Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failed to disclose damage not shown on the internet. Purchased it online, got a ride there to pick up my car only to be shown damage done but not disclosed to me. They knew 24 hours in advance I had I told my sales *** via text on Friday that he beat the other cars i was considering and I had made my decision based on everything i saw online. No damage to the drivers door as was sprung on me only after they got me there. My sales *** and i had been texting on this car for a week, which begs the questions, when did Kearny Mesa Hyundai discover the new damage and why weren't updated pictures put on the internet, and why wasn't i sent those pictures of the damage long before i hired **** to spend $100 and drop me off? They knew the day before I had decided to buy this car and failed to tell me about this until I paid someone to drive me am hour there from ****** to drop me off (**** failed to show up so I paid a coworker).Obviously they were counting on me taking it anyway so they bought me $40 touch up paint to ***air what turns out to be $1000-$2000 in damage per several quotes. The sales guy disappeared on me halfway through the process so I had no opportunity to ask anything further as he was already out on the lot with new potential customers. I had to yell and interrupt his sales pitch and finally left the lot with the car (or walk back to ******). I had told my salesman 24 hours prior I was coming to buy the car and was taking an **** down the mountain from ****** to get there. There is 0 reason I should not have been informed of this undisclosed damage before I went there.The position as of today of Kearny Mesa Hyundai management is we showed you the damage, told you that the $40 touch up paint we paid for would ***air it, so you bought it, we aren't responsible for the damage we failed to disclose before you got dropped off. I feel they should ***air the undisclosed, unadvertised damage and do the right thing. The quotes I gave them ranged $850-2000.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** ******* is a *****. I will never buy a car from this dealership! I took a beautiful looking car to get checked and was told it needs $3228.29 worth of repairs. When I asked **** about working with me on these repairs (as I was still interested in buying the vehicle). I was told "the vehicle already has a reduced price based upon the condition of the vehicle." He let me take the car to be checked and after I paid $530 , then he decided to let me know there are issues with the vehicle but he won't do anything about it. He now intends to sell this vehicle to another customer "as is" and not tell them anything about the crack in the engine leaking fluid, the cracked engine belt and other issues!!!

• Initial Complaint

  Date:01/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle in march. 3/14/2024 Was told I would get a discount on installing a side step for the tucson and the glow side trim in the door. The salesman called twice to ask me to do the survey and said that each time the service department was supposed to call. No one did. their email addresses were not ************** I find a damage tag in the glove compartment hidden in the user manual. I send a message online to the dealer and I get a text from an AI pretending to be human. I did not know this was a robot so for 5 days I was being told my information was being relayed. Never got contacted except with more advertising to buy a new vehicle.The lies and deception that the dealership is playing and if you have bought a vehicle then no one wants to talk with you. This is was the last message I sent to the Robot Hey, have not heard anything yet. No explanation as to what that sticker is about, why it was hidden in the glove compartment, why i have been ignored this entire week, subjected to spam emails to buy a car. This sticker was discovered 12/31/2024 and that was when I first reached out to the fake human. I have remained calm, patient, and trusting that this is my hyundai dealer and I have sent people to this dealership. This experience is turning around the good feelings I had more the initial purchase minus the false promise of the accessory deal and the very long wait for financials to be processed, and the rude and aggresive sales of those unimportant extra warranty products I was required to sit through, which was very uncomfortable. I would like the side steps and door trim fully covered and 7 years of full service oil change to compensate for them selling a vehicle and hiding and not disclosing the damage tag. Short of that I would like an exchange for a new vehicle that has not had assembly damage.

  

  Business Response

  Date: 01/07/2025

  Good morning Mr. **************** are sorry about your negative experience and then finding this sticker.  We investigated the delivery of this vehicle form the factory and discovered that it was initially allocated to another dealer,and we got it via a dealer trade after that. 
  
  To be proactive we reached out to Hyundai Motor Manufacturing about this tag, as it appears it may have been put in the car during shipping even though there is no direct identifying information on tag (i.e. vin# or order#).  Either way typically dealerships are not privy to what happens during the shipping or manufacturing.  Hyundai Motor Manufacturing informed us the Hyundai Consumer affairs will be in contact.
  
  Regarding your negative experience with correspondence in writing, we want to help by giving you and installing the Side steps/glow side trim accessory you are requesting as compensation for your time.  The Side steps come in two different colors black or silver, which color would you prefer?   Then we would like to schedule an appointment at your convenience when the parts arrive and there is a technician available.
  
  Look forward to helping you get the side steps installed and once again we apologize for the time you spent.  Please contact me directly.

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have bought a 2017 *** 440i Xdrive for 24000$ back in April 2024 and I paid for this car in cash in full. I still have yet to get my car title. I have called this dealership countless of times in regards to attaining my car title and even with them promising theyve sent out the title to the dmv, it still have yet to come to my house.

  

  Business Response

  Date: 12/03/2024

  Mr. ****,

   

  It is my Sincere apologies that it has taken this long to get you your title.  We have fixed the issue and I have ***** the title to you, and you should have it by the end of the week.

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 2015 Hyundai Sonata to Kearny Mesa Hyundai for a manufacturer recall in November 2023. Following the service, a recurring check engine light issue emerged, despite no prior problems with the car. Despite multiple return visits, diagnostics, and part replacements, the root cause of the issue remains unresolved.Communication with Kearny Mesa Hyundai's service department has been challenging, with unanswered calls and delayed responses adding to the frustration. In February 2024, the service department suggested an o2 sensor replacement under warranty, but the check engine light persisted.On April 17, 2024, I met with the service manager, whose behavior was dismissive, unprofessional, and aggressive, further diminishing my confidence in the dealership's ability to address the issue.I am seeking resolution through the Better Business Bureau, including reimbursement for unnecessary repairs, compensation for inconvenience, and the substandard service provided by Kearny Mesa Hyundai's service department. Supporting evidence, including a detailed timeline of events, invoices, and communication records, underscores my efforts to address the issue and the inadequate response from Kearny Mesa Hyundai.

  

  Business Response

  Date: 05/21/2024

  False accusations and aggressive behavior from ***********************. Long story short, ************** has had his vehicle worked on by independent service facilities prior to bringing it to us. There are ongoing issues with his vehicle that we diagnosed. When we share the findings and give an estimate ************** states we are not qualified to his liking when we give him our findings. His vehicle comes to us after other repair facilities work on it and it is of our professional opinion his car has multiple issues. When I met with him this week, he was combative with my service advisor and myself to the point I told him that we will no longer service his vehicle and asked him to leave. ****************** behavior has been aggressive and combative each time we deal with him. There will be no refund for services performed on his vehicle as each repair performed were justified and remedied. The ongoing problems with his vehicle are not due to improper diagnosis or repairs from us but rather perhaps due to improper repairs recommended or performed by other service facilities. 

  Customer Answer

  Date: 05/22/2024

  In response to Kearny Mesa Hyundai's message, I must clarify several points. While I did utilize independent service facilities for repairs, all parts were sourced directly from Hyundai, ensuring the use of genuine Hyundai parts. However, despite this, my vehicle continued to experience recurring issues, suggesting potential faults in either the parts or the initial diagnosis by Kearny Mesa Hyundai.
  
  Regarding the accusation of aggression, it is important to note that my frustration stemmed from the persistent issues with my vehicle and the lack of clear communication and resolution from Kearny Mesa Hyundai. My aim was to find a solution, not engage in conflict.
  
  Moreover, the dealership's diagnostics were inconsistent and contradictory, indicating a lack of confidence or consistency in identifying the root cause of the issues. Their varied diagnoses, including faulty injectors, a malfunctioning O2 sensor, and eventually a leaking GDI fuel pump, suggest a failure in their diagnostic process. Additionally, the $900 diagnostic fee yielded no definitive or lasting solution, further highlighting the inadequacy of their service.
  
  The claim that repairs performed by other service facilities were improper is speculative and lacks evidence. The fact remains that my car continued to experience the same issues even afterHyundai performed their own repairs, suggesting a potential failure on their part to accurately diagnose and fix the problem.
  
  The final interaction with the service manager was particularly troubling. His unprofessional and dismissive behavior, including interrupting me, making condescending remarks, and ultimately expelling me from the dealership, is unacceptable.
  
  In conclusion, I have been patient and cooperative despite the repeated issues and poor service. I seek accountability and resolution, not deflection and unfounded accusations. I urge the BBB to thoroughly investigate this matter and ensure that customers receive fair and professional treatment.
  

  

  Business Response

  Date: 05/23/2024

  I have agreed to refund ************** $522.81 which is the total sum of his one-time service payment history.  My customer relations manager left 2 voicemail messages and an email for **************.

  He is not welcome back here at Kearny Mesa Hyundai for future service on his or any other vehicle due to his aggression and fabricated stories. 

  This will conclude any further discussion or contact between ************** and Kearny Mesa Hyundai.

   

  KMH Management

   

  Customer Answer

  Date: 05/29/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I want to make it clear, I have never been aggressive or combative. The service manager is the one who got out of his seat to stand right in my face while trying to have a conversation, he is mistaken about what aggression is and may need additional training. I waited eight months for resolution on my car, leading me to seek answers from BBB. Despite this, my car still has a check engine light on. Hyundai refuses to acknowledge their responsibility, despite the light appearing only after they had my car. 

  
  Regards,
  
  ***********************
  
   

  
  

• Initial Complaint

  Date:05/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan. 29, I took my car to Kearny Mesa Hyundai after it was broken into. I asked them to cover the passenger side window, since the window was shattered and rain was in the forecast. I was told that the window was covered with plastic.After 3 weeks of back & forth with USAA, we settled on a repair of $1697 plus tax. The repair was completed on Feb. 26. That day, my service advisor informed me that rain had entered the vehicle despite the *************** They said: We believe the insurance company will cover it but I will make sure you are taken care of if they do not., which I thought meant I would not be charged for the damages.Mold grew on the passenger floorboard & under the seat. USAA stated it was Hyundais responsibility to cover the cost of the damage. My Hyundai service advisor replied that the damage was not due to negligence because they taped up the window before the storms, and the problem would not have happened if my car wasnt broken into. My service advisor said they already spoke to the service director and KM Hyundai would not take responsibility for the water damage.The mold ************************* was $225. I asked Hyundai to split the cost with me, and they applied a $100 discount. I was upset that they charged me anything for it, given this was due to a lack of care on their part. On March 1, I picked up my car from Hyundai. My check oil light came on; I went to ********* and there was no oil left in my car. Hyundai had performed a full inspection of my car and the oil had been marked as Checked and OK at this time.I am shocked at the lack of responsibility from KM Hyundai. The water damage absolutely occurred due to negligence, yet I paid for their error. I hired a detail service and got mold testing kits; mold was still present in my car. The mold will be a part of my car for the rest of its life and will have to be reported in the Carfax, making it difficult to sell in the future. I will never take my car to KM Hyundai again.

  

  Business Response

  Date: 05/13/2024

  While it is unfortunate the vehicle sat so long waiting for customers ***************** to approve repairs and we had an extremely heavy rain season, we did cover and tape said window several times.  We cannot control the weather while sits for several weeks. We do not have the luxury of parking all customers vehicles indoors. We also had a difficult time reaching the customer. As notes on her invoice, we had no email or phone number to contact her for quite some time. We did offer $100 toward the detailing of her vehicle. Cost of repairs has no bearing in this complaint as it was authorized and approved by USAA insurance company.

  Customer Answer

  Date: 05/16/2024

  This response is not completely accurate, so I would like it to go on the record that the business DID have my phone number, as I provided it when I dropped off my car. I called my service advisor and let him know that the cellular service at my house is spotty so I was not aware of any missed calls, and therefore we communicated via email moving forward. Bringing up communication issues is another failed attempt to put the blame on me.

  My car was neglected for long enough that mold spores grew on the passenger floorboard. It went through several services (window repair, ignition repair) and not one person cared enough to report that water had gotten in. The fact that I was expected to pay for this cost is absolutely appalling.

  Any small business would show more care for the customer and for their reputation, and immediately accept responsibility and pay for the damage. But somehow Kearny Mesa Hyundai can't cough up $225 for a mold detailing service? And I have to go back-and-forth several times before getting a $100 discount? Clearly this dealership doesn't care about their customers. I should have read other reviews before taking my car here; there is a clear pattern of Kearny Mesa Hyundai failing to care for their customers.

  I do not expect any more response from this business; I only ask that this response goes on BBB's record.

  

  Business Response

  Date: 05/17/2024

  We are a bit confused. We have responded to and acknowledged the customer's concern. We are happy to reimburse the $225.00 even though she states she doesn't want anything from us. We will do the right thing to satisfy the customer, we just need to what that is? My customer relations manager ****** called the customer on 05/16/2024 and got her voicemail where we left a message to please call us. We have had no response from customer. 

• Initial Complaint

  Date:04/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2017 Hyundai Azera I bought brand new and only had a little over ****** miles on. It had a defect with the transmission. I brought it into the dealership on September 1, 2023. It has been at their dealership for nine months. I just received notification that the car was ready and when I went to pick it up, there was damage to the front end of the car. Due to the length of time it was in the dealership. I requested a bumper-to-bumper inspection to make sure that there were no problems because the car has been sitting for so long when I bought the car. It had a 10 year bumper-to-bumper warranty on it , I asked them to extend the warranty for just eight months due to the fact that I have not been able to use my car and it has been sitting at the dealership for 9 months to to a delay in receiving parts. They refused to do extension on the warranty now my car is in the body shop getting the repair work so its even more time and nobody seems to be the slightest bit interested in providing me any type of resolution with the warranty and I am furious. Back in September, I approved some work when I initially dropped it off to the tune of a little over $500. I think its only fair that they observed this cost for all the time that Ive waited and wasted waiting for my car. I do not have any faith that they perform a solid work on this car at this point I would like your help resolving the matter.

  

  Business Response

  Date: 04/26/2024

  We acknowledge these minor scratches to the front bumper due to the vehicle being here for seven months waiting for a transmission from Hyundai. The transmission was on backorder until last week when received it. We have left a message for the customer stating we will repair the front bumper at no cost to customer. As far as extending any warranty on the vehicle that would be between Hyundai corporate and the customer. Dealers have no access or authority to dictate any changes on the factory warranty.

   

  *************************

  K M Hyundai Service Director

  Customer Answer

  Date: 04/26/2024

  *** never dealt with this ***************** who responded. First, my car has been at Hyundai Kearny Mesa for NINE (9) monthsnot 7.

  Second, my car was returned to me after 9 months of no communication or updates (with the exception of the day the part came in) and when my car was retuned, it had 9 months of filth and grime on it, not to mention that they obviously didnt have my car somewhere where it wouldnt get all scratched up. 
  they need to stop downplaying this mess and stop acting like they are doing me a favor.

  since they refuse to extend the warranty the least they can do for all my time and aggravation is absorb the $500 charge for the work.

   

  

  Business Response

  Date: 04/26/2024

  I spoke with **************** again today at 12:30pm and assured him I will make sure his vehicle is returned back to him next week with the bumper repaired, the car fully detailed and I will absorb the $500 maintenance bill for his inconvenience. He agreed to my offer, and we will have the car ready late next week.

   

  *************************,

  K M Hyundai Service Director

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 23, 2023 Took my 2016 Hyundai ******** to Dealership to get - Recall ************* Update fixed. I picked up my car and at stop sign out of parking lot, my car stalled. Check engine light came on. Took it back to dealership - got crankshaft sensor replaced. Got charged $791.73 for services (see attached invoice)Now, December 16, 2023 - car broke down with engine light and oil pressure light on. Had to get towed home and called mobile mechanic which gave me diagnostic with code: P1326 related to ECM. Needs to be towed to the dealership to get repairs for Recall, my car is undrivable at the moment.

  

  Business Response

  Date: 02/13/2024

  Good morning,

   

  Attached is the repair order showing the customer came back in and the car was repaired at no charge to the customer.

   

  Thank You.

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my Hyundai Sonata Hybrid in to the service department on 8/8/22. I let them know there was an issue with the Hybrid system because that was what came up when my car stalled. A few days later they called me to tell me that they would need to replace distributors and that would cost $750. The car still would not start. They then called me the week after that and said that they had to replace a 12 Volt battery that would cost $1500. The vehicle issue was still not resolved. They then had my car for over a month and could not diagnose what was wrong with the vehicle. They expressed that they were in communication with the Hyundai ********************* to get assistance with diagnosing the actual issue with the vehicle. During that time I had to find my own transportation because they specified that these services were not covered under warranty. After 5 weeks of the dealership not being able to give me any information, they finally got back to me to let me know that the ********************* said that they need to replace the Hybrid battery, which is covered under warranty. They then provided a rental car for me, because they said that the parts may take months to come in. The parts came in and the vehicle has been fixed. If the Hybrid battery was replaced in the beginning the other services would not have been necessary. They were not working because of the Hybrid battery malfunction. I should not have to pay for services that should not have been done in the first place. I asked the Service Advisor (*********************) if the Hybrid battery effected the other parts that were serviced, and he said yes. I paid $1785.27 to get my car out of the dealership. I would like to be refunded, not only because services were done that were not necessary, but also because the service I received was terrible. I wasn't even called to let me know that the battery had come in. I had to constantly call them.

  

  Business Response

  Date: 11/09/2022

  Dear **************-

  Thank you for the concise letter outlining the issues you experienced. As I said in my message by phone this morning, we appreciate your business in the past.

  The Parts and Services you described that were performed prior to the Warrantable item were all done in accordance with the Hyundai Manufacturer guidelines.

  We would be happy to review that process with you as we have it in their ***************** Bulletin outline. You were also given a $206.01 Customer Appreciation

  10% Discount, and also an additional $150.00 Discount from your original $2062.10 billing. If you feel that any of our Services were performed or billed incorrectly,

  you may open a case with Hyundai ************** That phone number is **************.Please feel free to call on me at any time to discuss any further questions 

  that you have at ************ as per my phone message earlier today.

  Thank you for the opportunity to serve,

  ***************************

  General Manager

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my car on February 11th, 2022, from CarMax. I purchased my vehicle with *** care but also had a five-year warranty with Hyundai or ******, whichever came first. Since I purchased it, I have had to bring my car in 3 times for AC repair. Since the vehicle was new and under **** miles, I did not understand why at ****** miles, my car's AC had stopped entirely blowing. When I called Car***, I was instructed to call Hyundai in Kearny Mesa. They had me come in for the first time on July 12th. I received a loaner and was told they would look at my car and see if the repair, once diagnosed, could be covered under warranty. My car service representative was named ******. On July 14th, I received a call that my car was fixed! It was seemingly a wire that needed to be reconnected that was loose. This was unexpected, being that the car was so new. I was told they would reconnect it, and I was responsible for paying. I did express why I felt that I shouldnt have had to cover it because this had nothing to do with anything I did to the car but a malfunction. I did pay cash to receive my car because I didnt want the rental they loaned me to begin to acquire a balance. I spoke with the service manager ***************************, and he said he also agreed I should be refunded but told me it wasnt his side who did refunds but Hyundai USAA. He gave me a case number and sent an email with supporting documents. I submitted my claim to Hyundai USAA on July 18th. On July 29th, my car's AC completely stopped working again.I then called **** and was told to bring it in the following week. On August 1st, I dropped my car off and was again given a rental. My Car representative was then ****. I was told two days later, Goodmorning! it looks like my technician found a resistor to be faulty. as long as we have your authorization for 0 dollars, we can replace it for you. It is a special order part, so it may take until next week to complete. I authorized the labor, and on August 11th,

  

  Business Response

  Date: 10/24/2022

  Hi ************-

  Thank you for your visit and the opportunity to serve you. I have spoken with **** and he did review with me your Service history here.

  The repairs made under Hyundai Warranty did include rental car coverage. There was a repair that was not covered under the Hyundai Warranty

  and that is why your rental charge of $190.02 occurred.

  As a Goodwill gesture we will refund you this charge of $190.02 and also the $175 labor charge. **** will have a check mailed to you.

  Please feel free to call me if you have any further questions or concerns,

  ***************************

  General Manager

  ************