Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called and requested one treatment for ants. The technician came and treated for ants. The ants did not go away. I was told that they might need to comeback for retreatment. I did not agree to an ongoing treatment program. When I was billed for additional treatments, I told them that I did not sign up for any "service" Mission has ignored me and continues to invoice. I have never seen them there or talked to anyone there since. These invisible technicians are apparently treating my house

  

  Business Response

  Date: 11/14/2024

  We are sorry to hear about your experience. Upon reviewing the account, it looks like there is no balance owed as the Account Manager who handled the closure of your account added a coupon to cover both the cost of the service we performed ($139) and the cost of cancellation of service ($150). $250 in total was couponed to your account yesterday 11/13/24 at 4:18PM and there should be no balance showing as owed on your end or in the customer portal. It looks like the Account Manager who helped on your account called and left a voicemail and sent out an email notifying of this coupon and us covering all costs for you. Please let us know If there is anything else we can do to make this a 5 star experience for you, please let us know! 

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 1st a technician showed up at my house unannounced when i wasn't home and sprays my property without my permission .When I " signed" up for service , I specifically requested they schedule the appt and time with me and they agreed to work with my schedule and guaranteed i would get a call within 30 minutes of the technician showing up. I was gone from my house for 15 minutes and when i arrived , the side gate was wide open and the technician was sitting in his vehicle .I ran over to the gate to shut it because I have dogs that are often outside. Luckily they were still in the backyard , When i returned to the front to talk to him, he was already gone . unfortunately a couple my dogs were laying in the sprayed areas on the concrete next to my patio door. They claim its not harmful to pets but they tell you to not let them out until the pesticide dries . I immediately called Mission pest and complained about the situation, explaining that this was completely unacceptable . Their response was an apology ( no refund ) and offered to send out another guy . I told them i dont want anyone from your company on my property ever again.First of all the guy didnt do my whole property because one side of my house was locked and is only accessible through one gate ..I told them that and they only offered to send someone else out.. I said to cancel my service and they said someone would call me. No calls , 3 months later i get an email about changes in service etc ..I emailed back telling them i canceled my service . . 20 min later i get an account manager telling me that i cant cancel or i have to pay a termination fee . i explained to them that they voided our contractual agreement and im not obligated to pay for a service that wasnt delivered .. she disagreed and told me i had no choice but to pay or they would send it to collections ..I would gladly pay for proper service but im not getting that . All i ask is my account to be closed with no further charges thanks

  

  Business Response

  Date: 10/16/2024

  Andrew, thank you for reaching out. We're so sorry you've had this experience with Mission. Our pets are invaluable members of the family, we're glad to know they're safe. As a gesture of good faith we'd be happy to either waive the price of your most recent Quarterly service if you'd like to continue with. Or, we'll waive the early cancellation reimbursement if you'd like to go ahead and close out. Again, we're very sorry for your experience. 

  Customer Answer

  Date: 10/16/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22428285, and find that this resolution would be satisfactory to me.   I want my account closed with no further charges on my account  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Andrew Frangos
  
   
  

• Initial Complaint

  Date:05/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked to stop service several months ago. After repeated attempts from ****, the account manager, to reinstate our service I had not given approval to service much less charge our credit card. A day I wasnt home I came home to a tag on the door stating the service was completed (the front yard would be the only place they would have serviced since the back yard gates were locked) and charged $150. I called and spoke to ************************** is no longer the account manager, and she stated that she could only credit $30 since the house had been serviced. I explicitly said, I did not authorize the service. She then stated she cant do anything about it and would listen to the recordings between **** and I. I asked to listen to those recordings but she said she does not think she could do that. I now see on the BBB that Im not the only person being charged without approval. I expect a full refund and my account closed and credit card information deleted.

  

  Business Response

  Date: 05/28/2024

  Upon full review of the account, we see that the most recent conversation with the account manager ********, she refunded a total of $75 (50% of the cost of service) back to the account. Notes in the account indicate the account was left open, pending a phone call between the customer and previous account manager in May to discuss the next service, however the account was still active and the customer had agreed to push out services 3 months from the normal due date. We understand the frustration on the customers end and apologize for any misunderstandings on the account status. We have already refunded $75.00 back to the customer prior to this ******************** complaint issued, and are happy to refund the remainder (an extra $75) to the customer as a gesture of good faith, and apologies for any miscommunications had.

  Customer Answer

  Date: 05/28/2024

  Since no conversation was had with ****, the former account manager and/or with ********, the new account manager, wed like the remaining $75 to be refunded. 

  

  Business Response

  Date: 07/09/2024

  As stated in the previous response, the additional $75 has already been refunded back to the customer as of 5/28/2024

• Initial Complaint

  Date:02/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need to end the service because of moving. I called last month to cancel the service but still get charged this month. The account manager service asked me to provide evidence of ********** history since "They didn't get the call", otherwise they will still charge me for the service I don't receive. How can I suppose to find it considering I was not asked to save it? If they insist me to provide calling history to prove my call, I will also request them to provide record of their service to prove all their work in the past year.

  

  Business Response

  Date: 02/26/2024

  The customer's account was canceled and two months of service were reimbursed. We did not find any communication of the customer canceling in January, but we went ahead and reimbursed the amounts. 

  Caleb

  Customer Answer

  Date: 02/26/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:01/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We canceled service in September. The representative said they would cancel service immediately.However, four months later, we are still being charged and no services have been performed since. Calls to the manager go directly to voicemail and anytime we get transferred to speak to someone they hang up on us.

  

  Business Response

  Date: 01/09/2024

  After reviewing the account, I looks like the customer requested to cancel the account on November 10th. I sincerely apologize. The customer was charged 159 dollars more than they should have been. Customer recieved an initial service that was priced at $79 and five quarterly services priced at $159. Customer was charged $1033 in total and should have only paid $874 in total. We will be sending a check in the mail to day for the mix up and once again apologize. 

  *************************

  Mission Pest Control

  Customer Answer

  Date: 01/14/2024

  The service was canceled in September when we called and spoke to a representative.

  We sent an email in November when we saw we were still being charged.

  Service has not been provided since September. 

  

  Business Response

  Date: 01/16/2024

  Upon review of the account, the first notice we received to cancel services was on November 10th, 2023. We have no sooner notices on our end outside of the email received in November. We have checked the amount and sent out a refund to you in the form of a check already. There were open invoices on the account that were never charged, those have been removed. You should receive the refund check in the mail. Thank you.

• Initial Complaint

  Date:11/29/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past 3 weeks, I have repeatedly asked Mission Pest Control to deactivate/cancel my current account with them. First I've emailed them on the 11/12.Then I emailed them again on 11/17.Then I called to cancel. The agent told that I need to speak to an account manager to cancel and that is the only way to cancel the account. The account manager was busy and I was told that they will call me back. I have received no phone call back. Then I emailed again on 11/18.I called again sometime around 11/21 or 11/22. Same excuse that the account manager was busy and that I would receive a call back. There was no call back.I sent a voicemail and email on 11/29 to request to cancel my account.Multiple written emails requesting to cancel an account should be enough. I shouldn't be required to talk to an account manager to cancel the account. Their account manager isn't returning any calls either.

  

  Business Response

  Date: 11/29/2023

  Upon review of the account, the request to cancel services came in on 11/14/2023. We have had the Account Manager reach out a few times and have not been able to contact the customer via phone. We have only received email communications however are happy to close services once the open invoice from 11/01/2023 is paid. Currently the card has been declined by processor, but once it is paid we can then close the account per request. 

  Customer Answer

  Date: 11/29/2023

  No attempts were made to call me. I've requested them to give me a call on three separate occasions and so far no one has called. 

  

  Business Response

  Date: 11/30/2023

  We contacted the customer this morning and got the issue resolved, and the account handled - to the customers satisfaction. Thank you for your time. 

  Customer Answer

  Date: 11/30/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:08/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mission Pest Control based on other peoples reviews seems like a scam. I signed up for their 1-year program by their pushy salesman with the $*** "discount". I was ok with the expensive price over 12-months given the service he was advertising "which was no bugs or spiders inside the house and on our patio area". Their handyman arrives later and scrubs the backyard of webs and sprays the edges of the house with whatever they use and tells us "you will have increased activity over the next 2-3 weeks". After 2-3 weeks I still see spiders crawling around in the backyard and there are webs all over the patio still. So they send someone after about a month and he does the same thing as the first guy and says the same thing about 2-3 weeks of activity and they charge me $*** (which was park of the contract). 2-3 weeks later we still find spiders in the house occasionally and at least once a week there is a spider crawling on our screen door to the backyard. I complain they send someone else to do they same thing, this time free of charge. 2-3 weeks go by still tons of webs outside on the hammock and in the 2-3 weeks we say 4 spiders on the screen door on inside. At this point whatever their spraying isn't working but I still need to pay $*** to cancel. When I asked to cancel they kept trying to keep me on the service with some discounts and more frequent services. I still wanted to cancel because it would still end up being more than the $*** to cancel. I asked them to drop the fee because I felt like the service they advertised was not provided, but they did not. I do not want to pay the cancellation fee because there are still spiders all over my patio and I paid $*** and waited 3 months for their services to work. They offered more services, but I already had 3 in a short span and I don't think more would have helped. I would have been happy if the what they advertised was true but based on the results my money had gone nowhere and I had to pay to get out.

  

  Business Response

  Date: 09/08/2023

  ****** has been spoken to by our office account care leads. His account has been closed and the early cancelation fee was not charged. We did offer multiple times to repeat the service. This is a service to Minimize the spider and other pest population, this is not pest elimination or extinction. We apologized for any miscommunication if that was the understanding. Since we are working with nature, we do not have full control of weather, and breading of insects. Our role is to help control the insects and spiders which is why we offer Free Re-services. 

  *****

  Customer Answer

  Date: 09/08/2023

  I was still charged the $*** early cancellation fee and I was told it would go to collections if not paid. I understand it does not kill all the spiders and bugs, but I do a better job spaying my backyard for $15. The service you provide (although there are free reservices) is no very through. They scrub the webs and spray the foundation and are gone in about 20-30 min. When I spray my house I get in all the nooks and it takes over an hour. Even with the free reservices I was not happy with the quality of what was provided based on the price and what was advertised.

  

  Business Response

  Date: 09/11/2023

  We understand the frustration for pest activity around your home. Pest control is definitely a process and it takes some time to establish barriers around a home, especially one with conducive conditions (environmental) like this customers home. When the customer called to cancel, we offered to come out for multiple service, back to back, completely free of charge to help reduce activity, our offer was declined. We offered alternative solutions, letting the customer know that it is a process and never a "one and done". We are still more than happy to come out back to back for a few free services to help reduce the spider activity, but in the mean time the $*** Early Cancellation Reimbursement, per the signed Service Agreement, is still an active, valid charge. We hope the customer will consider giving us another shot, as we are proud of the work we do - but it can take time, especially on homes in areas like these. 

  Customer Answer

  Date: 09/12/2023

  The agreement states "Mission pest control's sole warranty is treatment resulting in the control of the targeted pests listed above". After 3 treatments I was still seeing the same about of pest activity in my backyard and inside the garage. I asked mission pest to spray in the garage during the first treatment when they signed up and they did not spray inside the garage. I believe after 3 treatments and 3 months I would be seeing reduced pest activity, but I did not. there were spiders in the garage and spiders on our screen door almost every week. I know what reduced pest activity is like because I sprayed my backyard with home defense before I signed up for mission pest and I had less spiders in the backyard then after I signed up. I did not want to continue the service because I wouldn't be paying for quality work. If their warranty was to reduce pests than after 3 months the pests aren't reduced it doesn't seem like what they are doing is working. When I call to cancel all they is how good of a discount their salesman gave me when they give that discount to everybody. They simply offered to keep coming back with their in and out in 30 min service that doesn't control any pest in San Diego and think its worth $*** a quarter. I do not want to continue the service that I believe is a scam to get people to sign up and sign into a contract that they then have to pay to get out once they realize the service is shit.

• Initial Complaint

  Date:08/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had this company service my home for pests for the last year. They never could get it right. I continued to walk into spiderwebs daily.I asked them to cancel in writing over 5 times. They continued to harass me with over 30 phone calls and texts after I asked to not be contacted. They broke several FCC laws in the process of canceling the account, but they refused to cancel in writing and demanded I speak to someone. I told them each time they contacted me by text and by email that I would not speak to someone and by law they had to cancel my account with the written notice.

  

  Business Response

  Date: 08/29/2023

  I called and apologized to ***** about the back and forth communication from the office. He accepted my apologies and we parted ways. 

  Caleb

  Customer Answer

  Date: 08/29/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:07/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/25/23 @10AM: Mission Pest Control - high pressure sales - insulting customer service - kept calling me "my friend" even while arguing me with, very condescending. ********* returned my call about cancelling service. I told him my wife didn't realize she was signing up for quarterly treatment with a $160 cancellation fee - neither were mentioned by the summer salesman. He went into a sales pitch about how this was the "hottest Summer in "15,000...3 zero... years" and how i was going to need pest control as a result. (?). I repeated that I wanted to cancel. He argued with me a saying my wife agreed to it. I told him I'd like to speak with a supervisor. He said he was the supervisor for ********* and AZ. I asked for a name and he declined. I asked for contact info for corporate counsel. He said "you really think a judge would take your position on this sir? ** have a signed contract". As a customer, this was extremely frustrating to have someone who claims to own a mission pest control company in San Diego/Arizona, telling me, or rather giving me legal advice and challenging my personal decision and option to pursue this legally. Was he authorized to act in a legal capacity on behalf of Mission Pest control?Later in the call, I told him that we already had a pest control company to which the Mission pest control representative stated that there must be some "communication issues between you and your wife". After picking myself up off the floor, I repeated back what he said and asked him "are you telling me that you believe my wife and I have communication issues?To which he responded "yes".At that point, I ended the call and asked again to email me the contact information for his legal counsel.( while he promised to send and even took my email address, to date, still not received). He insisted he would be charging my card (which he did).

  

  Business Response

  Date: 07/31/2023

  Firstly, please note we know it is well within your right to seek legal counsel, and should you need any additional copies of documents or records from us, we can send any that are needed or assist you with getting into your customer portal where all documents needed are available to you. Should you wish to proceed with counsel, please email *************************************** with your attorneys contact information, and we will forward that to our attorneys for further communication. To address the $160 Invoice, this is the Early Cancellation Reimbursement seen in the service agreement on file. We do our best to be transparent with our customers to ensure they completely understand what they are signing up for, which is why our agreements are short, with bolded lettering stating the 12 month agreement, as well as a calendar outlining all service charges and timing. As it shows today, your account received the Initial flush out service ($99), and no further treatments. Invoices show the payment for that Initial flush out service of $99, and one other charge of $160.00 (the Early Cancellation Reimbursement Fee) for closing the agreement prior to completion. In addition, we sent out a "Welcome" text, email, and call recording reviewing the main points of the agreement (cost of services, length of agreement, cost of early termination, service schedule, etc...). We do plan to look into the conversation described above, as that is not standard Mission Pest Control conduct and the quotes are very concerning as far as customer service, and not something we wish to represent us or our customer service. While the $160.00 Early Cancellation Reimbursement charge is valid per the Service Agreement, we have refunded $60.00 of this back to you as a gesture of good faith and plan to review the interaction you described as, again, it does not sound like our normal conduct. Please let us know if this is acceptable. 

• Initial Complaint

  Date:10/10/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mission Pest Control came out to service our property on 9/20/2022. Before the technician started his service we indicated to him that we had been disappointed with their service and that we currently had a lot of spiderwebs throughout the property that needed to be cleaned up. The technician indicated that he would take care it. After the technician "serviced" the property and had left, we immediately noticed that spiderwebs remained throughout our property in very obvious locations. My wife cancelled the service via email on 9/21/2022 via email. On 9/22/2022 Mission Pest Control charged our account for $220.97. Mission Pest Control has indicated they will not refund the money. The charge was not authorized and we believe Mission Pest Control's practices are fraudulent.

  

  Business Response

  Date: 12/22/2022

  We apologize for any frustrations you may hav, we have reviewed the account in full and the service performed was for $159.00 total. The additional amount was for a different service provided for Gophers. When the customer reached out, we did try to send someone out for free, as often as needed, to continuously ******* (since spider webs can be rebuilt as quickly as ***** minutes after being taken down, depending on the species and particular behavior of that spider). The customer refused all of our offers. The outstanding balance on the account is currently a total of $0.00. We are happy to provide a refund of $50 as a show of good faith, but would much rather come out and fix the issue for you in person. Should you re-consider our offer, please reach out to us. We hope this makes things right for you, Happy Holidays!