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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/08/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
My family has been in contact with Intelius quite a few times to get our personal information permanently removed from their plethora of sites as the suppression tool they have setup does not pull the proper records to suppress them. Our information is still appearing on ZabaSearch. Links attached. *********************************************************** and ***********************************************************
Business response
08/09/2024
Dear ********************************,
This response is in regards to the consumer complaint from *******************************, ID ********.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the phone number reports listed in the complaint. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer response
08/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************************
Initial Complaint
08/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Remove my information from your website. None of those verification methods are my methods. None of those emails or phone numbers are mine. ******************************************************************************** j ******** ******************************************** 28 year old Who is *********************************?********************************* is 28 years old and lives in ****, New York. ******* was born in October 1995. ******* has 3 different addresses, the most recent of which is in ****, ********.Business response
08/05/2024
Dear ********************************,
This response is in regards to the consumer complaint from *******************************, ID ********.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the report for *******************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
08/01/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
My contact information may be scrap-able publicly, but I do not authorize ANYONE to repeat it for any reason.please remove my contact information from your website.Business response
08/05/2024
Dear ********************************,
This response is in regards to the consumer complaint from *****************************, ID ********.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the report for *****************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
08/01/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have sent multiple emails to Intelius/PeopleConnect to remove/suppress/opt out my record/report/profile from their search and directories. These emails were sent on July 12, 13, and the 26th.Rather than complying with the request, Intelius representatives continue to either: claim they can't find my profile (which is bogus, I am the only person with my name in the entire state and I also provided screenshots and URLs), ask for information I already provided, or solicit additional information that is a violation of privacy, is not needed to complete the request, and/or violates address confidentiality.Intelius/PeopleConnect is the only one of these people-finding websites I've encountered that skirts responsibility and continually refuses to honor opt out requests in a normal fashion.@Intelius - opt me out of your directory/search and all associated directories (ie: PeopleConnect/Anywho/Zabasearch, etc.) as per my initial correspondence and request promptly.Business response
08/02/2024
Dear ********************************,
This response is in regards to the consumer complaint from ***********************, ID: ********.
Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site.
We were able to locate a report and validate *************************** request based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms. Please allow up to 48 hours for these changes to reflect on our website. Also keep in mind that we do not remove *** offender location data and that these names could still appear as a possible relative or associate in another individuals background report.
*************************** request to remove her information from the Intelius website will be applied to the *********** displayed on all people search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.
Additionally, it is advisable to permanently remove the cache on the device utilized for the search. This is going to help in disconnecting the link on the device used for conducting the search. If any information continues to be displayed, kindly reach out to Intelius' customer service department at support@******************************, supplying any necessary URLs and screenshots.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
Sincerely,
Intelius SupportCustomer response
08/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I have verified that the business has performed this action and thus I consider this complaint resolved.
Thank you.Initial Complaint
07/31/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have had a unautherized tranaction on my account without any ackwolegment what so ever and i want a refund the cimpany has ignored my emial attemps and has lied a company rechable hoursBusiness response
08/02/2024
Dear ********************************,
This response is in regards to the consumer complaint from ***********************, ID ********.
When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
We have cancelled all memberships and refunded Dynis Walkers account back to the payment
option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
07/25/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I tried to find a free lookup phone number service on ****** Drive. I clicked on a site and answered some questions, and then it claimed to have found the owner and asked me to click a link to unlock the information. But when I clicked, it asked for payment! It was definitely not as advertised. Can they get away with false advertising nowadays?Business response
07/26/2024
Dear ********************************,
This response is in regards to the consumer complaint from *******************, ID ********.
Intelius compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
07/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 07/17/2024 I requested a suppression of information for myself that was approved. My information is still available and locatable a week later, and I am requiring all information to be immediately removed as I am currently the victim of somebody seeking to cause me grievous bodily harm and/or death. My record is available at ***************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** require all profiles with my information removed from all databases and affiliated websites immediately. My personal safety and life is at stake, to which Intelius has ignored and continues to profit off of.Business response
07/23/2024
Dear ********************************,
This response is in regards to the consumer complaint from *****************************, ID ********.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the report for *****************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
07/20/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I keep getting charged from this company monthly and I canceled before. I only used it one time. I contacted yall at BBB and supposedly I was going to get a refund but I never got it. I been charged since March 5, 2024 totaling $174.75 and the most recent charge on 07/20/2024 and I yet to receive the refund to my PayPal which from I paid those charges from the past months after contacting BBB. I still got charged another month therefore been totaled of $174.75. Can I get a refund please and stop getting charged from this company? I already unsubscribed and contacted yall to get my refund but I yet to see a refund.Business response
07/21/2024
Dear ********************************,
This response is in regards to the consumer complaint from *************************, ID ********.
When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
After a thorough investigation, we were unable to locate an account with the information provided. In order to meet *************************** expectations, we request all applicable information listed below:
The first and last name used on the account
The email address registered
The first 6 and last 4 numbers of the card used
The Paypal email address or Paypal Transaction ID number
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
07/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
****** *************************** is a birth child that has stolen my identity Im from ********************* and she has been doing this since 12/03/23 Ive called police every single day and filed 4 different protection orders against her and shes got family members playing in with this crime jiggling my personal information is not a game ACP FEAUD CONNECTIVITY IS HER FIRST CHOICE ************ Account holder ************ *********************** my nephew ************ they think its funny to slander my name across the internet and yes I have filed a consumer complaint against *************************** for adult abuse through the ago.mo.gov and would appreciate security on my name until she is arrested for this crime yes Im moving forward this has drained my mental and Im tired of her using my name!Business response
07/23/2024
Dear ********************************
This response is in regards to the consumer complaint from *************************, ID ********.
Inteliuss information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the phone report for phone number **********. The removal process takes between 24 - 48 hours to be completely removed from our website.
If ************************* is possibly receiving fraudulent Intelius charges, we were unable to identify an account using the information provided. In order to meet ***************************** expectations, we request the following information:
The first and last name used on the account
The email address registered
The first 6 and last 4 numbers of the card used
The Paypal email address or Paypal Transaction ID number
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
07/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Operating out of CA this company is subject to CCPA laws but refuses to comply.Customer service refuses to delete my data. All of my personal information is collected under a profile that has a different middle initial than my own, with my own middle initial listed as an 'alternate name'. This profile includes my email, my family members, current and old phone numbers and addresses. Their automated online system for identity verification and deletion/suppression of personal data does not work, and the ** department refuses to engage in any sort of human dialogue, simply copying and pasting identical messages.Business response
07/21/2024
Dear ********************************,
This response is in regards to the consumer complaint from *****************************, ID ********.
If consumers elect to suppress their information, they must verify their identity to guarantee that it corresponds with the record. We were able to locate a report and validate ********************************* request based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms.
Please allow up to 48 hours for these changes to reflect on our website. Please keep in mind that we do not remove *** offender location data and that these names could still appear as a possible relative or associate in another individuals background report.
********************************* request to remove her information from the Intelius website will be applied to the *********** displayed on all people search sites owned by PeopleConnect including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.
Additionally, it is advisable to permanently remove the cache on the device utilized for the search. This is going to help in disconnecting the link on the device used for conducting the search. If any information continues to be displayed, kindly reach out to Intelius' customer service department at support@******************************, supplying any necessary URLs and screenshots.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius Support
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Get a QuoteCustomer Complaints Summary
249 total complaints in the last 3 years.
123 complaints closed in the last 12 months.