Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date 4/29/2024 for plumbing services. I was invoiced for the amount of $1927. I've asking to this business to update this invoice as it was written incorrectly. Description mentioned the floor was made of concrete. the floor wasn't concrete but made of wood. In addition, I asked to break down the charges for parts and labor as I need to file for my taxes. I can only write off parts so I need to know how much was it. Invoice showed no details. Just a total amount. Also, if those charges were based on concrete floor? I am attaching copy of invoice and the communication with this business.Thank you
Business Response
Date: 09/04/2024
The location manager ******, stated that this customer was offered a $500 refund and was happy with that solution.Customer Answer
Date: 09/05/2024
Good morning,
Thanks for the updates. I regret to inform you that I haven't received any refund and no one at My Plumber Plus has contacted me either email or directly. This is incorrect information. Have them ask for a receipt and proof that I received a refund of $500 as I don't see a credit in my credit card.
Respectfully,
***********************
Business Response
Date: 09/16/2024
I am following up with our accounting department regarding the status of the $500 refund. I expect to have an eta on that refund tomorrow.Customer Answer
Date: 09/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
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