Business ProfileforBill Howe Plumbing Inc

I discourage anyone from using ***************** for plumbing. Their plumber caused a flood during a shower valve replacement and Bill Howe plumbing would not take responsibility for any of the water damage that occurred. Instead, their plumbing supervisor blamed everyone from the building maintenance who turned the water back on (which was requested by the plumber!) to the people who originally put the pipes in the building -seriously? Since they determine internally whether they are responsible for any damage during a job, they appear financially incentivized to decide they are not at fault. As a single woman and first-time homeowner, I wanted to make sure that any plumbing I had done was with a trustworthy company with licensed plumbers and -most importantly- insurance, in case of any issues. Instead, I was left with water damage the day before I moved into my new condo, ruining what was supposed to be an exciting time of my life. Now, I am stuck with a bedroom that will need to be torn apart and restored and ***************** is refusing to take any responsibility for it. Unfortunately, I found out Bill Howe plumbing is not what they advertise -customer satisfaction is definitely not their priority.

Dear *****,Thank you for taking the time to share your feedback. We genuinely value all our customers and aim to provide the best possible service, so were sorry to hear that you were dissatisfied with your recent experience.After reviewing the situation in detail and having multiple discussions with you, we understand your concerns regarding the leak that occurred while we were working in your home. Its important to clarify that while our technician was working on the shower valve installation, we discovered a pre-existing issuea s**** that had been driven into a pipe by a previous installation (not by our team), which caused the leak once the water was turned back on. Unfortunately, this issue was not visible during our initial inspection, as it was located within an untouched part of the wall.Our technician responded to the situation, stemming the leak as much as possible and then repairing the affected section of the pipe. We regret any inconvenience this may have caused you, but we must reiterate that this damage was not caused by our work and was the result of a pre-existing condition from a prior installation.We strive to be transparent and fair in our work, and we do have photo documentation of the issue to support our findings. We hope you can understand that while we always take full responsibility for our work, in this case, the issue was beyond our control.Please know that we are always here to assist you, and we would be happy to discuss this further if you have any additional questions or concerns. We appreciate your understanding and hope to have the opportunity to serve you under better circumstances in the future.

Since there was no leak or water damage (it was inspected 1 month before) until your plumber worked on my shower, I have to disagree, and say it was caused by the work your plumber performed within inches of the leak and therefore your company's responsibility. Until your company takes responsibility, I will not recommend you to anyone and will not work with your company in the future.