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Business Profile

Online Retailer

Jerseyloco

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 50 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/17/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered three jerseys. I only received two of them. And both jerseys were messed up. There were stains, sewing was messed up, and they sent a jersey that was too small. I have contacted the company by email and phone number multiple times. They have refused to do anything to fix this. In fact, the company has failed to return all phone calls. Email responses have been extremely limited, and most emails are ignored. I have attached my order confirmation email and pictures of the damaged jerseys (that I actually received).To make up for this, the company needs to ship the missing jersey.They also need to replace both jerseys that I already received by sending the correct fit, better quality, and no stains.

  • Initial Complaint

    Date:04/28/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 jerseys originally on 11/26/22. After not receiving any update on order status or shipping I initiated contact with the company to inquire on status. After several communications trying to get tracking information my order was delivered 1/13/23, however only 2 jerseys were included and the ********************** was not. I reached out several times following this via email and voicemails without any reply on solution. They did not provide packing invoice with shipment as well.

    Business Response

    Date: 05/11/2023

    Hi ******,

    We are sorry to hear you had issues with your order, as that is definitely not the experience we want for you. It seems you have already initiated a dispute for your purchase with your bank. Moreover, you disputed the ENTIRE transaction, rather than just the amount of the 1 single product you claim is missing. As you claim you did receive 2 of the products, you should not have disputed the entire amount that includes the products you did properly receive and keep. Although we do not condone these kinds of action, we completely understand your concerns, frustrations and where you are coming from. We are nonetheless, going to make an exception and trust you in good faith. We have generated a special promo code for you to order another jersey (replacement) free of cost to you, and at our expense. Please add a jersey of same value of your choice to cart and enter your same email at checkout: ************************
    Along with also entering the following promo code: *************

    Should you run into any issues or questions regarding this, please do not hesitate to contact us via email. Attaching images of the issue would also help us assist you and tackle the problem much quicker. We appreciate your support and understanding!

    Thank you,

    Customer Answer

    Date: 05/12/2023

    The originally purchased ********************** is not available. I require a refund for this ****** (and not a coupon code to buy another jersey only to have to pay shipping and also no guarantee that a jersey will even be delivered) since this company does not allow returns and does not reply to emails or calls about a solution. 

  • Initial Complaint

    Date:04/03/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Napoli soccer shirt on 11/20/22. The order number is Order # *****. The shirt did not reach me until 12/31/22 and, when it did finally arrive, unfortunately the shirt was too small. I informed Jersey **** that I wished to return the shirt, and they give me the address to which it should be returned. I paid to ship the shirt, which I sent via **** on 1/5/23 (tracking number **********************). I got a delivery confirmation that the shirt arrived on 1/7/23. So, per Jersey ****'s stated policy, I did everything I was supposed to do to get a store credit.I then ordered a larger size of the same shirt, Order # ******, which I paid for separately. That arrived without incident. I actually opened an account for this purchase, which I did not for the first item, which may be at the root of the problem. Perhaps Jersey **** cannot associate Order # ***** with my account and thus be able to issue a credit, however, I find it hard to believe that the company cannot figure out that both orders were placed by me, as the same credit card was used and the items shipped to the same address.I would have hoped that, since I had returned the original shirt at my expense and purchased another item from the store for the same price, that the company would honor their side of the deal and issue a refund or at least a store credit. I have tried emailing and phoning the company many times but I get no helpful responses. I have never managed to speak to a live person! I have attached a PDF of the emails that have gone back and forth, though most of they responses seem to be "canned" replies. These clearly show the time line and my efforts to get them to do the right thing. I am also attaching a screen shot of the company's refund policy, which I have clearly complied with.Any help in resolving this issue would be much appreciated,Sincerely,********************************* Account ****************************

  • Initial Complaint

    Date:03/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 3 jerseys on 12-19-2022. When I try to track the order it says it is still being processed. Have tried to call and email multiple times but only get automated response (and no other response after that). My order number is *****. At this point I would just like a refund.

  • Initial Complaint

    Date:01/28/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a soccer jersey on 11/23/22, and it was never delivered. When I emailed, they initially asked me to be patient and shared a tracking number with me. But, the tracking shows a package going back and forth between ******* and LA for several weeks. Jerseyloco has ignored all further attempts to contact them via phone and email. My order # is *****. Thanks,*************************

    Business Response

    Date: 02/10/2023

    Hi ******! We are sorry to hear you are having issues with the carrier and their delivery. This is not the experience we want yo to have nor the one you deserve. We will make sure to contact them as soon as possible to look further into it and see what may be happening. We will make sure to provide your desired settlement of delivery to your chosen address:
    1511 ****************
    *****, ** 95616

    Should there be an issue with the delivery, we will make sure to provide a full refund to your original payment method ending in: 2560
    We will reach out to you as soon as we receive a response from **** to keep you updated.

    We thank you for your patience and understanding,

  • Initial Complaint

    Date:01/04/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Places an order with Jersey Loco on 11/28/22. Was told due to the holidays orders would be received ***** days after shipment. Its 1/4/23 and still nothing. Every time I reach out to Jersey Loco all they say is that their carriers are working hard and thats all. I ordered from several companies during the holidays and not one had issues like this. At this point I would just like a refund. I was charged $49.98 for a jersey I have zero confidence that Ill ever receive.

  • Initial Complaint

    Date:01/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order date 11/30/22 order number 97242:As of 1/1/23 I have not received my order; left several emails and getting the same response (will contact the carrier), no one is answering the phone ; item: soccer jersey $50 ; Company: Jersey Loco ************************************************* *****************

  • Initial Complaint

    Date:01/03/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two shirts from Jersey Loco . My credit card paid on Nov. 28 th in the amount of $89.97 to Jersey Loco . I never received these shirts. I tried emailing and calling but nobody has gotten back to me. I cannot find the order but I did it online and it was for two soccer shirts.

  • Initial Complaint

    Date:01/02/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 21, I ordered three jerseys based on their availability and shipping estimate so that they would arrive before my sons birthday on December 6. It has been over 45 days and there has been no progression in shipping. Twice Ive have received a notice with a tracking number that shows that the package has not been delivered to any carrier. The business has been contacted by me multiple times with email and phone call, but they are not resolving the issue. I would just like my items delivered and responded to. A credit or adjustment based on the misrepresentation of delivery would be appreciated.

  • Initial Complaint

    Date:01/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order with Jersey Loco showing a ********** address when ordering on November 28, 2022. Over a month later and three emails sent to Jersey Loco, we still have not received three jerseys ordered for a total price of $109.99. Tracking information sent but says tracking number not valid that was provided by email. Reached out explaining tracking number is not valid, its been three weeks where are the jerseys? Response was, carriers are working as fast as they can. Rest assured your package is safely on its way. I would like the product I ordered or my money back.

Jerseyloco is NOT a BBB Accredited Business.

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