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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/24/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order online with this company in May, 2024. they list that parts are available when they are not. I received an email on May 13 stating my order has been cancelled and my payment has NOT been refunded yet.It is now July 24 and still no refund.when I try to contact company I get no call back, online messaging does not work and phone just goes to a message machine.Business response
07/31/2024
Hello,
I apologize, it looks like you are contacting the wrong company. We are BuyAutoParts.com, and according to the receipt you submitted, you purchased from buyparts.online. Please contact the appropriate company for your refund of cancelled order, or go through your bank regarding this issue. Thank you
******** - **************** Manager
**********************
**************Initial Complaint
07/07/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This company is a straight rip off . I spent $271 on an air compressor kit a week ago I told them it got delivered to the wrong address they confirmed it was the wrong address . I told them I wanted a refund and they have yet to respond .Business response
07/31/2024
Hello,
I apologize if you did not get the confirmation of the refund, but the refund has been issued back to your Paypal account on our end 7/8/2024. This is your Paypal transaction ID for the refund in the amount of $271.79: 8BG2970987921350Y. Please let us know if you need anything else, thank you.
******** - **************** Manager
**********************
**************Initial Complaint
05/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered parts from this company on 2/26/2024 and my credit card was charged $91.37 but no parts were ever shipped or received. Attempts to contact any sort of customer service are futile as the phone number leads only to a answering machine and multiple messages left resulted in no call back. Attempts to contact customer service by e-mail also result in no response. Stay away from this merchant if it is even an actually a merchant. At this point it appears to be nothing but fraud.Business response
07/31/2024
Hello,
I apologize, but it appears you are contacting the wrong company for this issue. According to the image and receipt you provided, you purchased from buyparts.online and we are buyautoparts.com. Please contact the appropriate company for this issue, or contact your bank to dispute the charge. Thank you
******** - **************** Manager
********************
**************Initial Complaint
03/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
We paid a considerable amount of extra $ for next day shipping and there was no effort made to get us our product next day. They make very little to no effort to communicate any effort to make amends to resolve this. Many attempts were made to contact them about trying to resolve and they refuse to make any amends. Very difficult to deal withBusiness response
04/11/2024
Hello *****,
I'm sorry to hear that you had an unpleasant experience with our company. I unfortunately was not able to locate your order with your email or name, can you please provide me with your order details so I can look into this further?
Thank you,
******** | **************** Manager
************Initial Complaint
03/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Ordered a part for my semi truck on February 16 and still have not received it yet as of March 12 2024. Contacted the seller and they haven't even reach back out to me to resolve the issue.Initial Complaint
11/02/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On January 31st, 2023, I purchased a remanufactured part on **** from Car Steering ************* for $279.17. I received the part and took it to my mechanic; I was told the part was not a good part and to claim the warranty they provide so that we could get a new remanufactured part. I did so, then when I got my replacement part for this original part, we realized this part was even worse, it has a bad seal. They had sent me a part that clearly had not been remanufactured, not once, but twice now. So, I reached out to this company to return the part for a refund, and they are refusing to give me my money back for it because its past the 60-day return period.It is past the 60-day period because I had to wait for 1 part to be delivered, then for my mechanic to inspect. Then I had to wait for a replacement part to be sent when we realized that original part was not a good part. Now here we are, with a part that they fraudulently claimed was remanufactured, that is leaking and unusable and they won't give me my money back for it. All I am asking is for a refund so I can move on. They are frauds, claiming they are remanufacturing parts but that is clearly not the case.I have included attachments to provide some insight to me trying to come to a resolution and being unable to do so. I tried to find the original listing, but they have removed it from **** now, so I am unable to get a copy of the warranty and the return policy as they did not provide it upon purchase.Business response
03/21/2024
Hello,
I apologize for any inconvenience. Unfortunately, since the original order was placed 1/26/2023 and you requested a replacement under warranty 10/2/2023 that was significantly past our 60 day return policy. Your order does however have a 3-year warranty, so we would be happy to work with you on another replacement if you need? However as stated, we cannot accept a return on something that old. Please feel free to view our policies as listed on our website at; ****************************************
Return Policy: "BuyAutoParts.com accepts authorized returns within 60 calendar days of the date the product was purchased. All authorized returns must be unused and in their original condition, include all items and components that were included in the original package. Unlike most companies, we do NOT charge a restocking fee*"
Thank you,
******** - **************** Manager
**********************
************Initial Complaint
09/25/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
2023, may june july August bought catalical converter exhaust, Send payement to card ending #****. I never had a card ending in that number. If so please retrive that amound back to BuyAutoParts.Please get in touch with me. I will give you with my new bank account.Business response
03/21/2024
Hello,
I apologize, I may not entirely understand what your asking for. The order has already been paid for and settled, there is no need for a different bank account number. Please advise, if you need anything else. *********************** **************** Manager
**********************
************Initial Complaint
09/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
date of transaction 08/02/23 got a purchase confirmation on order ********************************************************************************** call back response sent Several messages on their website and calls but no response mirror cover purchased amount $82.11 would just prefer refund at this pointBusiness response
09/18/2023
Hello,
I apologize, but you are contacting the wrong company. From the attachment/order confirmation you sent, you purchased this from Buyparts.online, they are a different company. We are BuyAutoParts.com (Buy Auto Parts). From the attachment it looks like you can contact buyparts.online at: ****************************************. I hope this helps, have a great day!
******** - **************** Manager
********************
**********************Initial Complaint
07/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
AC compressor purchased from Amazon on August 15, 2022. AC compressor failed so we used the warranty claim to get a replacement in May 2023. Company policy states there are only 2 options for a replacement. 1 ) You pay $182 after taxes to get the replacement shipped then the $182 is refunded or 2 ) Take the part out and mail it back without having to pay the refundable deposit. Payment was not refunded until almost 10 days after the part was returned to the warehouse. The company had the part for almost 2 weeks before even considering a refund. I had to call to get the refund processed.Fast forward to July 17, 2023 - Vehicle was taken to a mechanic to get diagnosed for ac not working properly. Diagnosis returned that ac compressor bearing was faulty in new ac compressor received from the replacement. I called several times after the 17th and was told that the only thing that could be done was get another ac compressor. I am not replacing the compressor again with this buyautoparts. That would be 2 failed ac compressor in under 12 months let alone 2 in under 6 months. All I would like is the total purchase price of $260.45 refunded to me.Business response
07/28/2023
Hello,
Thank you for your patience. I'm sorry to hear that you are experiencing issues with the replacement compressor you received from us. As stated on our website's Warranty Policy page (link below) the warranty covers fixing or replacing the part only, it does not cover refund on the parts once installed and ran on the vehicle. The parts you purchased 8/16/2022 come with a 1 year warranty, that warranty is set to expire 8/16/2023. As a courtesy we will extend the warranty for one more month giving you until 9/16/2023 to complete a warranty replacement. (Please keep in mind that the warranty does not start over again with the replacement part, the warranty is from date of original purchase.) I've also left notes on your account to lower your replacement deposit fee to $50, which is the lowest deposit fee we offer. Please contact us at ************ to complete your warranty and reference your Customer Number when calling: *********.
We have two options for warranty as listed below:
1. You return your purchased item, and when it is received, we send a replacement item. Once your return is received and inspected (usually within 72 hours of receipt) your replacement item will be shipped within 2 business days.2. You pay a temporary, refundable deposit and we send a replacement item in advance. This temporary deposit is fully refunded once your returned item arrives back at our warehouse. We provide you with a free return shipping label to ship the warranty return back to us.
*********************************************Thank you,
******** - **************** Manager
Initial Complaint
06/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a part from this company that was defective. They then required that I pay a deposit in order to have a replacement part sent. It was quite a while before I could have my vehicle serviced and the part replaced. I worked with the business to return the defective part. Several weeks later I received a call from their customer service team in regard to refunding the deposit amount I was required to pay. This call took place on April 13, 2023. I promptly returned the missed call and left a detailed voice message with their team member outlining the information she had called me to request. I did not receive a return call from their team. I have not yet received the refund from this business. The amount is nearly $200. I have reached out to their team by email multiple times in regard to this issue and have received no response.Business response
07/21/2023
Hello ******,
Thank you for contacting us in regards to your refund. We've attempted to contact you at the phone number listed on file (512-XXX-0278) but have been unsuccessful in doing so. Due to the sensitive nature of the contact, we did not send an email. However we needed to verify your address since we will need to refund you via Check, as the credit card transaction is too old to refund at this time. Your BBB Complaint confirms the address we have listed for you as ************** Therefore I've submitted a request to my accounting department to mail the check as soon as possible. So that the proper expectation is given, please be advised that checks are only mailed on Friday's and its too late to go out today, therefore it will go out Friday 7/28. Thank you, have a great day!
******** | **************** Manager
************************
************Customer response
07/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
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Contact Information
9980 Huennekens St Ste 200
San Diego, CA 92121-2968
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Get a QuoteCustomer Complaints Summary
30 total complaints in the last 3 years.
11 complaints closed in the last 12 months.