ComplaintsforDewitt Move Worldwide

• Initial Complaint

  08/02/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I have been working with Dewitt for a move form ********* to ******** for 3 months. At the beginning they required an in person inspeciton of all our hosuehold furniture and goods to estimate the weight for a shipping quote. They provided an estimate of 4900-5000 lbs. This was used as the basis of the quote. The day arrives for the movers to pack and move all our household items into the container. After the container is packed, they weigh it to get the final weight. Our final weight was 3186 lbs. Significantly under their estimate. Their business practice is to excessively inflate the estimated weight of the items being moved/shipped, so they can inflate the minimum contract weight thye use in the agreement. We should not be paying for a minimum weight of 4000 lbs, when our actual weight is 3186 lbs. This is a terrible business practice and am sure they do this to all their customers, because we have no recourse when our belonging are in a container waiting for a ship to pick them from **********, **.

  

  Business response

  08/07/2024

  We reviewed all the documents and process.  it appears that in the survey that the customer showed our agent what was moving was 127 items.   However, when we packed their goods, the customer had reduced the amount of items by 24 or approximately 19%.  The reduction of weight on these items would have lowered the weight on the shipment.  The shipping cost is a fixed amount and in order to hold the pricing, we have to have a minimum in order to provide an accurate price per pound.  If the weight is lower than ***** lbs. we would ship in separate wooden crates in order to consolidate and maximize the shipping efficiencies.  

  However, in an effort to keep all our customers satisfied, we have offered him a discount off of the costs to help in this specific case.

  Let me know if there is anything else we can do to assist in this matter to get it to full resolution.

  ***********************

  Customer response

  08/09/2024

  
  Better Business Bureau:
  
  I have accepted a settlement and refund from Dewitt Movers regarding the excessive variance in quoted weight and actual weight.  I consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  03/01/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Upon a lengthy storage with this company they delivered to the port of *********** and failed to retrieve items in a timely manner after released by the port. In addition, the compnay damaged *** lost items in the move including an antique amoire, they company then tried to say that I filed a waiver on insurance and failed to pay for damages. Further due diligence uncovered a eastern **************** handled a forged signature with fraudulent ip addresses the company then attempted to cover up the evidence of fraud.

  

  Business response

  03/05/2024

  DeWitt was hired buy Royal Hawaiian Movers to deliver the shipment from the port to residence.  The claim allegations would need to be addressed with Royal Hawaiian as the bill of lading would be under their name.

  Customer response

  03/06/2024

   Dewitt is and will be responsible in a court of law. Dewitt owns Royal Hawaiian Movers and both will be listed in complaint if this is not resolved by 3/8. In addition, representatives from Dewitt have already engaged in negotiations regarding damage.

• Initial Complaint

  08/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contracted Dewitt to move our belongings from the mainland to Oahu. They promised to pack our belongings safely and protectively to make the transit over to Oahu. They said it was part of the price for the move since they view and charge it as an international move. The job that the movers did packing was horrible and extremely unprofessional. Upon delivery in ******, the movers here were stunned about how badly items were packed and the damages that were done. We have documentation from them as well. On my grill they put over 200 pounds of weights on a thin metal shelf, and totaled my grill. They did not bother wrapping or protecting our family's guitar or ukulele both of which were smashed. Our small items were wrapped together and broke. We had a blender that was thrown in box and unwrapped which of course broke. My daughter's laptop was thrown on top of of a box items with no protection for the move, but we found a nice unopened bag of bubble wrap that movers put in the box to take up some space I guess. Our picture frames were not wrapped and of course the glass broke on every single one. Artwork was damaged and can't be used. /i tried to make a claim with Dewitt, pointing out that almost all the damage was cause by their horrible and unprofessional packing that was done by their company. The offer they gave was unacceptable. I understand that things get damaged in a move, but this damage was caused by unprofessional and a horrendous job of packing our belongings. Part of our payment for the moving our belongings was for the packing service that they provide. If they do not want to pay us for the cost of our damaged goods, they can refund the amount from the horrible packing service that they provided.

  

  Business response

  08/10/2022

  We received the complaint from **************** and apologize for the need to answer it. Rest assured we followed the contract and agreement as signed by ****************.
  
  Prior to moving, we clearly ask our customers what type of valuation coverage they would like on their move. Under federal regulation, we are required to cover every item at $.60 per pound per article. We communicate with the customer that this is a minimal valuation as it is the required protection. Under federal regulation we are also required, for an additional cost, to offer a plan for full value protection coverage on the move. We always make sure our customer is aware of this option as it is required and did so with ****************.
  
  **************** signed off in three places waiving his right to purchase the additional full value coverage and accepting the value of $.60 per pound per article. On Mr. ******* claim form submitted, he writes $.60 per pound and did not purchase additional coverage.
  
  **************** mentions his claims, some documented, some not documented. We sent him a claim form and he received and filled it out. In his writing he declared a full value claim of about $1,900 and in his writing he stated the weight to be just under 500 pounds of his alleged damaged/destroyed goods. By our legal federal requirements this counts as an approximate $300 claim.
  
  This $300 offer was sent to ****************, he stated it was unacceptable. It was explained that without full value protection being purchased up front we cannot offer full value protection after the fact.However, as a gesture of good faith we offered him $600. He refused this as well and instead wrote a complaint to the BBB.
  
  Unfortunately in the moving industry property, at times, is damaged and we pride ourselves on doing our best to take care of our customers goods and work with customers when mistakes happen. We stand behind our offer of $600, which is $300 higher than the required amount by federal regulation.

• Initial Complaint

  10/13/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I contracted DeWitt to be 3rd party to coordinate move from Phoenix, AZ to Maui, HI. DeWitt requested an email stating the dates that I would be able to accept my furniture. There was never a question that the date I was arriving in Hawaii was July 22nd as I spoke to more than 1 person at DeWitt about this. A. ****** mentions the container would have an estimated sailing date of July 14-17. (see attach 1) The goods would not arrive until at least July 20th, due to the 6 day ocean time. However, I spoke to her same day and reminded her I was not landing in Maui until July 22. She assured me I would have like 7 -10 days after arrival to rec my goods without extra charge. Email from **** stating he was going to change sail date to July 17 with arrival July 23. (See Attach 2) The container arrived in Maui on July 17, not allowing me time to find a house where I would not have been charged an extra $650.00 They shipped early and I was charged more money after paying them about 13k.

  

  Business response

  10/18/2021

  I am in receipt of the complaint above.  We were aware that there was a large gap between the time of the pick up and the arrival date to Maui.  In an effort to minimize any extra charges, we were able to hold the container at origin before shipping as mentioned without incurring any charges from the shipping lines or charging to store the container.  At the destination, we offered to do the same and keep the goods in the container for up to 10 days.  The goods arrived and we were informed that the delivery could not take place until August 12th.  In order to avoid the charges from the shipping lines, we needed to unload the container and return it to the shipping lines within 10 days, which we did.  The charges were not for storage and were for the labor to unload the container and place in the warehouse and then to reload onto a truck to deliver to the residence.  In addition to this, the residence that we ended up delivering to would not be able to accommodate the shipping container access and a shuttle of unloading the shipping container to a smaller truck and then delivering would have occurred and the same amount would have been charged for the additional labor needed for this delivery.  The customer was not charged for storage and we did try and slow the shipment down to our maximum amount allowable without incurring charges.  I wish we did not have the additional expenses necessary to accommodate this job, but it would have been necessary in either case and we provided nearly a month of storage overall without any costs to the customer.

  We are sorry that the move had some additional expenses and hope you can understand that we also incurred extra labor costs to handle the shipment because we could not delay the return of the shipping container.

  Sincerely,

   

  **** ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩