ComplaintsforSan Diego Chrysler Dodge Jeep Ram

• Initial Complaint

  06/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  6-7-2023 $258 Diagnoses on car Misdiagnosed saying my engine was blown when it was only a $45 part needed.This caused me to have to buy another vehicle to get back to ********.Only thing company is doing is reimbursing me the diagnostic charge

  Business response

  07/08/2023

  We have refunded the payment to the customer.  

  Customer response

  07/19/2023

  The professional service techs ( as they were called by the advisor I was using) made a $28,000 mistake. I'm on the hook for for the $28,000 because of the incompetence of the dealership's " professional service techs". All the dealership is wanting to do is pay me the diagnostic fee, which they did, but that doesn't touch the $28,000 s**** the dealership made.Who knows how many more people they've done this too.

  Business response

  07/19/2023

  We can only accept the customers word on what it took to repair his vehicle and as such we returned all charges he paid to our business. We cannot be responsible if he purchased another vehicle and have taken internal measures to make sure this situation does not occur again. 

• Initial Complaint

  06/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 26 I went to *** Diego Chrysler Dodge and jeep to purchase a vehicle. I searched online the day before and filled out application for financing and was told I was approved for the car I picked out wich was a jeep trailhawk. The following morning I recieved a call from ******************* who said he was confirming my application and that my choice was a great one when can I come in and take it for a test drive.we set a time and he said he'd get the vehicle ready for my arrival. A few hours later My son and I arrived via Uber to the dealership and the jeep I chose online was parked right At the front entrance to the show room floor as if it was waiting for me. Via email I recieved a summary basically of financing plan down payment amount and term conditions. Once seated I was informed that was not real. Then told the banks wouldn't finance me for that vehicle without ever trying. After running my credit he came back and gave me a choice of 3 cars none a jeep S I desired. Being that I need a car because I take care of my grandma who is 80 with Dementia I chose a 2021 Malibu after test driving it. My down payment I went with was 5k but I ended up putting ****. And drove off the lot with my purchase. ******************* said if I pay my note on time for 6 months to build up my credit he will get me in a jeep after the 6 months. I paid for my insurance and went about my way, ON June 14th *** sent me an email Thanking me for doing business with him and if I have friends or family in the market for a new vehicle send then his way. At this point I'm a happy customer and was satisfied with my purchase.I spent almost 1k having a alpine Amp and subwoofer installed. On the 22nd I recieved a email from the dealership with a pdf attached with a date of June 3rd. The email stated they had been trying to reach me and to contact them about a finance matter. Wich I immediately did. I spoke with *** and he said the same thing g and I had not recieved any phone calls on my cell or house phone. He said they sent several emails wich was also false because I only had w email o e dated th14th the other dated the 22nd. He said to stand by the phone that finance departme rt was going g to give me a ring but no one ever did. The following morning g I was sitting in my driveway in the car about to head to work when a tow truck pulls in and lifts car up with me in it. He then demanded me to get out and I refused he said it was being repo I was like how I just bought it 3 weeks ago and put down 8k. He became belligerent threatening me even blocking my driveway with tow truck. He said he calling police and I told him go ahead I'm on the phone with them then he drove off. I preceded to leave my house and head to work but he then started chasing me onto the freeway tried running me off the road several times. I laterwent to dealership to find out what was going on. They canceled contract without a valid reason I gave them proof of everything they asked for but still canceled contract. I agreed to bring the car the following Monday and. They will be cutting acheck for my full down-payment t of 8k. They have their car, I still don't have my 8k. Tuesday I was given a check for 300 when I went to pock up my audio speaker and amp. I was given receipts for7700 Ireland. But nothing has shown in my account there's nothing pending. when I attempt to contact dealership I can't get anyone on the phone. I feel discrimination was used against me and. I was treated horribly. I8k is alot of money and I did nothing g wrong

  Business response

  07/05/2023

  Not to get in to too much depth here but this was all created by customer providing fake paystubs which in turn the bank declined to follow through on funding as that was a stipulation of the approval. Money was processed back to her.as  refund back to her cards plus a $300 check for the cash as soon as the car was brought back.

  Customer response

  07/07/2023

  I feel this response they provided is an attempt to slander my Name and Character as a consumer. The Salesman and other representatives at the dealership where not honest and their main objective was to get the sale. I did not Provide fake paystubs, they did not contact my employer, nor did they contact me until the 22nd of June via Email wich had an attached pdf dated June 3rd wich was the 9th day after I drove off the lot. They lied saying they called and sent several emails wich I have never received any correspondence other than a Thank u email from ******************* on the 14th of June then the 22nd  when I responded by calling the dealership speaking directly with *** who still did not inform me of anything other than finance department will be calling within next few minutes wich never happened. The following morning I was about to drive out my driveway for work when a tow truck pulled in and lifted the car with me inside and car turned on. I was verbally assaulted, humiliated and my life put in Danger as this tow truck driver decided to chase me and try to run me off the road from ************** to mission valley. I could have lost my life because the dealership failed to communicate properly. I was told I needed to take care of my financial responsibilities. Wich was to pay my first car note due June 9th. I'm a small business owner of Lashed By *****' and a full time employee as a  digital photo/video editor for **********************************I feel I was discriminated against and when I drove off that lot they already knew what was next, they were taking the car back  regardless of the 8 k I put as down payment. They did shady business for the car sale point blank period

  Business response

  07/07/2023

  Numerous attempts were made to contact, we don't put cars on the street to go chase them around to get them back and she knows why we had to get car back. As far as everything else we will let that sit as we have proof. and this just looks like it will never be resolved. Money was refunded.

• Initial Complaint

  05/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July/Aug of 22 came in due to an issue, my dashboard lit up and slowed to a crawl. My app also showed charging system failure. And engine malfunction robe/injection system failure. Was told it was fixed, happened again. took in on 8/15/22 was told it needed a turbo and it would be a couple of weeks waited months. No call backs no follow **** even when leaving messages to managment and supervisors because no one was ever available. I got jeep wave involved and it so happened the day they called the part had come in. 12/14/22, brought car in. after waiting months I was contacted by ***** who had helped me and told that they couldnt replicate the issue and that it was overheating because I had placed 37 inch tires. I explained that the vehicle never over heated sent him pictures of my dashboard and app which show what it looked like when the issue happened, he said he would pass on. Talked with him after he said they were going to change battery but it was not in stock. Fast forward to April I now get a call from a Santo and told that there was no battery being replaced and that the jeep was given code P0299 (this code has nothing to do with heating) and that the thought from mechanic and his manager was that it was overheating due to large tires.They did not want to change the turbo any longer because if the part was not broke they would have to pay for the part themselves. I explained what I had explained many times to many people and added that if the vehicle was overheating then the system is also not working as I received no warnings or overheating signs as per the manual and the app under engine hot oil never showed there to be an error either( I was told to add external oil cooler). I have many details, dates, pictures available but unfortunately not enough room to paint a picture of how its taken over a year to get absolutely nothing done on an issue that has happened 3 times before 8/15/22 appt.Whatever it is, its a safety concern for my family.

  Business response

  05/16/2023

  I would like to start with an apology for this issue, now that has been said we would like to address the issues. We have found that the vehicle did not need a turbo the PO299 turbo charger under boost code was related to the engine oil temp being to high which is what caused the code to be generated. It was told to us that this warning has occurred in the past by the customer. We inspected the vehicle and it does have modifications such as a lift and 37 inch tires which we also discovered were not calibrated so the vehicle is traveling around approximately ten miles per hour faster than what the speedometer is showing. During multiple drives we were able to duplicate the issue of the oil temperature rising above normal operating temps. We could not find fault in the vehicle and or the turbo assembly. We recommended that if the vehicle continues with this condition it would be wise to add a secondary oil cooler as it has the factory one however it is not designed for the extra modifications on the vehicle. We recommended the customer take the vehicle to where the modifications were installed and have them add the additional cooler, as Mopar does not offer one. The battery situation we will cure , however at the present time batteries are backordered , but the district rep will authorize aftermarket batteries since Mopar currently is out of stock. We again apologize for ************** having these issues .

  Customer response

  05/20/2023

  Here are the facts: I brought my car in three times for the same issue. Initially, I was told it was the Diesel Regen and the mechanic forced it. On Aug 15 2022,I brought back in because vehicle stalled again, I was informed that the turbo needed replacement. They test drove those times and never did they say it was an overheating issue. During the turbo replacement (Finally) on 3/23/23 I was told it wasn't the Turbo. The assessments were made by the service provider, not me. Furthermore, the battery issue was only mentioned on March of 2023, despite it being shown in the app picture as an issue since August of 2022. I want my vehicle fixed for safety as it has stalled on the freeway and lost power 3 times. The service provider claims the vehicle overheated, but according to the manual, the Oil Temperature Warning Light should have indicated that, which it didn't. The warning systems and vehicle health system also failed to detect overheating as an issue. The problem is not the car overheating, but rather stalling, failure to turn on, and the illuminated codes and lights I submitted. I would like to get this clear, I never mentioned the car was overheating or was that ever the issue, review all of the work orders and none will show that. If you need a copy I can send them to you.

  Business response

  05/31/2023

  I am not sure what the resolution is , but we seem to being going around and around. What we have discovered is the oil temp is rising which in turn is causing the check engine light to come on setting the P0299, we have test driven multiple times without once having a stalling issue and or losing power.

• Initial Complaint

  02/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 10/3/22, I purchased a vehicle from *** Diego Chrysler Jeep Ram. I purchase GAP insurance and the service warranty with my purchase but expressed that I would be possibly paying off the vehicle and if I would be able to cancel if I needed to. I was told that I could cancel at any time if needed. Fast forward, I paid off my vehicle within ****************************************** anyone by phone several times. I was unable to speak with anyone regarding cancelling my GAP insurance or service warranty. I kept being told someone would call me back. I was finally able to speak with someone on 10/28. I asked to cancel my GAP insurance and Service contract and I was told that the forms would be emailed to me. I asked who I was speaking with, but he would not tell me. He would not give me his name when I asked. All he would tell me is that I was speaking to the finance department. On 10/29 I emailed ***** at ********************************************* requesting the forms to cancel my warranties. But I never received a response. On 10/30 I made the 1 hour drive to the dealership to request a cancelation in person. I spoke with ***** (******************, the finance manager in person to cancel my warranties. He gave me two cancellation forms and explained that I had to fill it out with proof that I paid off the vehicle and then to email it back to him. I sent all the required documentation to ***** (****************** at ************************************* on 11/2/22. He replied via email that it was forwarded to their business office. I requested by email an update from *********************** on 11/18/22 and again on 12/5/22. I did not receive any response. As of today, 02/07/23 I have yet to receive my refund from my cancellation or any contact in regards to the cancellation of my GAP insurance and Service warranty. I want my refund for both warranties dated from 11/2/22.

  Business response

  02/14/2023

  ***** was contacted by ************************* everything was cancelled and processed and we are currently waiting to receive her refund and as soon as we do it will be sent to her promptly. It does take some time.

• Initial Complaint

  01/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my car 10/4/22 and was issued temporary license plates which has now expired as of 1/2/23. I have been to *** twice and they have explained to me that the dealership has paid the registration but has NOT submitted any paperwork leaving my status in pending. I have been into the dealership in person twice- the first time was my credit union informed me that the dealership did not list them as the title holder, the second time on 01/06/23 per *** instructions. On this date I was told " if I get pulled over registration will show current." I was told by the finance department that they can not issue me another temporary license plate with valid expiration date. Phone calls are purposely hung up on, the finance line is disconnected, and promises to return calls are not made. The dealership told me if I get pulled over police officers can see registration is paid for, however I can not park my car on any public street or at my work which is city parking or I will get a ticket. The dealership claims all necessary items were submitted, the *** showed proof the registration fee was paid 10/26/22 but no other required paperwork has been submitted and further instructed me to to file a formal complaint on the dealership with them at the ***. To this day, the dealership will not cooperate with me with submitting required items to ***, or follow up on communication with me directly so I can receive a valid license plate, rendering me at risk for getting pulled over while driving, and ticketed while parked publicly.

  Business response

  01/10/2023

  We literally just got a signature we had been trying to get from previous owner and it will be to you tomorrow and we are truly sorry for the delay. Please reach out to me if there are any issues tomorrow. If you have moved please let me know. We will reach out to you today. Having trouble attaching reg i will try forwarding to your email if we have it.

  Customer response

  01/12/2023

  I believe your dealership to be participating in title jumping and with holding that information from me. Why would a signature be needed from the previous owner three months after I purchased the vehicle?

  Business response

  01/12/2023

  Not sure what title jumping means but we missed something on a 262 and needed it to process paper work and it took a little time nothing intentional by any means. Sometimes mistakes are made and unfortunately it affected timing of your registration for which we are deeply sorry. You should have received it in the mail yesterday. 

• Initial Complaint

  01/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  If I could get 0 stars I would. Let me start by saying this place use to be great and provide great service. I had an electrical issue with my Wrangler that no other dealer was able to find the issue until i came here, which caused me to come back the next few years. However, the last two times have been a nightmare. The first issue arrived when I returned to pick up my vehicle for a oil change/rotation and safety Inspection. When I got into my vehicle the flat tire indicator was on and I checked the pressure and saw one tire was flat and had a large vehicle sized bolt stuck in the tire. They of course denied it happened there even though their pre-inspection drop off didnt note or did they seem to notice when they rotated the tires, on top of that they said my brakes where in need of changing. Shady/suspicious. They also said my brakes needed changing, so i went and got pads and went to do it myself and noted my brake pads had hardly any wear, additionally no other service after at other more reputable locations noted anything about brakes. Now again after giving this location a try they do the same thing again, surprise surprise, my brakes magically need changing and instead of popping one of my tires they decided to ransack my glove box and center console. I assume for my wheel lock which I left out and visible and told them where it was located, but it was very nice of them to pull everything out and leave it eschew in my vehicle or put things back where it went before. They were even nice enough to leave their own trash in my car. Im still finding things they took out left under or between seats. Avoid this place at all costs, especially when there are multiple other dealers or more reputable mom and pop shops. The only hope is the BBB gets wind of this location and shuts it down.

  Business response

  01/20/2023

  We have agreed to refund the customer for the oil change and the rotate.

• Initial Complaint

  11/30/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Thank You for your assistance!My name is *** and I brought my car to the dealership for a safety inspection prior to donating it. It has been regularly serviced at this dealership and had no major issues at all.I received a message that the car was ready for pickup and was presented with a bill for over $6,000.00 I was never informed of these charges and did not approve such costly repairs!I offered to give the car to the dealer in lieu of payment. The credit card company has been notified of this situation and payment is on hold.I'm retiring from nursing soon and cannot afford this unexpected expense.The car remains at the dealer.Please help.***

  Business response

  01/19/2023

  Hello. Regarding ***********************. I spoke with him 01/16/2023 and are working on ensuring his vehicle is back to normal by addressing the concerns he brought it in for. We replaced the battery due to going bad from sitting here and will test drive tomorrow that vehicle is good to go. Once he comes back, we agreed that we will refund him half his costs of the $6000 plus bill he already paid for.
  Thank you.

  Customer response

  02/15/2023

  My apologies that concerns and issues  continue to arise.
  
  Communication by the dealer has always been the issue and this continued lack has caused signigicant financial and emotional upset.
  
  Your reassurance that a credit will occur was strong and welcomed as a receipt toward the card was issued.
  
  A check was then left at my door and after calling and for nearly a week and being told nothing was pending, the cashed check was applied toward the long outstanding bill...then the check was stopped and credit applied to card.
  
  More lack of communication.  More upset.  More uncertainty. 
  
  I should not have offered to pay half to only settle and move on after months of waiting, unauthorized charges in the thousands and a dismissive and defensive manager who is no longer employed at the dealer.
  
  As a senior citizen whose good intentions with this car were met by a family member suffering a stoke along with these unauthorized charges and on-going issues adds more insults to injuries.
  
  I need to trust again.  
  
  In your opinion, are we subjectively  dealing with a "good old boys" club or
  objectively does this warrant legal scrutiny ?

  Business response

  02/15/2023

  Hello. I am confused on what is going on now. We refunded the customer via Credit card for half the amount after waiting for over a week for a refund check. After speaking with customer, he was finally happy it was all over. That is where we last left it as. Thank you

• Initial Complaint

  10/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a vehicle from Jeep/Chrysler in 2019. Come 8/2022 the vehicle had a problem with the brake booster, had to make an appointment to bring the vehicle in to be serviced. Dropped vehicle off on 8/15/2022, service center advised it should only take a couple days to fix, we constantly had to contact the service advisor to ask for updates on our vehicle and when we could pick it up. We were finally able to pick up the vehicle on 9/8/2022, almost a month after we had dropped it off for service, again the communication was horrible, we felt we were continuously getting the run around and different answers on when our vehicle would be ready. We had to hold firm on getting a rental car from them. Fast forward to 10/2022 we have been trying to contact the service department AND managers on duty reference an issue arising with our vehicle from a repair they did (vehicle now smoking) and we are not getting a callback from the service center or the Manager of the business. We need to communicate with someone at the business to see when we can bring our vehicle in to be looked at reference the issue arising from a previous repair and no one will answer the phones or return phone calls.

  Business response

  11/02/2022

  **************** has been contacted and has an appointment for tomorrow

• Initial Complaint

  10/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I dropped my car off for diagnostics and repair on 09/27/2022. It took a few days for the diagnostic to be completed. Once they were completed, I asked what the warranty would cover. The service rep said he would inquire and get back to me. I got no response for days even after multiple calls, voicemails and texts. Once I finally got a response, the response was, oh I didn't get to that yet. So he would follow up. Again no response for days even after more calls, voicemails and texts. I finally got a update after multiple attempts of communication and the tech said what the warranty would cover and I aggreged to the work. That was on 10/06/2022. The last update I got was on 10/10/2022 saying they had no update and that they would have an update on to when my car would be ready that following thurs or fri. (10/13 or 10/14). I have again called, left voicemails and texts for an update on my vehicle with absolutely no response. It is now 10/20/2022 and I still not have heard from them. I have had to rent multiple cars through this whole ordeal to get to work and still have no idea when my car will be ready. It has been a NIGHTMARE dealing with this and all I am asking for is an update on my car.

  Business response

  01/20/2023

  called customer today and left a voice mail.
  

  
  

  Customer response

  01/27/2023

  Hello,
  I havent received follow up communication from the business. I had a voicemail that was left (from *******) on January 20th at 1:36pm. I didnt receive the voicemail notification on my phone until Sat (1/21) morning for some reason. I called the phone number back Sat right after I listened to the voicemail at 10am. There was no answer, so I left a message. I called again Monday morning and left another message. I still havent received a call back. So I called again today at 9:28am and left another message for a call back. I also have another contact I was working with trough the warranty company, he left me a message a few weeks ago and I have been calling multiple times and have left multiple messages for a call back to him (******) as well with no response.
  

  
  

  Business response

  02/15/2023

  WE HAVE BEEN PLAYING PHONE TAG FOR THE LAST SEVERAL WEEKS. I REACHED OUT AGAIN 02/15/2023 VIA TEXT.

• Initial Complaint

  10/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  6/16/22 Dropped jeep off transmission problem wasnt going into reverse. No transparency horrible costumer service also with mopar.a couple of weeks later said needs new transmission and sending the request to the warranty department. So he said they ordered the part they were waiting for the part four weeks I decided to go on to my Mopar Warranty to see if the parts been order I havent yet they said they have a three day window to respond to there request they Wanted-digital imaging of transmission to finalize the claim. I called and told them and nobody would listen I called the general manager told him he said h*** take care of it and Ill talk to his staff and will keep me informed with everything told him that the claim will be expired the next day if they dont send in the info.( The claim canceled on the 1st the 18th of the following month they finally submitted the images First claim submitted 6/28-Closed 6/30 kept lying saying parts are ordered but not back ordered,I wanted a loaner or to rent a car they did nothing to help me and said I wasnt covered because parts have to be back ordered and mine were not. Out of pocket I paid for car *** hundreds of dollars and they lied the whole time I did finally get a loaner 4 days had to bring it back. Because the deal was made. (I had more documents on my files if needed)Next claim submitted 7/15-7/18 decision was made to buy me out and terminate my lifetime warrenty and paying me out 7884.00.Today is 10/3/22 and no check, no help,no nothing. Ive called and talked for hours getting no answers. Nobody can help me and Made me feel like a nobody.They dont care at all.. Im still ******* and waiting for my money to get my jeep fixed!! Horrible experience Im still going through. If I could I would want them to pay for my suffering with all the lies nobody has taken responsibility.No accountability.nothing!! They dont care!I have bought many cars through them, I will never again!!!

  Business response

  10/05/2022

  Hello,

   

  **************** is waiting for a refund check from the manufacturer, not the dealer. The dealership has tried to intercede on her behalf, but have been met with the same lack of information that she has. We have been told it is being processed and cannot even be traced until 45 business days have elapsed. We are currently at 34 business days according to the manufacturer.

   

  Thank you

  Customer response

  10/17/2022

  Mopar warranty ( I had a life time added care plus warranty) canceled my warranty without even talking to me and told me they were going to buy out . Check written out to me but its going to the dealership( why? Have no idea??)August16 the check was sentthey have up to ***** work days to send the check . I called Mopar and they told me yesterday that if the check isnt there by then they would reissue a new check and the process would start all over. Im beyond speechless mopar no communication at all..any answers the ** at dealership??nothing 

  And Mopar u cant talk to anyone there. *** spent hours on the phone trying to get answers but nobody has a clue. Its unbelievable to me that a major corporation has no transparency, lied to me, Ive been carless waiting for this money to get a new Transmission for months

  They couldnt even offer a car rental. They lied and said I couldnt get a rental because the parts were not back ordered. ( they were never ordered) im not satisfied at all I dont want this closed.

  Business response

  10/17/2022

  Good afternoon, our response is the same. **************** is waiting on a check from an entity other than San Diego CDJR. We have attempted to expedite this process on her behalf using every tool available to us, but ultimately, we have no control over the process or the duration.

  Customer response

  10/18/2022

  *****************,

  Through out my experience at your facility  u as the General manager always returned my calls. I appreciated that

  . After we talked the first time u told me U were going to talk to your staff and will make the deadline the warrenty **** is asking for 

  Min hi *** called back and you responded by telling me that you talk to your staffAnd they want to be any more delays and transparency with any information we have and how is it guarantee me this would be done well that deadline came by Anns here we are

   

   

   

   

   

  guaranteed me no more delays, your team will be very transparent 

   

   

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩