Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So they had supposed to evict people typically when ever they don't pay rent. I have a squatting problem of which the person does not want to leave even after the lease is up. The property management company is not evicting this person but just continually charging me monthly up on month since January for the squatter. They have yet to evict this person and charging me for this person even though I have already moved out and handed keys. The problem that I wish to address isn't the squatter but the property management company that refuses to evict this person and continually charge me.

• Initial Complaint

  Date:01/25/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this management company is ripping people off so I got a three-day pair equip before Christmas saying I owed $749 late fees back rent I always pay rent on time I always pay my bills on time I have all my money orders I contact them I said I would like to see where you guys think I owe you this money she said okay I'm going to look over it because I have credit I was actually $700 in the good the last time I look so she said okay I'm going to look at it and I'll get back to you this is before Christmas I went she sent me the papers on what she's looking through so I go through it and 2020 they sent a $70 sewage bill but we only paid $50 so the remainder of that money is $30 that's where all the 749 is coming from are charging me $80 late fee for my rent because they're using that putting it towards the old bill and then saying I'm late for rent they've done this before this is the third time they've done this usually I'll just send in the money because I'm scared to lose my house this time I don't know what to do so I contacted him the ladies never contacted me back or anything I looked online again it says now I owe even more thousand and something not look again and it says it's on accumulating $80 in late fees for all this all of it's late fees for what a $30 in 2020 for sewage and waste which they don't even send us a bill for we just got to guess how much to send in please help me I don't know where to go please send me somewhere this is the third time I really can't afford to send another $700 in this time and I just need help I don't want to have to move I don't know where to go please help.

• Initial Complaint

  Date:03/19/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid March rent $2450.00 for habitable and safe housing but constellation has known about a leak since May 2023 in the walls and a sewage leak and never warned me or fixed it. My toddlers and I are sick. We have lost mattresss bedding and bed frames. We have medical costs, relocation needs and The property management has failed to find us habitable and safe, housing and not offered to relocate us, or even put us in a hotel. I want a refund for my March rent and April rent along with my security deposit so I may move out to non dilapidated housing.

• Initial Complaint

  Date:10/24/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in a roommate situation that has gone sour. ****, one of the roommates wants to remove his name from the lease. This is fine by me, however he wants his entire deposit back. In a roommate situation the deposit remains with the last remaining occupants. ********************* the manager let **** know the only way to receive his deposit is if we start a whole new lease. I am trying to avoid this because I have lived there for 6 years and a new lease would create an increase in rent. Please help me navigate this situation. All I want to do is remove **** from the lease and add my parter and nephew.

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 28th, I reported an issue of termites. While termites are common in *********, there were ***** crawling around the kitchen. The issue became reoccurring. I also found out that the previous tenant reported an issue of termites but I was not informed of this. They claimed to have done an inspection that determined the property did not need to be tented. They never shared the report with me and later retracted that an inspector went to the property all together (I have this in email). They offered to move me on September 16 but then ignored my emails and calls. I had to physically go into their office to receive a response. They finally claimed that they were not going to tent because it was not in the budget. If they tenant the year before reported issues with termites and had an entire window unit of rotting wood replaced, why would they not factor in tenting before renting to me? They are refusing to reimburse my rent. I was unable to upload the videos but attached the photos. For one month, There were 4 occurrences of termites (***** crawling around and alive). I was consistently told there were so infestation. How can they know there is no infestation if they never did an inspection?I also had issues with a gas leak upon moving in. Their maintenance team told me there was no gas leak but I smelled gas. I finally contacted SDGE on my own who confirmed there was in fact a gas leak. The maintenance team came to fix the leak and reassured me that it was taken care of. I still smelled gas and called SDGE again. It took their team 3 times to fix a gas leak although they were reassuring me it was fixed. This company needs to be investigated so other people are not subject to dangerous living conditions. I am worried that they are going to rent out that unit to someone else without doing an inspection.

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want a paper copy of a community bill and my portion (percentage) and how it is determined. I have never gotten a bill and recently I am being charged for trash and water. Also, I visited ***** in the office with a Section 8 representative requesting to see the water heater settings and ***** refused to do so. The representative is entitled to make sure the water heater is set to 120 for health and sanitation purposes.

• Initial Complaint

  Date:02/17/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/11/23: Maintenance request placed. Window in kitchen cracked (not exposed to outside elements) no pieces or broken glass falling. 1/12/23: *****, maintenance man came to fix the window. He let my indoor cat out (I was able to find her a couple hours later outside hiding in a ****), broke the window into more glass pieces, and left it. No answer at the office despite multiple attempts. At **** I received a call back from **** stating an apology, window will be ordered expected within 3-4 weeks, and offered a rent reduction.1/13: Message received from ****: Window is 4 weeks out.1/31/23: Text message sent to property manager **** to follow up regarding rent reduction and window update. No response.2/17/23: Roof repairs being done on building. Debris falling off roof outside my back door. No prior notice from management to be careful or to expect construction. Reached out to **** (Property Manager) about this and to follow up with my previous message. VIA text he responded "Hi ****, let me meet with **** directly on this an get back to you." I contacted him on the phone to get an estimated time for an answer, he is inspecting a building until 5pm today and if he sees **** in office he will talk to him. I asked if he could call or get a window update today; he reiterated that he was inspecting a building and provided no assistance. **** then sent messages to residents to notify of construction and potential debris falling off roof. It has been over 4 weeks with this broken window and no update or rent reduction. **** acted as if I was bothering him about something irrelevant on the phone or as if I have not provided sufficient time. Debris falling off the roof and a broken window are safety concerns that should be addressed abruptly.

• Initial Complaint

  Date:02/08/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have not received our ********** Climate Credits for Electricity from SDG&E in August and September 2022. We have received credits in past years and we have received the gas credit in spring 22.On 11/4/22 I inquired with MULTIFAMILY UTILITY COMPANY (we are sub metered) because the credits did not appear on our bill. I received an answer on 11/22/22 stating that no credits were given out. So I asked again as to why and received the following statement:Dec 13, 2022, 19:21 PST Hello ************************* Thank you for contacting **************************** We apologize for the inconvenience. However, climate credits are applied once received from the appropriate source. Climate credits are applied twice a year for most April and October and others August and September. If your has not yet been applied it could be due to not receiving notice to be applied. No worries once the information has been received the credit will be applied to your invoice. We thank you for your patience.Best Regards,********* On 12/12/22I I contacted our Regional Property Manager *********************** of CONSTELLATION REALTY MANAGEMENT about the matter. ****************** had not heard about the Climate Credit. I provided a link and and the SDG&E phone number (SDG&E has not given us ANY information in the past because we are sub-metered and not an account holder).On 12/13/22 after a couple of e-mails ***************** stopped responding and does not answer phone calls or texts.On 12/22/22 *****************, our neighbor in this apartment complex, contacted *************************** the Property Manager with Constellation Realty Management via text. ****************** also did not know about the Climate Credits but agreed to report back after the holidays (copies of all correspondence available)On 1/5/23 ********************** inquired again, supplied more information, alas without any resolve, other that Constellation will get to the bottom of this.On 1/11/23 I called the Constellation Office and spoke to ***** who, after conferring with accounts payable, stated that I have to fill out an application and if I was found eligible I would receive the refunds. I also spoke to Mr. ************************** the Director of Operations, to complain about the lack of retort from the property managers. ************** was aware of the Climate Credits but also thought that tenants must apply for it. He said he would look into the matter and get back to me the same day. ************** called me back the same afternoon but had not answer as he himself was waiting for a call back. He promised he, or his office, will contact me the next day, also stating that he will leave town that day.I have not heard from anybody since. Our newest utility bill (for December 22) due today still does not include refunds.This leaves me to complain about the unprofessional and untimely conduct of Constellation Realty Management as well as **************************** The credits were due August and September 2022. Why do we not received them? What resources do I have to claim those credits and where does that money -intended for the utility customer- go to?An informal survey of various neighbors and friends (but not residing in this complex) shows that about half of them have not received a credit (or heard about it) while some have received it (without application).Any assistance will be appreciated!Sincerely,**************************************