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Business Profile

Rental Listings

My SD Rental

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/07/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a vacation unit through the website VRBO. The rental was offered by My SD Rental. The stay was booked from December 30, 2021 through January 1, 2022 (2 nights). The entire rental was paid in full in advance of my arrival ($1,170.89) The breakdown is as follows:2 nights $632.50 Cleaning $99.00 Processing $18.09 Service Fee $104.00 Tax $66.41 Refundable deposit $250.00 Upon arrival at the unit, the entry code to the building was incorrect and we had to call My SD Rental to be buzzed in. Once inside, the unit I was to rent had a lockbox with metal key inside. There were 2 keys, and neither of them worked to unlock the unit. I contacted My SD Rental and after almost 30minutes on the phone, they stated they would try to get a hold of the maintenance person to let us in and call me back. No one ever called back. By 7pm, it was dark and we had to find shelter, so I had to book a nearby hotel room. They sent a text claiming there is no lockbox for the unit, yet I sent pictures. They then alleged that it was a code entry door, stating there are no keys for the unit. The next morning at 9:50AM I received an eerie text from My SD Rental stating: "Good morning. This is from your AIRbnb. Our maintenance guy needs to plug a new wifi device in your unit, it won't take more than 10 minutes. Could you please let him in? He will be there in an hour. Thank you." I am unsure why (a) a maintenance guy would need me to let them in the unit, they should have a key; (b) why would they need to plug in a wifi device AFTER I checked in? I never complained about wifi, mainly because I was unable to access the unit. They have several yelp! reviews claiming the same thing from others. I am now out $1,000 as they refuse to refund me, stating I "cancelled" beyond the free cancellation deadline. Please assist me in finding resolve. VRBO is also not doing anything about this.

My SD Rental is NOT a BBB Accredited Business.

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