ComplaintsforHorizon Direct
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Complaint Details
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Initial Complaint
10/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company continues to attempt to charge me for a membership fee that I did not sign up for. I have repeatedly asked them to cancel the membership. And they continue continue to charge my card!!Business response
10/05/2024
Thanks for reaching out.
Horizon Direct deals is a membership service that is available to customers who shop with certain online products. If you have signed up for Horizon Direct through one of our partners (in your case the Best Breath) you should have received an email with your signup and membership info from ********************************************************************.
This service allows you to save between 40-60% at thousands of restaurants around the ************* for delivery or Dine-In and you get your first month of subscription with Horizon Direct, free!
For the Ultra-low price of only $39.95, you will be able to save hundreds of dollars at your favorite stores. These discounts make up for the monthly cost within the first 2 exclusive coupons you use! To get more information on the best deals available for you in your area, visit ******************************************
That being said, after carefully checking your account, all ********************** subscription will not be completed because this transaction was not authorized due to restrictions by your bank which means you were not charged with anything.
We hope this helps! Let us know if we can do anything else for you!Initial Complaint
09/27/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
We noticed this morning looking at our bank statement that a $39.95 charge was listed from HorizonDirect. Never heard of this company before this morning seeing it on the statement. Not sure how they got our information and took money out. I would like them to give it back. We never signed up for anything. Please help us.Business response
09/28/2024
Thanks for reaching out. Horizon Direct deals is a membership service that is available to customers who shop with certain online products. If you have signed up for Horizon Direct through one of our partners (in your case the Splash Foam Spray) you should have received an email with your signup and membership info from ********************************************************************.
This service allows you to save between 40-60% at thousands of restaurants around the ************* for delivery or Dine-In and you get your first month of subscription with Horizon Direct, free!
For the Ultra-low price of only $39.95, you will be able to save hundreds of dollars at your favorite stores. These discounts make up for the monthly cost within the first 2 exclusive coupons you use! To get more information on the best deals available for you in your area, visit ******************************************That being said, we have canceled your subscription and refunded your money. You should see your refund in 1-10 business days depending on your bank. Thank you for contacting us and giving us a chance to make this right!
Customer response
09/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** **********
Initial Complaint
09/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I recently noticed a fraudulent charge on my bank statement from a company called Horizion Direct from 9/16/2024 for $39.95. As I'm looking through my bank statements, I realized I was also charged $39.95 on 8/18/2024, 7/18/2024, and 6/18/2024. I called my bank but they will only go back 60 days. I started to do my own research because I'd never heard of this company and wanted to know how they got my bank information. When the BBB website came up on my ****** search and I was reading the LONG list of complaints, I realized that a purchase for Splash Foam cleaner was the reason I was UNKNOWINGLY signed up for this scam. I was charged 4 months in a row for $39.95. These people are literally given personal information as well as credit card information fraudulently.Business response
09/26/2024
Thank you for bringing this to our attention. We sincerely apologize for the frustration and confusion caused by these charges.
If you have signed up for Horizon Direct through one of our partners (in your case the Splash Foaming Cleaner) you should have received an email with your signup and membership info from ********************************************************************.
This service allows you to save between 40-60% at thousands of restaurants around ***************** for delivery or Dine-In and you get your first month of subscription with Horizon Direct, free!
For the Ultra-low price of only $39.95, you will be able to save hundreds of dollars at your favorite stores. These discounts make up for the monthly cost within the first 2 exclusive coupons you use! To get more information on the best deals available for you in your area, visit ******************************************After reviewing your case, we want to inform you that we have processed a full refund for the Horizon Direct subscription. We truly appreciate your patience as we work to resolve this matter.
Customer response
09/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** *******
Initial Complaint
09/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was billed $39.95 from a company called Horizon Direct for an online purchase I did not make. Fortunately, this purchase was declined by my credit card company. I wish to report this scam company and have no further contact with them. Please cancel all existing subscriptions.Business response
09/24/2024
Thank you for reaching out to us regarding the charge from Horizon Direct. We understand your concern, and we want to assure you that the charge you mentioned did not go through, as it was declined by your credit card company.
We take these matters seriously and appreciate you bringing this to our attention. If you have any further questions or need assistance, please feel free to reach out.
Thank you for your understanding.Initial Complaint
09/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Unauthorized debit from my Credit Card in the amount of $39.95Business response
09/20/2024
We have canceled your subscription and refunded your money. You should see your refund in 1-10 business days depending on your bank. Thank you for contacting us and giving us a chance to make this right!Initial Complaint
08/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I saw a charge to my checking account from ********************** in the amount of $39.95. I have no clue what this company is or how they got my information. I want whatever this subscription is cancelled IMMEDIATELY and the charge refunded to my account. This is INSANE that they are able to get away with this over and over again.Business response
08/28/2024
We have canceled your subscription and refunded your money. You should see your refund in 1-10 business days depending on your bank. Thank you for contacting us and giving us a chance to make this right!Initial Complaint
08/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
8/23/24 was charged &***** against my debit card. I have never heard of this company nor have I done business with them. I reported to my bank and had a hold put on my card.Business response
08/26/2024
Thanks for reaching out. Horizon Direct deals is a membership service that is available to customers who shop with certain online products. If you have signed up for Horizon Direct through one of our partners (in your case the Splash Foaming Toilet Cleaner) you should have received an email with your signup and membership info from **************************************.
This service allows you to save between 40-60% at thousands of restaurants around ***************** for delivery or Dine-In and you get your first month of subscription with Horizon Direct, free!That being said, we have canceled your subscription and refunded your money. You should see your refund in 1-10 business days depending on your bank. Thank you for contacting us and giving us a chance to make this right!
Customer response
09/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
08/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Two unauthorized purchased on my debit card by an unknown person. Both charges are for $39.95. I will provide additional information that I have in order to go after this person for repayment. Please respond and I will try to provide what is needed on your end to resolve this theft.Business response
08/27/2024
Thank you for bringing this to our attention. We have already reached out to our back-end team to process a refund for your request. Please rest assured that we are working diligently to resolve this matter as quickly as possible. In the meantime, if you have any further details or concerns, please don't hesitate to contact us. Thank you for your patience and understanding.Initial Complaint
08/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
As noted by many others, I ordered a product called Splash. I noticed on my credit card that I was billed $39.95 for the last 3 months. When I inquired about this I was told this Is for a subscription service I never requested or authorized. Beware of this business. I am seeking resolution with this company to credit these fraudulent charges.Business response
08/14/2024
Thanks for reaching out!
As checked, the system indicated that we already have refunded you. Let us know if you have any other concerns. Were a small U.S. based company and we pride ourselves on our excellent customer service.Initial Complaint
08/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company has been charging my credit card $39.95 for months without authorization. Very deceptive! I did not sign up for any membership. I have contacted my credit card and have disputed all charges. They need to be shut down!Business response
08/10/2024
Thanks for reaching out! I'm so sorry for the trouble, we understand you'd like to be refunded and we would be more than happy to however it appears that you have a claim you opened with us. With this, we are unable to process a refund on our system until you close the case with your bank institution. Also, claims can take months to get your money back and are not guaranteed refunds, either way, we will still be more than happy to process this refund for you.
All we would like to ask you to do is to update the claim on your end to indicate that you are working with us in resolving the issue.
Once you do, please let us know so we can process the refund for you right away.
Thank you very much and have an amazing day.
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Customer Complaints Summary
55 total complaints in the last 3 years.
54 complaints closed in the last 12 months.