Business Profile
Pet Store
Petco Animal Supplies IncHeadquarters
Reviews
237 Customer Reviews
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Review from Tiara R
1 star03/04/2025
Just had the worst experience with the Kapolei Petco grooming and had to share. Took my standard poodle, ****** in with clear instructions. I wanted his "Lamb haircut," long afro, shaved nose/eye areas, short body/legs, clean paws, ear hair removal, and a*** expression. I even showed a picture.But when I picked him up, they shaved him completely bald, literally nothing like what I asked for. And they charged me $135 for it. I talked to the manager, Jaycia, and she was super rude and unhelpful. She even threatened me, saying her husband worked for Petco HR and that nothing I did would matter. She refused to give me a refund too.Honestly, I wouldnt recommend this place at all, especially if ***** is the one grooming. Just wanted to warn everyone before you make the same mistake.Review from Dlyn F.
1 star02/22/2025
************************** someday delivery is a lie. February 12, 2025 I ordered my cat's food and as February 21, 2025 I still have not received my cat's food. Spoke with a ************************** customer service representative and she claimed that ************************** only offers 2-5 day delivery and not the same day delivery. I informed the representative that ************************** has their claim in print, and that either she was lieing or it is ************************** that's lieing. My warning to other pet parents customers is take caution and not to trust ************************** printed claims on same day delivery.Review from Emilee H
1 star02/19/2025
Their policy changed without notification resulting in me not receiving a paid for item.They will not get it to me in a timely manner and refunds take 1-10 business days. If I was notified of policy changes I could have made accommodations. They dont resolve issues and customer service was extremely poor.Review from Paula S
1 star02/18/2025
I bought a dog training course from their website that would run for six weeks. The week before the classes started I decided I no longer want to participate in the classes. I tried to cancel online and was directed to call the customer service line. They said I would get a full refund back on my account within 5-10 business days. After 12 days I called back in to check on this. I was told to wait the 5-10 business days. I tried to explain it was now 12 days and the woman got very rude. I called back a week later and they said there was an error on my refund. They tried to get me to take a gift card. I refused and requested a check for the amount that I had paid. They agreed and verified my address. I was getting emails about these proceedings as well. Nothing comes in the mail. I call back after another week and get the same story about an error on my refund, an offer for a gift card that I refuse again, assurance that they will mail me a check. Endless circles, don't shop here. They burned me, I might have shopped there in the future, now I never will. They took my money then denied me a refund when I never used the training class.Review from Martha B
1 star02/18/2025
They are terrible. They said they would give me prescriptions for Heartguard and Brevecto -- and that they would email them to me. No, they did not. ANd when I called, they said I needed to go into Petco/ Vetco and wait again in line and then do the process all over. They also said a manager would call me to see what they could do instead of me waiting in line, once again. The manager never called. Thier customer service is terrible. Not worth saving a ***** or two to go there for vaccinations. Why can't I give them a NO STARS rating? ******Review from Lindsey H
1 star02/01/2025
Only seconds after handing over the leash, and after the vet tech slipped a choke leash around my dog, the employee allowed my dog to get out of both leashes. He then proceeded to blame me, despite me being completely around the corner.He proceeded to tell me how I needed to adjust the collar - yet my dog has never once gotten out of her collar in my care. Next, due to his terrible handling of my dog, she was nervous and tried to get away at the moment of her getting a shot. He then told me my dog has aggression problems and that she'll need to be muzzled next time. This guy clearly doesn't know how to handle dogs and needs customer service skills and dog training.Each time we have gone back, the techs do a worse job and are making it so my dog is a nervous wreck - they say it's for liability reasons - well, how about you let owners handle their own dogs and erase all the liability? What is with the new policy where owners are not involved with helping at the doctor? It makes absolutely no sense and is completely asinine.I've had dogs and cats my entire life and have never raised an aggressive dog, nor have I ever had a single issue taking them to the vets. VETCO is cheap, but it will instill fear in your pets.Review from Tammy R.
1 star01/30/2025
Groomers are rude, mishandle Pets and keep them for extended amounts of hours. Dirty conditions & extremely unprofessional. Keep your pets away. Especially the male employee, not only unqualified but had a nasty attitue. Never again will I shop at petco.Review from Tannen C
1 star01/29/2025
I can't even begin to list every single time we've been sold expired cat food or found expired food on the shelves. When we discover the problem and bring it to the staffs attention, they will typically reply with "Ok we'll take a look" and then proceed to continue what they originally were doing, regardless of how busy the store may or may not be. This issue is not isolated to this store. My wife and I have had the same experience at multiple locations throughout **********, **************, **************, and *******. This is a complete lack of accountability on a corporate level. The fact that this company hasn't had any legal filings against them at this point is baffling.Review from Shelia B
1 star01/18/2025
On January 18, 2025, I took my pet to the PETCO on FM1960 near ********** for a bath, a trim around his jawline, and a facial cleaning. What should have been a routine grooming session turned into an absolute nightmare.When my daughter went to pick him up, she FaceTimed me, and I was shockedmy pet was completely unrecognizable. The groomer had shaved off all his hair, leaving his ears bare and looking as if they had been skinned. This was NOT what I requested, and to add insult to injury, the staff was rude, dismissive, and outright lied, claiming this was what I had asked for.I paid $100 for this botched grooming job, and instead of rectifying the situation, they told me to come back the next day to speak with the managerwho might not even refund my money.This level of incompetence and disregard for both pets and customers is unacceptable. If you care about your pet and your peace of mind, stay FAR away from this place!Review from Syreeta B
1 star01/12/2025
They are crooks and mislead the public. I paid 300 for a package I didnt know expired in 120 days. This was for my dogs vaccinations and microchip. The shots were supposed to be done over 3 visits but my dog was too young and small to withstand a lot at once. We were basically only able to get one shot per visit with maybe some ********. Im on dialysis and was very ill. My family had car problems and couldnt help me. I came back when I was doing a little bit better and was denied service. I was told I would have to pay for the shots all over again because the package had expired. I talked to Corporate and they told me theres nothing they can do. Even given the circumstances smh.
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