Complaints
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Cancellation of this subscription is not made available online under California's Assembly Bill 2863, nor is there any non-phone way to contact the business. I cannot make phone calls and have been unable to cancel this service.
Business Response
Date: 01/17/2025
Hi *****, Thank you for contacting us and we are sorry to learn of your experience. Accounts can be canceled online from the My Account page and many members use this option. Sorry again for any challenges you encountered. The Contact Us page on our website also provides a contact form and lists the easiest ways to reach us by phone, email, or postal mail. This information is also included in the email that welcomed you to the service at the time of registration. Sorry again for your experience and we have issued refunds to your account to help resolve this matter. Thanks again for contacting us and please let us know if you need any additional assistance. Sincerely, Member SupportInitial Complaint
Date:10/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Website charged me $30 for one search that said $1. There is no option to cancel this. The website is inaccurate, and is false advertisement, as the information provided was very outdated and inaccurate. Nothing a simple ****** search wouldnt find. Useless and Id like this cancelled asap and refunded.Business Response
Date: 10/11/2024
Hi Roseann, Thank you for contacting us and we are sorry to learn that you had difficulties canceling your account. We called you to assist you and left a message. We see that you subscribed to our monthly service using an initial 7-day trial offer. The monthly fees and trial fees are explained during the registration process and we require all consumers to check a box specifically agreeing to this information. We also sent an email that welcomes you to the service and reiterates the fees, how to cancel, and provides the contact information of our support team. The Contact Us page on our website also provides all of the information to contact us by mail, phone, or email. The account was active on the normal billing date and this is why you were charged the normal monthly fee. Accounts can be canceled 24/7/365 online or by using our automated phone system. We also offer live agent support by phone and email 7-days from 5am - 9pm PT. Sorry again that you were not able to utilize any of these methods and that your experience did not meet your expectations. We have canceled your account and issued a refund of your monthly fee. Please let us know if you need any additional assistance. Sincerely, Member SupportInitial Complaint
Date:02/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
YOU WILL REMOVE THE FOLLOWING INFORMATION EFFECTIVE IMMEDIATELY, YOU DO NOT HAVE MY CONSENT. (see screen shots)FAILURE TO REMOVE THIS INFORMATION WILL CAUSE A LAW SUIT ON YOUR BEHALF AND EXPENSEBusiness Response
Date: 02/09/2024
Hi ******, Thanks for contacting us about your request and we are happy to help. The information that appears in the search results of our website originates from public records. Public records include sources like courthouses, county records offices, and various state, federal, and private sources that are accessible to anyone in the general public. We understand that some consumers do not want this public data visible on our website and we offer a free and automated removal tool that anyone can use to remove their information. At the bottom of our homepage there is a link for Remove Me From Website. This allows anyone to select their information for removal. It is unfortunate that you did not contact our support team for such a routine request as we could have assisted you much faster. We were able to locate and remove the information for you to help save you the step. Please let us know if you need any additional assistance. Sincerely, Member SupportInitial Complaint
Date:12/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I didn't know anything about the buisniss all I lost my phone n had to use my exs phone n started seeing thing on it like my pay stubs when I ask her she said she used them to pay ********** believed it till to much started going wrong i knew her or her 17 year old daigthet was getting on with the Apple ID n was messing with stuff changing email passwords a bunch of the same app then o seen a paper where they got three phone o think just like *********** is almost paid of so then I knew what they was up to well **** is in jail but she just have to tell her what to do they put my phones on their names n left ******* mom no good ones the *************** n I just seen a pay ur own tax's the phone so im guaing they got that to I always new she was a con ***** but I thought she had her llmats to her now she bout to get her big sai check she dont need me any more gonna kick me out of the house I been paying for im sure there's all kinds of things she done i dont know about n I would like to know who i spent five years of my life with. O way of ever knowing if I can do any thing to help i will sorry i dont know moreBusiness Response
Date: 01/02/2024
Hi ******, Thank you for contacting us and we are sorry to learn that you are having an issue. We are not able to locate an account with the information that has been provided and we are not exactly sure how to assist you at this time. We tried calling you at the number provided but we were not able to reach you. Please call our support team toll-free at ************** so that we may assist you. Live agents are available 7-days from 5am - 9pm PT. Thanks again and we look forward to connecting with you. Sincerely, Member Support
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