffin Funding's team on this process communication to myself was very unfair at times. When I got to the closing day to close on the loan, I had an additional $9,590.90 closing fee which I was not prepared for, fees not provided in the Closing Disclosure. At the closing appointment I contacted Griffin Funding and spoke with my Loan Coordinator and was told she couldn't explain why I didn't receive notice for the additional fees that weren't included in the Closing Disclosure. There was no resolution to these issues here discussed. My loan number for my service with Griffin Funding is **********.

  

  Business Response

  Date: 08/05/2022

  The terms of ******************** loan were changed during the loan process because new information that affected the interest rate became known prior to closing.  Based on her qualification, Griffin offered her the best rate available.  Five star service is a priority at Griffin and communication is a large part of that goal.  According to our records, there were more than 10 calls made to **************** during the loan process, in addition to emails and text messages.  The changes to the loan terms were outlined in several documents that the customer signed and were discussed with her as well.  In addition to providing exceptional service, it is very important to Griffin Funding that all customers are treated with professionalism, respect and fairness. 

• Initial Complaint

  Date:05/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have applied and submitted loan applications, legal and financial documents, been approved on four different refinance loans, and after more than 80 days I don't have any information from this lender. I was told they would close the loans in ***** days. Their communication has been terrible. They never answer specific and critical questions and weekly continue to offer no answers as to why they aren't performing their contracted work. I've lost tens of thousands of dollars in holding costs waiting on these loans to close with zero explanation as to what the hold up is. I've paid for all four appraisals. I'm now dealing with the upper management and the *** *********************** who has no desire to help or facilitate with answers. The ********** ******************* is unreachable, no email, no office hours, no answer to multiple voice mails.

  

  Business Response

  Date: 06/03/2022

  We are working with the client on a resolution