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Intelius.com

Complaints

This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

368 total complaints in the last 3 years.
179 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/23/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am unable to remove my phone number and address from Intelius and all of the websites owned by them
Business Response
Date: 05/24/2025
Dear **** *****,

We are writing in response to the consumer complaint filed by ******** ********, Complaint ID ********.

The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site.

We were able to locate a background report, phone report, and address report and validate Ms. ********* request based on the information provided in their complaint. We will go ahead and suppress these reports pursuant to their request and our Terms.

This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.

Please note that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if a background report is suppressed, the individuals name or related details may continue to appear in connection with certain features for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email lookup results.

If you have any additional questions, please do not hesitate to contact our customer care department at ************. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), Monday through Friday.

Sincerely,
Intelius Support
Customer Answer
Date: 05/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******** ********
Initial Complaint
Date:05/20/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 05/10/25 I called Public Records at ************ to cancel my membership. I spoke with someone that said they would cancel my membership and since the date was close to their last withdrawal, they would refund my $30 for May's membership and cancel my account. That same day I noticed another $30 withdraw charge from my debit card. I gave it a couple of days and called them back on 05/13/25 and spoke with a supervisor (aka: STUPIDVISOR) and he said that is how the "banks" handle a refund. Duh....I'm sorry the banks take out another $30 and then give you a refund for $60???? Not happening. I still show an extra $30 taken out for May and they have not given me a refund. I have cancelled that debit card and wish to have a refund for $60 mailed to me for the stupid handling of my refund.
Business Response
Date: 05/21/2025
Dear **** *****,
This response is in regard to the consumer complaint from ******* ********, ID ********.
After reviewing the details of the complaint, we were able to confirm that the service referenced is not associated with Intelius. The phone number provided in the complaint *************) does not belong to Intelius, and we do not use that number for customer support or billing inquiries.
Additionally, we conducted a thorough search using the information supplied in the complaint and found no active or prior Intelius account associated with the name, email, or phone number provided.
We recommend that ******* ******** check with her financial institution to confirm which company processed the charge. If she determines that the charge was made by Intelius, we encourage her to contact us directly so we can investigate and assist further.
She may reach our customer service team at ************, available daily from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)
Sincerely,
Intelius Support
Customer Answer
Date: 05/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and apparently, I picked the wrong company information to file the complaint with. I will do a little more research and file another complaint, hopefully with the correct company.

Regards,

******* ********
Initial Complaint
Date:05/15/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Deceptive business practices to trick people into an unclear subscription vs a one time service. They also provide a notice that if you arent pleased with your service you wont be charged, and theyve charged me since October. They were only willing to refund since April.
Business Response
Date: 05/16/2025
Dear **** *****,
We are writing in response to the consumer complaint filed by ********* ******, Complaint ID ********.
We take concerns about billing transparency seriously. All material terms, including automatic renewal and subscription details, are clearly disclosed on our registration page before any payment is submitted. Users must actively check a box agreeing to these terms, and our Terms of Use and confirmation emails reinforce these details.

To clarify, our service does not include a money-back guarantee. Refunds are issued in accordance with our stated refund policy. Wed also like to confirm that our website does not state or guarantee that if you arent pleased with your service you wont be charged. This is not part of our advertised policies or promotional materials.
In response to Ms. ******* concerns, we have canceled all memberships associated with her account and issued a refund, within our refund policy limits, to the original payment method used. No further charges will occur.
If you have additional questions, our customer care team is available at ************, Monday through Friday, 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 *********************************************start="1422" data-end="1425">Intelius Support
Initial Complaint
Date:05/15/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have not heard from back from this company and I NEED my home address and all contact information removed from their site. I tried calling customer service and have been on hold and no one answers. I am not sure HOW they got my information and why it is available to the public. For my safety, I NEED my information removed immediately.
Business Response
Date: 05/16/2025
Dear **** *****,

We are writing in response to the consumer complaint filed by ******** ******, Complaint ID ********.

The information provided in Intelius reports is sourced from publicly available records, which are compiled from various public databases, government entities, commercial data providers, and other sources. While we are not able to remove specific individual records, we do offer the option to suppress the entire background report from our site.

We have located the background report in question, and, based on the information provided, we have validated ******** Weltons request. In accordance with our Terms of Service, we have proceeded to suppress her background report.

This suppression will apply across all people search websites within the PeopleConnect network, including Intelius.com, ***************, ********************, and USSearch.com.

Please note that while her background report has been removed from our platforms, this action does not remove the information from other third-party websites or public record sources. Additionally, her name may still appear in certain contexts, such as possible relative matches or within *** offender registry listings, as required by law.
If you have any further questions or need assistance, please dont hesitate to contact our ************* team at ************. We are available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time).

Sincerely,
Intelius Support
Initial Complaint
Date:05/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a domestic violence and stalking victim, and went through two legal name changes. I am in the process of relocating to **********. It is crucial that my records are immediately deleted from your website and ******. I opt out. I don't have access to the phone number or email suggested. These are the records that must be removed. I have proof of being in a Safe At Home **********: ************************************ ID: ************************************ I want to know ALL of your sites and remove me from every one of them, I've been trying for months and your family of sites is the only data broker that won't remove me, despite laws requiring you to do so.********* M. **** (this is my Spam email address and I don't want it in public record either)
Business Response
Date: 05/16/2025
Dear **** *****,

We are writing in response to the consumer complaint filed by ********* ****, Complaint ID ********.

We want to assure Ms. **** that we take concerns involving safety and privacy very seriously, especially in situations involving domestic violence or stalking. We understand the urgency of her request and appreciate her providing relevant report IDs and context.

Based on the details provided, we were able to identify the records and have taken immediate steps to suppress them from our platform, in accordance with our policies and applicable privacy laws. This suppression also applies to all sites within the PeopleConnect family, including Intelius.com, ***************, ********************, and USSearch.com.

We strongly recommend clearing the cache on any devices previously used to search for these records to ensure the links no longer appear in search engine results. If any related links remain visible after clearing the cache, Ms. **** may reach out to our support team and provide the **** for further review.

For additional assistance, our ************* team is available at ************, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).

Sincerely,
Intelius Support
Initial Complaint
Date:05/13/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have repeatedly tried to opt out of having my full name, phone number, current address, previous addresses, email addresses, and family relationships displayed on Intelius. However, their opt-out tool does not function properly, and my support requests have been ignored. I am filing this complaint in the hope that they will finally remove my personal information, which is listed on the following page: ******************************************************
Business Response
Date: 05/14/2025
Dear **** *****,

We are writing in response to the consumer complaint filed by **** ******, Complaint ID ********.

The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site.

We were able to locate a background report and validate Mr. ******** request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.

This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.

Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports.

Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.

Sincerely,
Intelius Support

Customer Answer
Date: 05/14/2025
My information is still showing up here:
******************************************************
Please remove it.
Initial Complaint
Date:05/11/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business has posted my address on the internet without my consent.
Business Response
Date: 05/12/2025
Dear **** *****,

We are writing in response to the consumer complaint filed by ******* ******, Complaint ID ********.

The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site.

We were able to locate a background report and validate Ms. ******** request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.

This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.

Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports.

Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.

Sincerely,
Intelius Support
Initial Complaint
Date:05/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have canceld their service, several time, through their website, by phone and email and they continue to take money out of my account
Business Response
Date: 05/08/2025
Dear **** *****,
We are writing in response to the consumer complaint filed by **** *****, Complaint ID ********.
We reviewed the account associated with this complaint and confirmed that the Unlimited PDF and Data Monitoring Access subscription was canceled in October 2024. However, the Unlimited Person Report Membership remained active and continued to bill on a recurring basis.
Our system does not show a completed cancellation request for the Unlimited Person Report Membership prior to the recent cancellation. We understand the customer believed all services were canceled and regret any confusion caused by the separate structure of our subscription packages.
We have now fully canceled the account, and no further charges will occur. Additionally, weve processed a refund for the most recent charge tied to the Unlimited Person Report Membership.
Intelius offers multiple subscription tiers that must be canceled individually. Cancellations can be completed via the online dashboard, by phone, or by email. We also send confirmation emails for successful cancellations.
We hope this clarifies the matter. We apologize for any inconvenience and appreciate the opportunity to address the concern.
Sincerely,
Intelius Customer Support
Initial Complaint
Date:05/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was searching online for a business that could tell me which persons/business phone number was repeatedly calling me. It is clearly stated that the service is free and so naturally, I filled out all of the information which took quite a few minutes. At the very end when the data was compiled, I was told that I had to pay for the information.. this sort of behavior is unethical, bypasses integrity altogether, and is an ultimate lie. I do understand that when people advertise online, they have a tendency to occasionally embellish. This was an absolute lie and many of them are doing it. I called this particular one out because the Better Business Bureau gave them great reviews. I do not have money at this moment to find out who is methodically and consistently harassing me and it is causing me to feel veryunsafe.
Business Response
Date: 05/07/2025
Dear **** *****,
We are writing in response to the consumer complaint filed by ****** ****, Complaint ID ********.
We appreciate Ms. **** getting in touch. To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.
Although ********************** might offer a free phone number lookup, a membership is needed to view the results.
Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *****************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link: ****************************************************;
Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
Sincerely,
Intelius Support
Initial Complaint
Date:04/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submitted a formal request to Intelius, owned by PeopleConnect, ***** to remove my personal data from their website and affiliated sites (TruthFinder, InstantCheckmate, and USSearch). Intelius support acknowledged my request and later provided a written confirmation stating that my personal data had been deleted.However, after this confirmation, I discovered that my data was still publicly accessible on Intelius and its affiliate platforms. I followed up with the company, and they repeatedly directed me to use their Suppression Tool, which requires creating an account and submitting even more personal information steps I had already declined and should not be forced to complete, especially as a ***** resident protected under the Texas Data Privacy and Security Act (TDPSA).This behavior is deceptive and deeply concerning. Intelius misrepresented their compliance and failed to follow through on a legally grounded data removal request. I am requesting that the BBB assist in holding this company accountable and ensure they fulfill their commitment to permanently delete my personal data from their systems.I want written confirmation that my personal data has been permanently removed from Intelius, TruthFinder, InstantCheckmate, and USSearch. I also request that Intelius stop requiring unnecessary steps like account creation to exercise my lawful rights.
Business Response
Date: 04/28/2025
Dear **** *****,

This response is in regards to the consumer complaint from ****** ******, ID ********.

The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site.

We were able to locate an additional background report and validate ****** ******** request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.

This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.

Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports.

Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.

Sincerely,
Intelius Support

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