Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Date 4/29/2024 for plumbing services. I was invoiced for the amount of $1927. I've asking to this business to update this invoice as it was written incorrectly. Description mentioned the floor was made of concrete. the floor wasn't concrete but made of wood. In addition, I asked to break down the charges for parts and labor as I need to file for my taxes. I can only write off parts so I need to know how much was it. Invoice showed no details. Just a total amount. Also, if those charges were based on concrete floor? I am attaching copy of invoice and the communication with this business.Thank you
Business response
09/04/2024
The location manager ******, stated that this customer was offered a $500 refund and was happy with that solution.Customer response
09/05/2024
Good morning,
Thanks for the updates. I regret to inform you that I haven't received any refund and no one at My Plumber Plus has contacted me either email or directly. This is incorrect information. Have them ask for a receipt and proof that I received a refund of $500 as I don't see a credit in my credit card.
Respectfully,
***********************
Business response
09/16/2024
I am following up with our accounting department regarding the status of the $500 refund. I expect to have an eta on that refund tomorrow.Customer response
09/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.