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Business Profile

Motorcycle Supplies

BikeBandit.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Supplies.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order a bunch of items from website order was taken over a month to show up. They said its gonna take another month or so so I decided to cancel and they said they would refund the money back to the card and there was never a refund issued tried to call back their number just kept ringing Later, stop working and supposedly they went out of business to contact them to was unable to Just found out about this decided to do this

  • Initial Complaint

    Date:08/07/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid Bike Bandit for parts that I never received.My order number **************** was for a carburator assembly for $77.12.Received an email in August of 2021 that part was unavailable. I was never able to get a refund or even get ahold of anyone there.Thank you Dominc

  • Initial Complaint

    Date:07/26/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An order was placed with BikeBandit.com for motorcycle parts on August 10, 2021. The total amount of the transaction was $1710.55. A partial shipment was made. The gas tank and turn signal were not. The total of the items not shipped was $893.90. Many attempts were made to contact BikeBandit.com by email and phone without any success. I would like a refund made for the items not shipped.

  • Initial Complaint

    Date:06/24/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed order #**************** with BikeBandit in mid-December 2021. Order was for $81.48. I never received any of the order. There was no correspondence from BikeBandit ever. I believe they are now out of business. I understand they got away with hundreds of thousands of dollars of customer money. Please do something to help us get our money back. ************************* ************ *****************

  • Initial Complaint

    Date:05/26/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10-22-21 I placed an online order with them. The order total was ****** and the order number is ****************. About two weeks after I paid, I was notified by bikebandit.com that the parts I ordered were no longer available from the manufacturer. Okay, no big deal; refund please. They never refunded my money and I never received my order. They do not take calls and the ** email no longer responds. I did receive an email from them 11-12-21. I have reached out a few more times, but nothing. I have emails; please excuse all the screen shots. I can forward them to you. Please help, ****

  • Initial Complaint

    Date:05/12/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered product 07/2021 that said it was in stock. . Was told it was on nationwide back order. Decided to wait. After several months I tried reaching out to them to no avail. Apparently Im not the only one who has fell victim to this companies horrible sales tactics. If im not going to get my product after almost a year I want my money back so I can give it to a better company order #****************

  • Initial Complaint

    Date:05/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 11/21 I ordered a set of rims for my four *******, my bank account was charged and I have not received any rims, emails, and can't get through on the phone. I have made many attempts just to contact someone and have been unsuccessful on all attempts

  • Initial Complaint

    Date:05/09/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order for mostly OEM Triumph parts 7/14/21. Got some automated emails saying parts weren't available, and charges would be refunded for those parts. The rear brake pads and wheel bearing kit actually did show up, but nothing else from the $205 order did, or will Several months went by, no refund, no parts, no communication. Reached out on 2/14/22 and again on 2/22/22. Finally today (5/9/22) called my CC company and they were unable to file a dispute because it has been more than 90 days since the order was placed, and because BikeBandit hasn't reached out to me. So it seems BB found a loophole; just ignore customers until the 90day dispute window closes and they can trot off with our money. None of their phone numbers work or are monitored and they aren't replying to emails I've been waiting almost a year to do my 18k service, and now I'll be paying for it 2x Such a shame, when I started riding in '08, I ordered from BB all the time and never had an issue

BikeBandit.com is NOT a BBB Accredited Business.

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